CarMax - Garland

Cars with to many recalls, customer service department needs to be a customer service, service department could be more efficient. needs to be a customer service, service department could be more efficient. More

Had a wonderful experience we bought a used truck it had issues really quickly they gave us a loaner car for a week but I finally got the truck back and it's wonderful thank you so much for the experience b issues really quickly they gave us a loaner car for a week but I finally got the truck back and it's wonderful thank you so much for the experience but one employee on the service center was rude rude rude. She act like she hated waiting on us she act like we were bothering her she would not smile gave us the keys gave us a paperwork and never said a word wouldn't even look at us. When you work with customers you have to be nice. Don't know her name she'll be the only reason why we would not go back More

Very friendly. Everything went smoothly, with the exception of one small thing, but that was handled timely and appropriately. I would do it again. Everything went smoothly, with the exception of one small thing, but that was handled timely and appropriately. I would do it again. More

CarMax Garland made my car-buying experience surprisingly smooth and efficient compared to what I’ve dealt with in the past. I completed most of the process online before arriving, including my loan applicat smooth and efficient compared to what I’ve dealt with in the past. I completed most of the process online before arriving, including my loan application, so I already knew my lender, estimated payments, and how much I needed to put down. That level of transparency made everything feel straightforward and stress-free. The sales associate I worked with was very informative and set clear expectations throughout the process. Once I arrived, everything moved quickly. We completed the test drive, and while I was reviewing and signing paperwork, the vehicle was already being prepared. Unlike other dealerships where you can spend hours waiting, I was in and out in under two hours. I also appreciated how seamless the final steps were. The only addition I made in-store was the extended warranty, and even that was explained clearly without pressure. When everything was complete, the car was ready, freshly cleaned, and presented with a bow, which made the moment feel special. Overall, the process was organized, efficient, and far less stressful than traditional dealership experiences. Even with prior credit challenges, I was able to secure financing without complications, which made the experience even more positive. I would definitely recommend CarMax Garland to anyone looking for a straightforward and time-efficient car-buying process. More

This was the easiest and quickest process of purchasing a vehicle that I’ve ever experinced. vehicle that I’ve ever experinced. More

Absolutely pristine. I wish my hospital was this clean. Comfortable. Roomy. I felt like a VIP. The staff treated me like a star. Efficient, knew exactly where to get I wish my hospital was this clean. Comfortable. Roomy. I felt like a VIP. The staff treated me like a star. Efficient, knew exactly where to get what I wanted. More

Chris, Amanda, and Lilly. Look for those names. Makes the process enjoyable. Went by just get my check from their online offer. Was heading somewhere else to look at a vehicle Look for those names. Makes the process enjoyable. Went by just get my check from their online offer. Was heading somewhere else to look at a vehicle. Met Chris coming in, before they could print the check Chris showed me exactly what I was looking for. Amanda and Lilly got me processed and I drove home with the exact car I needed. Thanks again Chris. More

They back their guarantee and quickly. Anytime I wanted to talk to someone they listened and reacted professionally Anytime I wanted to talk to someone they listened and reacted professionally More

They answered EVERY question. They took the time to work out the best “deal” for us. Brandon went above and beyond. They took the time to work out the best “deal” for us. Brandon went above and beyond. More

First time buyer with CarMax, our sales representative Chris Biggs was great to deal with, Chris was not pushy he was very patient and answered all our inquiries about the car, he stayed in touch with us Chris Biggs was great to deal with, Chris was not pushy he was very patient and answered all our inquiries about the car, he stayed in touch with us while the car was being moved from one state to the other keeping us updated on the ETA of the car. Chris provided a similar car for a test drive before we had the car we wanted transported. The buying process was easy, paperwork was easy to navigate. I would buy another car from Chris Biggs at Garland TX CarMax. More