CarMax - Garland

Everyone we encountered in the Garland CarMax was personable and extremely nice. Everything was clean and well organized personable and extremely nice. Everything was clean and well organized More

Mike was amazing and so accommodating. I let him know exactly what I was looking for and he went above and beyond to make sure those criteria were met. I let him know exactly what I was looking for and he went above and beyond to make sure those criteria were met. More

My salesman Brandon was awesome and patient and I would recommend him for any clients recommend him for any clients More

Low pressure buying and trading experience. Hawar went above and beyond to overcome a few snags. Hawar went above and beyond to overcome a few snags. More

I love Carmax service! This is my third vehicle purchase!! The first 2 were in accidents that were not my fault!!! This is my third vehicle purchase!! The first 2 were in accidents that were not my fault!!! More

From beginning to completion of purchase CarMax employees were awesome. Customer care and follow up has been outstanding. were awesome. Customer care and follow up has been outstanding. More

As always Carmax did an amazing job at getting me on the car I wanted. Hailey in the business office and Christian in sales were professional, polite and very helpful. car I wanted. Hailey in the business office and Christian in sales were professional, polite and very helpful. More

I am a 4x repeat happy customer of this dealership! Always a positive experience with friendly folks in every department working to get me a great deal on a great car that meets my needs. I love my new Always a positive experience with friendly folks in every department working to get me a great deal on a great car that meets my needs. I love my new ride!!! Thanks again to everyone at Garland CarMax! More

Mu used truck has scratches all over it. . I'm waiting to hear back from them to try to help . I'm waiting to hear back from them to try to help More

After I bought a 2022 Highlander on Aug 9, I brought it back to service on Aug 13. Then, when I come to pick up the car on Aug 22, there is a new dent on my driver's door! I knew it wouldn't go well b back to service on Aug 13. Then, when I come to pick up the car on Aug 22, there is a new dent on my driver's door! I knew it wouldn't go well because the lady representing the repair group was showing an atitude of reluctance and lack-of-care in the beginning. The manager of the repair/service talked to me, then he brought the general manager, Hunter Renick, to me. Hunter first offers full refund, I couldn't take it since we have wasted a lot of time since Aug 9 when we purchased the Highlander with cash. Even if I get full refund, the time spent, and the trouble it will cause will be too much. Then Hunter offers another Highlander, which will need to be transferred from FL to Garland TX. I am ok with that but I am not happy to have to pay 1000 usd extra in the end. My overall experience is pretty bad with Carmax. I will not come back again. And as a business school professor, I will teach is unpleasant exp to MBA students as an example of poor management. More