Car Revolution of Avenel

Happy Ram Promaster Owners My husband and I recently traded in our '03 Ford E350 for a 2017 Ram Promaster at EMG Auto. We couldn't be happier with our new van or our experience My husband and I recently traded in our '03 Ford E350 for a 2017 Ram Promaster at EMG Auto. We couldn't be happier with our new van or our experience at EMG! EMG was the first dealership we visited in our search. Junior took us for a test drive and answered our questions. We weren't quite ready to purchase that day but left with a good feeling from Junior and EMG. We continued to visit 6 other dealerships, none of which treated us as professionally or genuinely as the folks at EMG. In the end, we trusted our instincts and went back to EMG where Junior helped us seal the deal. He was an excellent sales consultant and never once put pressure on us. Junior's sense of humor and positive energy helped ease the stress of car buying. We are very thankful to have found our van at EMG! More

10/10 would recommend Was very helpful in making sure I was happy with my purchase. Helped me trough every step of my first auto purchase. Would recommend friends and famil Was very helpful in making sure I was happy with my purchase. Helped me trough every step of my first auto purchase. Would recommend friends and family to buy from EMG AUTO. More

Very good! Negotiations went well and I'm happy with my purchase. He's pretty chill and doesn't have any mean traits. I would highly recommend Negotiations went well and I'm happy with my purchase. He's pretty chill and doesn't have any mean traits. I would highly recommend More

100% happy I was in and out under an hour and 30 minutes. I was expecting a longer wait time between paperwork and test drive but it wasn't as bad as I thought I was in and out under an hour and 30 minutes. I was expecting a longer wait time between paperwork and test drive but it wasn't as bad as I thought it would be. Thankfully Jonathan and EMG staff were friendly and very attentive everything came out at the end just as discussed and agreed upon. No hiding or lying no surprises. Thank you for an easy process will be back will recommend family and friends More

Great service. Great prices. Fast Bought a Mercedes Benz SUV at a great price. Car was great as advertised. Franco went the extra mile for me and even picked me up at the airport on my Bought a Mercedes Benz SUV at a great price. Car was great as advertised. Franco went the extra mile for me and even picked me up at the airport on my soon to be car for me to test drive. The process was very fast and I was on my way in less than 2hours. Thank you Franco More

$4000 of repairs less than 2 months of purchasing On May 1, 2017 my husband and I purchased a 2011 AUDI S5 Quattro convertible from EMG Auto Sales in Avenel NJ. Upon purchasing we voiced our concern On May 1, 2017 my husband and I purchased a 2011 AUDI S5 Quattro convertible from EMG Auto Sales in Avenel NJ. Upon purchasing we voiced our concern to our salesman Peter that the soft top roof of the vehicle was drooping, Peter told us he would have it fixed and he never did. Mid June my husband goes to drive the Audi and the check engine light came on. I called the Extended warranty that we purchased through EMG. The warranty company (Continental Warranty) Informed us that EMG never funded our warranty contract so it was not valid. I called the service department at EMG-- They told me they could not see our car for over a WEEK. I had the vehicle towed to Bell Audi in Edison ,NJ-- Bell Audi informed us that our warranty was not active so I had to pay the $450 to have the car fixed on top of the $180 tow. I decided not to make a fuss with EMG so i paid and went on my way.. Not 2 weeks later the Audi won't reverse and the check engine light is on. I call EMG and our finance manager William Pacili says he will have EMG pay to have our vehicle towed to their service department. Our vehicle sat untouched for days. Ron-EMS's service manager called and said our Continental Warranty would not cover the repairs and that EMG would not fix the vehicle for us without us paying MORE money and they couldn't guarantee the problem would even be fixed and that there were also 2 separate issues of 2 recalls on the car!! I then said I wanted my vehicle towed again to Bell Audi--EMG did in fact cover that tow cost to Bell Audi-- A day later Bell Audi (amazing customer service) called me to say the repairs outside of the recalls were not covered under warranty (Will Pacili at EMG resubmitted our warranty in June 2017). I had BEll Audi perform the repairs which cost me OVER $2000. Not to mention our $1418 rental bill with Enterprise rentals. I contacted EMG to get reimbursement for them selling us a vehicle with such HUGE problems. It took over a WEEK to get a response. EMG is only offering to pay us 1 week of rental coverage at $30 a day-- totalling $210. I should be reimbursed the over $4000.00 I had to spend in repairs less than TWO MONTHS of owning this vehicle!! More

ISSUES WITH REPAIRS OF MY BMW X1 I had almost had a week of issue getting my car fixed due to the ignorance of their staffs especially RON, the service manager who doesn't even know I had almost had a week of issue getting my car fixed due to the ignorance of their staffs especially RON, the service manager who doesn't even know what's and what's not included in their dealership warranty. He told me that drive axles are not included. PRIOR to this review, i filed a complaint WITH BBB against EMG due to the rudeness and arrogance of their financial manager ANGELO BARRO after i had a discussion with him with my issue. These RON and ANGELO BARRO acted and decided on their own without even informing their General Manager RUSSEL regarding my issue with my car thus creating this SCREW UP. I was about to file a complaint with NJ CONSUMER AFFAIR against EMG if not for the very nice and calm attitude of their General Manager RUSSEL who helped me get my car fixed. i told him of the issues i had with his staffs and he was very apologetic about what transpired. He assure me that he will do everything to have my car fixed. that same day He sent 2 of his staff to pick up and drive my car.to their dealership so it could be fixed. FIVE STAR FOR THEIR GENERAL MANAGER RUSSEL AND 1 STAR FOR RON AND 0 STAR FOR ANGELO BARRO.. Also 5 STARS for OMAR FELIX for his patience and assistance with my BMW X1 purchased last June 28, 2017. With respect to their General Manager RUSSEL for taking good care of my problem, i will be dropping my complaint with BBB and I also deleted my negative reviews in their Facebook account. Again thank you very much RUSSEL. More

Awesome experience Franco at emg auto dealer was very helpful when I bought my infiniti m56. He understood what I wanted and was very patient through out the whole proce Franco at emg auto dealer was very helpful when I bought my infiniti m56. He understood what I wanted and was very patient through out the whole process. I would definitely recommend him and also buying from this dealership. More