CarMax

Easiest car buying process EVER! ! From Reserving the car for my test drive to signing the papers and getting the keys! ! From Reserving the car for my test drive to signing the papers and getting the keys! More

Luke was very empathetic and listened to what I wanted. He showed me all the vehicles with a lot of patience and helped me with all my financial concerns. Very recommended. Thanks He showed me all the vehicles with a lot of patience and helped me with all my financial concerns. Very recommended. Thanks More

Had the vehicle we were looking for. Great friendly service. Fast and prompt service. The salesperson that took care of us was knowledgeable, friendly, and provided a great experience!! Great friendly service. Fast and prompt service. The salesperson that took care of us was knowledgeable, friendly, and provided a great experience!! More

I had A great experience buying a car at Carmax Plano. Everyone was super helpful and very professional. i would Definitely buy a car here again. Everyone was super helpful and very professional. i would Definitely buy a car here again. More

Very nice accommodations and friendly associates. Would recommend Carmax to anyone needing a used vehicle. Would recommend Carmax to anyone needing a used vehicle. More

I love CarMax. I really do. At this point, I honestly don’t see myself going back to a regular used car dealership. If I’m buying used, I’m going to CarMax. Yes, I really do. At this point, I honestly don’t see myself going back to a regular used car dealership. If I’m buying used, I’m going to CarMax. Yes, the prices may be a little higher, but in my experience, you’re paying for peace of mind. I’d rather spend a little more upfront on a good, reliable car than save a few thousand at a random “as-is” dealership and end up spending that same money — or more — on repairs later. I’ve bought three cars from CarMax for myself and my family, and every experience has been solid. The cars have been dependable, the customer service has been great, and the return policy and warranty give you a level of comfort that most used car dealerships just don’t offer. For me, CarMax is worth it. I usually come with cash or a strong down payment and only finance what I can pay off quickly. Be smart, do your research, and consider CarMax if you want a used car without all the usual dealership stress. More

Bait and switch on the value of the trade in. Extremely rude manager. Kept us tied up 4 hours after promising less than two. ZERO response in the month since we bought the car to multiple e Extremely rude manager. Kept us tied up 4 hours after promising less than two. ZERO response in the month since we bought the car to multiple emails about the status of our final accounting and the return of our deposit. The car seems mostly fine so far. More

I love my new car! Everyone that I dealt with was polite and helpful and showed real interest in me and getting my new car. Everyone that I dealt with was polite and helpful and showed real interest in me and getting my new car. More

My salesman James. ........ AMAZING, INFORMATIVE, HELPFUL AND ALL AROUND AWESOME AT HIS JOB! I still gave 5 stars, BUT, the Floor Manager, Sean, Shawn or Shaun......... ........ AMAZING, INFORMATIVE, HELPFUL AND ALL AROUND AWESOME AT HIS JOB! I still gave 5 stars, BUT, the Floor Manager, Sean, Shawn or Shaun......... VERY RUDE! Not only to his coworkers, but customers too! He is passive aggressive and short! The other employees actually thanked me for the statement I made, standing up for them! Other than that..... CarMax, James and other employees that worked with me in Plano TX....... GREATNESS!!!! More

I have not had a good experience! I first received a vehicle with engine problems and then the second vehicle that I got had exhaust problems. I have been in a loaner vehicle and have I first received a vehicle with engine problems and then the second vehicle that I got had exhaust problems. I have been in a loaner vehicle and have not been able to drive the car that I paid for. I am very disappointed overall and don’t understand how I was given two vehicles with major problems if these vehicles are checked prior to selling them. I have wasted so much time going back and forth to the dealership and will have to find a different vehicle for the third time. Although the people are very nice I’m not sure about the business practices and I can’t confidently recommend anyone to purchase a vehicle from CarMax. More