CarMax Loveland

I had a really good car buying experience while going through Carmax I would recommend getting a car through them for anyone they made the process really easy and everyone was super friendly! through Carmax I would recommend getting a car through them for anyone they made the process really easy and everyone was super friendly! More

We had a great experience working with Matt. The one thing that always bothers me about car dealerships is how the sales people hound you about buying, NOT MATT! Matt took time to help us find t The one thing that always bothers me about car dealerships is how the sales people hound you about buying, NOT MATT! Matt took time to help us find the car that fits our needs. We test drove a couple cars and when we got finished Matt sat with us to go over pros and cons of each vehicle. I love that Matt really took care of us and we never felt rushed or pressured. He deserves a bonus for his outstanding service!!! More

It was a great experience looking at cars without being hassled by salesmen and then test driving what we wanted without any pressure to buy. In the end, the buying experience was seamless. hassled by salesmen and then test driving what we wanted without any pressure to buy. In the end, the buying experience was seamless. More

Good service and at a good price VS. new. bought our car for a cross country tip and got an average of 40mpg! new. bought our car for a cross country tip and got an average of 40mpg! More

Very friendly people, the entire experience was, fast, easy and hassle free. I will definitely buy a vehicle this way again. easy and hassle free. I will definitely buy a vehicle this way again. More

The dealership, it was nice. The staff was friendly. The only thing I'd work on is the Wi-Fi. And being able to either do tap pay, or maybe take electronic check rather than a ph The staff was friendly. The only thing I'd work on is the Wi-Fi. And being able to either do tap pay, or maybe take electronic check rather than a physical check. That's a little outdated. More

Bad customer service from the very start, call to speak with the manager and end up hanging up the phone because I don't want to wait longer than the 15 minutes I was already on hold. Got there because I h with the manager and end up hanging up the phone because I don't want to wait longer than the 15 minutes I was already on hold. Got there because I had them ship me a vehicle from a different location and when I went to go test drive it it wasn't even the correct vehicle that I had shipped. They're very pushy for me to get the vehicle and to do the express pickup but when I came the next day for Express pickup there is no express about it. Now that I have the vehicle had to get a new air filter I got to take it back in for them to check on sensors and things. So I lose out on money from taking time off work to do so and the best they can do is get me a lyft( according to management).when paying 38K for a vehicle all these things should have been caught so they're 120 point inspection isn't a 120 point nothing because these things would have been caught from the beginning. They need to work on customer service first and foremost. Especially if a customer has spent $63k in less than 9 months, you would think they would want to make that customer happy but not at this location More

I live in a rural area and Loveland Carmax was the closest Carmax dealer. I’ll admit I’s a little scary to buy a car online, but their no hassle fair pricing made my purchase so easy. I was able to br closest Carmax dealer. I’ll admit I’s a little scary to buy a car online, but their no hassle fair pricing made my purchase so easy. I was able to bring in a check, and walk out with the car in a little under 2 hours start to finish. The vehicle was represented pretty well, and I was comfortable with the purchase and any concerns I had with it were reflected very well in the price. No dealer fees, no administrative charges. I was literally able to pay for the car with their buyers order. Super easy. More

Friendly staff, quick and easy paper work compared to a regular dealership. Definitely would do it again! regular dealership. Definitely would do it again! More

Sales rep was not trained and was not working with a mentor did not know how to progress through program mentor did not know how to progress through program More