CarMax - Garland

First-time buyer from CarMax and the process was very satisfying. Found the car we wanted in another state and had it transported to our location. Everything was as promised. The only hiccup was that Car satisfying. Found the car we wanted in another state and had it transported to our location. Everything was as promised. The only hiccup was that CarMax' description of the car did not identify it as a hybrid (which we wanted). We had to work with the CarMax dealer in the other state to go out to the car and verify that it was a hybrid which they did. Once it arrived at the local CarMax, they inspected it, we test drove it, and the paperwork (electronically) worked seamlessly. We will certainly consider buying again from CarMax in the future. Thanks. More

Great experience! Seamless and very streamlined process. The electronic signature process is a game-changer. Seamless and very streamlined process. The electronic signature process is a game-changer. More

Great customer service and the dealership had a great atmosphere.My Rep was very knowledgeable atmosphere.My Rep was very knowledgeable More

Mike was wonderful and very knowledgeable I appreciate him breaking it all down for me and assisting with the lenders and explaining each one time and his own passed experiences need more like him I was d him breaking it all down for me and assisting with the lenders and explaining each one time and his own passed experiences need more like him I was disappointed in the wash of the car and under the hood condition as car had been sitting for a bit and the streaks in the windows but the sales experience was phenomenal More

Start to finish the experience was good and streamlined. My biggest issue was the poor cleaning of the car. I know you guys are busy, but a little more effort and attention to detail when cleaning the car w My biggest issue was the poor cleaning of the car. I know you guys are busy, but a little more effort and attention to detail when cleaning the car would go a long ways. It sucks to spend nearly $19K, in cash, then have to spend my weekend cleaning the car. To be clear, the car was cleaned, but not very well. More

The dealership was wonderful. We arrived early but still got great service. Our salesman was so knowledgeable and helped us through everything. Good experience! We arrived early but still got great service. Our salesman was so knowledgeable and helped us through everything. Good experience! More

I purchased a vehicle from this CarMax and contacted them multiple times about important issues (key fob, brake noise, service history). No one ever responded to my emails or calls. I expected professional f multiple times about important issues (key fob, brake noise, service history). No one ever responded to my emails or calls. I expected professional follow-up after the sale, but the communication was extremely poor. I am very disappointed with the lack of support. More

I had no problems so far pick out a nice car and it was shipped to me early shipped to me early More

The CarMax experience is always very wonderful. The only negative this time was I had to wait a little bit before anybody would help me sat for about 30 minutes, but after that all was wonderful. The only negative this time was I had to wait a little bit before anybody would help me sat for about 30 minutes, but after that all was wonderful. More

I loved it! My Chrysler 300s is to dieee for! Yall did an amazing job at informing me about prices, process, and more! definitely recommend! My Chrysler 300s is to dieee for! Yall did an amazing job at informing me about prices, process, and more! definitely recommend! More