CarMax

Everyone at CarMax was very helpful when I bought my 2016 RAV4. It was refreshing dealing with nice and knowledgeable customer service after a month of battling my insurance company. Tim and everyone else I RAV4. It was refreshing dealing with nice and knowledgeable customer service after a month of battling my insurance company. Tim and everyone else I talked with went above and beyond to help me get the exact car that I wanted. Thank you for everything! More

This was my first time purchasing my own car so I was a little nervous going in. Eric V. was very helpful throughout the whole process and made it easy to understand all the finer details for the paperwork little nervous going in. Eric V. was very helpful throughout the whole process and made it easy to understand all the finer details for the paperwork. Thank you for making the whole process easy! More

Easy as 1-2-3 Staff is friendly and courteous and the car buying process is seamless car buying process is seamless More

.We had a great experience buying our truck here! Oscar was fantastic—friendly, welcoming, and very knowledgeable. He made us feel comfortable from the beginning, answered all our questions, and really too was fantastic—friendly, welcoming, and very knowledgeable. He made us feel comfortable from the beginning, answered all our questions, and really took the time to make sure we understood everything about the process. The whole team was professional, and the dealership felt very inviting. The purchase itself was smooth and stress-free, and we absolutely love our new truck. We highly recommend asking for Oscar if you’re looking for a vehicle! More

I have always worried about Carmax, because I am not sure if they can be major brand dealerships. This my first time buying from them, and I am impressed with services and representatives. Also, their cove if they can be major brand dealerships. This my first time buying from them, and I am impressed with services and representatives. Also, their coverage for my purchases. Thank you for your service and experience that makes everything so easy. More

Always get the best care with CarMax and their people, Eric was the best one! Eric was the best one! More

Great customer service. They met my needs to trade in my old car for a new one. The express pick up day was very fast and efficient. I would shop there again. They met my needs to trade in my old car for a new one. The express pick up day was very fast and efficient. I would shop there again. More

Don't do any business with this company CarMax and its entire company they cars are high prices and not worth it but also most of there cars have been in car accident of some kind and don't trust there fi entire company they cars are high prices and not worth it but also most of there cars have been in car accident of some kind and don't trust there financing and any thing they say they cant be trusted they are worth of trash that's what they are worth TRASH.I would never do business with this company if they were the last company on this Earth and I do mean that they are full of it and I wish they go out of business and closed down. I wish everyone stop buying from them and lose everything nasty dog they are They will sell you a lemon More

LIARS Two weeks ago I bought a Highlander from CarMax and was assured they do a rigid inspection of all cars before placing on the market. Following day, I Two weeks ago I bought a Highlander from CarMax and was assured they do a rigid inspection of all cars before placing on the market. Following day, I noticed the tire pressure alarm always on even when the tires were fine. I exchanged it with another Highlander for $1000 more. Following morning, I noticed the pavement under the car wet with oil. I brought it CarMax Duarte service shop for them to check and fix. After an hour of waiting I was told by the technician that they found only residual oil from a repair they did, and there way no leak. So all they did was clean it up. The following morning, I still found wet pavement, so I brought it to the shop I usually go and they showed me where the leak was coming from and what it was that was leaking - radiator. It has to be replaced. Carmax told me I have to leave the car with them to do a repair like that because there were many ahead of me. I had to leave for a long trip so I had my shop fix it for $700+. While driving from the shop, I noticed the two front windows would not fully close/open. I brought it back and had the motors replaced for $1100+. The rear brake lights were also bad and had those fixed as well. If you go to CarMax, don't think they actually inspect and fixed every car they sell. More

Friendly, Helpful, Great People I went to CarMax to sell my SLK280. Kelly BB said it was worth $12,450. The dealer where I was buying another car said they'd give me $9,800! xxx! So I went to CarMax to sell my SLK280. Kelly BB said it was worth $12,450. The dealer where I was buying another car said they'd give me $9,800! xxx! So someone said go talk to Josh at CarMax. Since I had nothing to lose, I went there and met Josh. The most earnest, honest, helpful guy I've met at a dealership. He took my keys, and 10 minutes later came back and said he thought I'd be happy with their appraisal. Boy was I ever! They offered $15,000! $5k more than the dealer, and $2.5K more than Kelly Blue Book had said. Josh helped me get the stuff out of my car and then took me to Maurice in the business office and he got the check for me. Friendly, honest, amazing. I had never been to any CarMax dealer before, and honestly for some unknown reason had a low opinion of them. BUT my personal experience once there was terrific. I don't know about the other CarMax locations, but this one offered literally world class service to me. I'm forever thankful to Josh for helping me. There was no xx, no negative comments about the car, it was great. Anyway, can't say enough good things about my experience there. More