CarMax

The folks at this dealership were super helpful. I arrived for my appointment an hour early but only waited 10 minutes to be helped. I flew into town and they recommended lodging, a place to eat a I arrived for my appointment an hour early but only waited 10 minutes to be helped. I flew into town and they recommended lodging, a place to eat and helped me arrange transportation after dropping off a rental car. I do have a few recommendations for a better experience. I told Lacey before we got started to please not ask me about Maxcare, I was not interested. She agreed not to ask me and then asked me anyway. When I declined, she asked me why. As a company, you may be glad she did that. As a customer, I was not. I was also told that since I was not financing the vehicle, the process would take about 30 minutes. It took 3 hours. Finally, I was asked if I wanted to start the trial SIRIUS subscription. I declined. The other day, I received an email from SIRIUS regarding my account with them. Hmmm? More

Buying my new car from CarMax was great. Stress-free, with set prices and a very friendly staff. Stress-free, with set prices and a very friendly staff. More

I would recommend this dealership based on the store manager only! She (Maria) was holding the entire place together on her own!! manager only! She (Maria) was holding the entire place together on her own!! More

This was our second car purchase using CarMax. We worked with Mike and Sara at the Marysville, WA location and both were friendly and helpful throughout the transaction. The car did receive some m We worked with Mike and Sara at the Marysville, WA location and both were friendly and helpful throughout the transaction. The car did receive some minor damage during transit from another location but was remediated promptly and to our satisfaction. More

Poor communication! Car took 3 weeks to arrive, updates stopped over a week before arrival. Process was supposed to be "express", but took nearly 4 hours at the dealer Car took 3 weeks to arrive, updates stopped over a week before arrival. Process was supposed to be "express", but took nearly 4 hours at the dealership! Due to the amount of time it took for the car to arrive, they had to totally redo my trade-in, only to arrive at the same amount that they had promised they would honor. Associate was obviously new, but nobody worked with her to assist. Multiple times she would get stuck and have to go ask for guidance, only to return alone to continue the process until she got stuck again and require additional help. Carmax failed to honor the interest rate that I was pre-approved for. Will never buy from Carmax again! More

People are really nice and service is good. Special shout out to Marie who provided exemplary customer service to help us out. Special shout out to Marie who provided exemplary customer service to help us out. More

This whole dealership was fantastic to work with. Reuben and Mike were especially helpful through my test drive and financing process. They made it super easy and I would highly recommend working wit Reuben and Mike were especially helpful through my test drive and financing process. They made it super easy and I would highly recommend working with this team! More

Our experience buying a car at Carmax was easy, start to finish. I called ahead and was able to get my questions answered right away, as well as photos I requested. Dealing with the interface on the more co finish. I called ahead and was able to get my questions answered right away, as well as photos I requested. Dealing with the interface on the more corporate level was not great, however. I got a lot of run around instead of being given the number for the lot I wanted to reach. Everyone was very pleasant, but ultimately did not follow through. It took my own persistence to reach the lot where I bought my car. More

Overall it was a great experience. They were very helpful guiding us through the process, answered all our questions and provided us with the best way to contact them if necessary. They were very helpful guiding us through the process, answered all our questions and provided us with the best way to contact them if necessary. More

Courteous, friendly, fun salesman. Politely answered all my questions and offered valuable suggestions since I was unused to all the bells and whistles on my new van. He even took time Politely answered all my questions and offered valuable suggestions since I was unused to all the bells and whistles on my new van. He even took time to sync my phone to the car. More