CarMax Phoenix-Gilbert

The Sales and Management team were extremely helpful and professional. The truck was dirty on the lot and I expected it to be cleaned in a manor that was acceptable but it was done armature with wipe strea professional. The truck was dirty on the lot and I expected it to be cleaned in a manor that was acceptable but it was done armature with wipe streaks down the sides and in the interior on the windshield. In the bed there was broken glass in the corners. It prompted me to be sure fluids were full at that point to be sure techs did their job . After going through the truck the techs did good the only gripe I would have mechanicly is budget tires were installed on the truck. More

This is the second vehicle I have purchased from this location and it has been the best car buying experience. There is no pressure to purchase and the staff is very professional. location and it has been the best car buying experience. There is no pressure to purchase and the staff is very professional. More

The car was great and a very speedy and efficient purchase process that made the transaction smooth. purchase process that made the transaction smooth. More

Process was quick especially after doing the online buy process once took my test drive I took the car home only a few hours later. process once took my test drive I took the car home only a few hours later. More

My only complaint would be that there was only one key fob and no owners manual for the truck when I purchased it. fob and no owners manual for the truck when I purchased it. More

Everything was easy and my sales person was very helpful. They were not pushy. I would recommend them to my family and friends. They were not pushy. I would recommend them to my family and friends. More

The process was smooth from start to finish, and I was well taken care of by every associate I interacted with. well taken care of by every associate I interacted with. More

Everything went very smoothly. Only thing I would change is access to Carfax..Their system does NOT include a way to view the original manufacturer sticker which we found to be ver Only thing I would change is access to Carfax..Their system does NOT include a way to view the original manufacturer sticker which we found to be very valuable when deciding on our car. We ended up spending money to get the Carfax which seems like a waste and something they should have provided. More

Would have like more detailed help About the car - it was a hybrid and the representative was not all that helpful was a hybrid and the representative was not all that helpful More

I recived great customer service. It was the easyest and quickest experiance with buying my new used car. I love it. Thank you. It was the easyest and quickest experiance with buying my new used car. I love it. Thank you. More