CarMax Phoenix-West Valley

Cary is a great salesman no pressure and very attentive to our needs great experience to our needs great experience More

I was allowed to browse the wide variaty of cars and made my decision easy, the rep was friendly and took care of me ASAP, had a nice long test drive and was able to conclude the deal rigjt away. my decision easy, the rep was friendly and took care of me ASAP, had a nice long test drive and was able to conclude the deal rigjt away. More

Great experience! Very efficient process both online and once in the dealership. Loved being able to go on the test drive without a salesperson with us. It was great b Very efficient process both online and once in the dealership. Loved being able to go on the test drive without a salesperson with us. It was great being able to do most everything on-line, including financing! I had to get the vehicle shipped from CA; process was very efficient! I do think that some of the shipping costs are exorbitant, however. More

My previous agent before leaving took great care of me. After he left I feel left out on a ledge. No contacts no help. Stacey has come along and has been helpful but I think my time with them is over. After he left I feel left out on a ledge. No contacts no help. Stacey has come along and has been helpful but I think my time with them is over. More

Easy purchase, easy qualifying, spent 60 mins before I was out the door with my car was out the door with my car More

While car searching, I setup and did 3 different test drives thru two Carmax locations, with each being a pleasant, time efficient, no pressure process. All three salespeople encountered were personable, drives thru two Carmax locations, with each being a pleasant, time efficient, no pressure process. All three salespeople encountered were personable, thorough and prepared for the appointment with great attention to detail with notes about what I was shopping for. I'm delighted with my purchase, the service was outstanding, and I would use Carmax again. More

Sales and sales support were horrible! Would never recommend. Took almost 3 weeks to have my car transferred from Tucson to Phoenix. Once received finally I was called to pick up my car. S Would never recommend. Took almost 3 weeks to have my car transferred from Tucson to Phoenix. Once received finally I was called to pick up my car. Signed all paperwork and then was told my car was not ready. Had issues. Took a week after signing to get my car. Service Department was excellent though! Sales department, horrible! More

I’ve always have had strong opinions about this carmax location. At the time of purchase I actually thought I was gonna do all my final paperwork at a different location. Come to find out it was the car location. At the time of purchase I actually thought I was gonna do all my final paperwork at a different location. Come to find out it was the carmax Tollerson location. More

We are pleased with our experience at Carmax. We had a vehicle shipped in from out of state and it arrived as promised the offer for our trade was very fair. Staff is well trained and professiona We had a vehicle shipped in from out of state and it arrived as promised the offer for our trade was very fair. Staff is well trained and professional. All and all everything went smoothly. Easy to do business with Carmax we love our new vehicle! More

Everything was super except I received a 107 dollar bill on my credit card. I thought the 29$ paid for shipping. on my credit card. I thought the 29$ paid for shipping. More