CarMax

We are so impressed and satisfied with CarMax and their awesome customer service. Everyone worked together to get us into our new vehicle and when we needed to exchange it for a different one, Fawad took g awesome customer service. Everyone worked together to get us into our new vehicle and when we needed to exchange it for a different one, Fawad took great care of us. He got us into a better vehicle and didn’t mind staying after hours to make it happen. We can’t say enough about our above-and-beyond experience with everyone at CarMax, including Tammy and Cindy who called to initiate each visit. Thank you More

I have bought 5 cars in my life and never have I experienced something like CarMax. Miguel del Rio from sales and his manager from the San Jose CarMax provided excellent customer service. The buying experienced something like CarMax. Miguel del Rio from sales and his manager from the San Jose CarMax provided excellent customer service. The buying process was very simple and straightforward. I love the 24 hour test drive, the refund policy and the warranties. I will buy here again in a heartbeat. More

Incompetence abounds at CarMax. They sold me a car which several days later I discovered had no oil in it and disconnected fuses! Then when you call to file an official complaint th They sold me a car which several days later I discovered had no oil in it and disconnected fuses! Then when you call to file an official complaint they never even call you back. Although they made numerous mistakes my greatest was buying a car from CarMax. More

I was treated wonderful by the two Nicholas and the financial advisor Dan everything we needed done was done professionally and courteously I thanks everyone including Jeni who set-up the appointment financial advisor Dan everything we needed done was done professionally and courteously I thanks everyone including Jeni who set-up the appointment for me Thanks, CARMAX and the wonderful support team member Sincerely William k Sosa More

Christina Hoang was so patient and kind. She kept me updated along the way and the process was a lot faster than I anticipated. I would definitely buy from Carmax on Capital Expressway aga She kept me updated along the way and the process was a lot faster than I anticipated. I would definitely buy from Carmax on Capital Expressway again! More

I like the transaction at this dealer and I will use it again if needed. I particularly liked the no questions asked when I returned a car I didn't like and got another one, and how easy was the trade in. again if needed. I particularly liked the no questions asked when I returned a car I didn't like and got another one, and how easy was the trade in. My only reason for not providing 5 stars and "only" 4 stars is that I had to wait quite a lot for different reasons. In particular one day I was there at 5 or 4:30, and it was not until 10pm when I drove with my new car home More

From beginning of the search to closing, it was smooth and easy. The website is designed to provide the maximum information at your fingertips. When I went to test drive, the car was everything that I exp and easy. The website is designed to provide the maximum information at your fingertips. When I went to test drive, the car was everything that I expected. The personnel at the office could not be nicer. Overall an A+ experience! More

Process was all good end to end, especially the day of purchase where the associate , Jose, was helpful doing an excellent job working through the steps and communicating details. Only reason for 4 stars purchase where the associate , Jose, was helpful doing an excellent job working through the steps and communicating details. Only reason for 4 stars is that during the transfer process to get the vehicle to San Jose and make it available, communication was poor. I was told the vehicle would be ready to test on the approaching weekend so I changed my plans and waited for confirmation on completion, only to find it could never happen. The final action pending with the transfer was unable to be performed on a weekend , which was known but that detail was not provided on Friday or Saturday when getting an update from the team. My first experience buying here as very good, no issues so I returned again for this purchase, apart from transfer problem the process was easy and I'm very happy with the vehicle. More

I had a great experience at Carmax capital Expressway. From the sale to the paperwork to follow up with the sales manager, Everyone I encountered was professional, courteous, and efficient. It made the ca From the sale to the paperwork to follow up with the sales manager, Everyone I encountered was professional, courteous, and efficient. It made the car buying experience, truly easy and enjoyable. More

Everything was great during the purchase and delivery process, but the reason for not giving a five star is because I had severe communication problems with the service department. Upon receiving my vehi process, but the reason for not giving a five star is because I had severe communication problems with the service department. Upon receiving my vehicle at my residence, I noticed that NISSAN SD card was missing. I made multiple attempts at reaching Carmax Service and parts department with no success. I left three messages, but no responses or callbacks. I finally called the sales department who stated that she would order a card for my vehicle, but then I did not hear anything. I called service again to get status of the order, and still no one answers. Left another message, no call back. I called sales again who tried calling service but no answer. My case was supposedly expedited to the Service Manager and she said I would receive a callback within the hour. Still nothing. I made many attempts with no success. I had to order my own Nissan SD card and upload it to my vehicle. The SD card should've been included when I purchased the vehicle, but instead I had to pay out of pocket for one. More