Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.2
515 Reviews
Call Dealership (859) 887-4737
View Awards

3120 Lexington Rd.

Nicholasville, KY

40356

Directions

By Type

Showing 515 reviews

February 02, 2024

Very nice people on sales and service. Always making customer happy and comfortable. Chris is service very helpful. More

by LTurner761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service gets 5 stars
Print
Feb 02, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2024

The staff are always so accommodating and work very hard to make your visit as pleasant as possible. More

by shannon.morrison.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia Dixon *****
Print
Feb 02, 2024 -

Car Town Kia USA responded

It's great to hear that the staff at the dealership goes out of their way to make your visits pleasant and accommodating. If you have any more feedback or if there's anything specific you'd like to know or discuss, feel free to ask!

January 29, 2024

I have always experienced great service by the service department staff. Its refreshing to experience old fashioned Customer Service. More

by tambour beader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sophia
Print
Jan 30, 2024 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

January 29, 2024

Great place to take your Kia for service. Friendly and knowledgable people. Would recommend to anyone More

by Karenkpilcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Print
Jan 30, 2024 -

Car Town Kia USA responded

It's fantastic to hear that you had a great experience taking your Kia for service at this dealership. Friendly and knowledgeable staff can make a big difference when it comes to vehicle maintenance. Thank you for recommending them, and if you ever need service again or have any questions in the future, don't hesitate to reach out. Safe travels!

January 27, 2024

All good. Anthony was friendly. Engine light came ON. It was fixed quick and well done. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Print
Jan 29, 2024 -

Car Town Kia USA responded

We're glad to hear that Anthony provided you with friendly service and that your engine light issue was resolved quickly and effectively. If you ever have any more automotive needs or concerns, feel free to reach out. Thank you for choosing this dealership for your service, and we hope to continue providing you with excellent support in the future.

January 26, 2024

I went in for an oil change service. It was a great experience overall. The rep, Payton, took great care of me to make sure everything was done correctly and that I knew what was going o More

by john_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Print
Jan 29, 2024 -

Car Town Kia USA responded

We're delighted to hear about your exceptional experience with Payton during your recent oil change service. It's wonderful that she provided excellent care, communication, and overall service. Don't hesitate to reach out to her in the future for any of your automotive needs. Your feedback is greatly appreciated, and we hope you continue to have great experiences at this dealership.

January 26, 2024

Impressed by friendly personnel and very nice facility. work was done as expected and appreciated free car wash. More

by edh1649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Print
Jan 29, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that you had a positive experience with their friendly staff and facility. Providing the expected service and a complimentary car wash is always a plus. If you have any more automotive needs in the future, don't hesitate to reach out to them.

January 26, 2024

Mike was friendly and showed me an additional recall on my car and added it to the service, which was quick and well done. More

by aletheiagrupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Print
Jan 29, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2024

disorganized & unprofessional. . there weren’t signs telling you where to go nor were there any updates on the service of your vehicle. also extremely slow service.. More

by klingleremilee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Print
Jan 25, 2024 -

Car Town Kia USA responded

We apologize for the inconvenience you experienced during your visit. Your feedback is valuable to us, and we'll take your comments into consideration to improve our organization and professionalism. Providing clear directions, regular updates, and efficient service is important to us, and we'll work on addressing these issues. If you have any specific suggestions or would like to discuss your experience further, please feel free to reach out to me. We appreciate your feedback and hope to serve you better in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 24, 2024

Derrick miller made me and my daughter a very pleasant for us to purchase a new car Mr miller was very professional and very good at being a salesman I will highly recommend Mr miller to anyone I find wan More

by Donnie Beaty-859-368-3445
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Derrick miller
Print
Jan 25, 2024 -

Car Town Kia USA responded

Thank you for your recommendation! We're delighted to hear that Derrick provided you and your daughter with a pleasant car-buying experience and demonstrated professionalism as a salesman. If you or anyone you know is looking for a vehicle in the future, don't hesitate to reach out to him again. We appreciate your feedback and wish you and your family safe and enjoyable journeys in your new car!

1
...
16
17
18
...
52