CarMax Omaha

Went and bought my first truck. Was helped by Antaius Johnson who made the whole process easy and quick. Was helped by Antaius Johnson who made the whole process easy and quick. More

OK, everything went well, car is just fine, took a bit of time to get past the AI 'helper'. Unfortunately that one needs some help. Humans were good and all was mostly clear. The one item of contention for m time to get past the AI 'helper'. Unfortunately that one needs some help. Humans were good and all was mostly clear. The one item of contention for me was the fact that there was only one key fob included with the car. That was not revealed until the last minute. I had to have a new one made at the Cadillac dealer. A $500 addition to the price paid for the car. That is my only beef about the transaction, but it is a $500 beef, not insignificant. More

Everyone is very friendly & helpful. They have been patient as we struggle to make a decision while looking for two used cars to replace our old ones. They have been patient as we struggle to make a decision while looking for two used cars to replace our old ones. More

I’ve now purchased two vehicles from CarMax Omaha, and unfortunately, both experiences have had enough issues that I think future buyers should be aware. With my first vehicle, I paid to have it shippe unfortunately, both experiences have had enough issues that I think future buyers should be aware. With my first vehicle, I paid to have it shipped to Omaha. The shipping itself took about two weeks, which was expected, but after it arrived, I waited an additional three weeks just to be able to test drive it, followed by another week while they replaced the battery. To their credit, they replaced the battery at no cost and refunded the shipping fee, and the car itself has been great. However, the process took roughly a month and a half, and we swore we wouldn’t use CarMax again. Fast forward to needing a truck for my husband. We found one we really liked through CarMax, reluctantly decided to give them another chance, and paid the $500 shipping fee. We were told it would be ready between 8/12–8/23. It arrived in Omaha around 8/18, but despite receiving updates that they were finalizing things and being told the quality check takes 1–2 days, it apparently wasn’t started until several days later. We scheduled a test drive for 8/22, arranged childcare, and then received a call that (8/21) afternoon saying the truck wasn’t ready because it needed a part. We were told it should be ready Monday. Monday came, I heard nothing, and after spending about 30 minutes calling between the call center and Omaha location, I was told it would actually be Tuesday. We had already been borrowing/renting a vehicle, so these repeated delays and changing timelines were extremely frustrating. When we finally got to test drive the truck on 8/25, we discovered two fairly large dents that weren’t shown/documented in the listing photos and a scrape on the fender that appeared to have been covered with black marker. We still liked the truck and chose to purchase it, but were told there was nothing they could do regarding the undisclosed cosmetic damage. Our salesperson, Dylan Frazier, also made several snarky comments throughout the process that both my husband and I found unnecessary and unprofessional. It wasn’t one isolated comment—it happened multiple times and really affected an already frustrating experience. I do want to give credit to Izzie, who helped us with the final paperwork. She was extremely friendly, kind, and pleasant to work with. **The biggest warning I would give buyers: CHECK THE TITLE/REGISTRATION ESTIMATE YOURSELF.** Both times we have purchased from CarMax, their estimate has been significantly off. For this truck, we calculated our actual title/registration costs at approximately $2,890, while CarMax only accounted for around $1,950—leaving us potentially responsible for roughly $900 more out of pocket. I know many people have wonderful experiences with CarMax, and the vehicles themselves have been good for us. My issue is with the purchasing process. After experiencing major delays and other issues with **both** vehicles we’ve purchased here, I would strongly recommend doing your own research on registration costs, carefully inspecting the vehicle against the online listing, and being prepared for the process to take longer than the estimated delivery window. More

Ryan was a great salesperson and helped me prepare for the purchase online. The onsite buying experience was only 30 minutes! the purchase online. The onsite buying experience was only 30 minutes! More

I really appreciate how great the customer service was from my salesperson, Daniel. He was so patient and accommodating, letting me test drive several vehicles when I began my search and even re-test driv from my salesperson, Daniel. He was so patient and accommodating, letting me test drive several vehicles when I began my search and even re-test driving a couple once I narrowed it down to two vehicles. That was valuable and helped me avoid having to visit several dealerships to try different makes and models. Once I settled in on a particular model, I decided I would ship a vehicle to get the exact features I wanted, and Daniel never applied any pressure to act, while being available after a couple two-week delays while I considered different options. When I identified a vehicle I wanted to ship to this location, and that process was smooth and straightforward. I really was happy with the CarMax experience and how helpful Daniel was. More

Junior and Ronnie were incredibly patient, kind, and thorough in helping us purchase our jeep. I had show up for a different vehicle and Junior was adaptive and helpful in all our questions and inquirie thorough in helping us purchase our jeep. I had show up for a different vehicle and Junior was adaptive and helpful in all our questions and inquiries. Thank you for your kindness and patience while we purchased our dream vehicle. More

Great experience! Looking forward to using the service center on a regular basis going forward. Looking forward to using the service center on a regular basis going forward. More

The dealership had an efficient way of directing each customer to a salesperson or service department. Our salesperson was friendly, thoughtful and courteous without being pushy. The car I purchased was customer to a salesperson or service department. Our salesperson was friendly, thoughtful and courteous without being pushy. The car I purchased was extremely clean, and well maintained. Communication and purchase process were effortless. I'm very happy with my experience. More

Excelente atención, muy atentos y siempre dispuestos a aclarar todas las dudas . Felicidades carmax. Mejor imposible aclarar todas las dudas . Felicidades carmax. Mejor imposible More