Car Revolution of Avenel

$4000 of repairs less than 2 months of purchasing On May 1, 2017 my husband and I purchased a 2011 AUDI S5 Quattro convertible from EMG Auto Sales in Avenel NJ. Upon purchasing we voiced our concern On May 1, 2017 my husband and I purchased a 2011 AUDI S5 Quattro convertible from EMG Auto Sales in Avenel NJ. Upon purchasing we voiced our concern to our salesman Peter that the soft top roof of the vehicle was drooping, Peter told us he would have it fixed and he never did. Mid June my husband goes to drive the Audi and the check engine light came on. I called the Extended warranty that we purchased through EMG. The warranty company (Continental Warranty) Informed us that EMG never funded our warranty contract so it was not valid. I called the service department at EMG-- They told me they could not see our car for over a WEEK. I had the vehicle towed to Bell Audi in Edison ,NJ-- Bell Audi informed us that our warranty was not active so I had to pay the $450 to have the car fixed on top of the $180 tow. I decided not to make a fuss with EMG so i paid and went on my way.. Not 2 weeks later the Audi won't reverse and the check engine light is on. I call EMG and our finance manager William Pacili says he will have EMG pay to have our vehicle towed to their service department. Our vehicle sat untouched for days. Ron-EMS's service manager called and said our Continental Warranty would not cover the repairs and that EMG would not fix the vehicle for us without us paying MORE money and they couldn't guarantee the problem would even be fixed and that there were also 2 separate issues of 2 recalls on the car!! I then said I wanted my vehicle towed again to Bell Audi--EMG did in fact cover that tow cost to Bell Audi-- A day later Bell Audi (amazing customer service) called me to say the repairs outside of the recalls were not covered under warranty (Will Pacili at EMG resubmitted our warranty in June 2017). I had BEll Audi perform the repairs which cost me OVER $2000. Not to mention our $1418 rental bill with Enterprise rentals. I contacted EMG to get reimbursement for them selling us a vehicle with such HUGE problems. It took over a WEEK to get a response. EMG is only offering to pay us 1 week of rental coverage at $30 a day-- totalling $210. I should be reimbursed the over $4000.00 I had to spend in repairs less than TWO MONTHS of owning this vehicle!! More

ISSUES WITH REPAIRS OF MY BMW X1 I had almost had a week of issue getting my car fixed due to the ignorance of their staffs especially RON, the service manager who doesn't even know I had almost had a week of issue getting my car fixed due to the ignorance of their staffs especially RON, the service manager who doesn't even know what's and what's not included in their dealership warranty. He told me that drive axles are not included. PRIOR to this review, i filed a complaint WITH BBB against EMG due to the rudeness and arrogance of their financial manager ANGELO BARRO after i had a discussion with him with my issue. These RON and ANGELO BARRO acted and decided on their own without even informing their General Manager RUSSEL regarding my issue with my car thus creating this SCREW UP. I was about to file a complaint with NJ CONSUMER AFFAIR against EMG if not for the very nice and calm attitude of their General Manager RUSSEL who helped me get my car fixed. i told him of the issues i had with his staffs and he was very apologetic about what transpired. He assure me that he will do everything to have my car fixed. that same day He sent 2 of his staff to pick up and drive my car.to their dealership so it could be fixed. FIVE STAR FOR THEIR GENERAL MANAGER RUSSEL AND 1 STAR FOR RON AND 0 STAR FOR ANGELO BARRO.. Also 5 STARS for OMAR FELIX for his patience and assistance with my BMW X1 purchased last June 28, 2017. With respect to their General Manager RUSSEL for taking good care of my problem, i will be dropping my complaint with BBB and I also deleted my negative reviews in their Facebook account. Again thank you very much RUSSEL. More

Awesome experience Franco at emg auto dealer was very helpful when I bought my infiniti m56. He understood what I wanted and was very patient through out the whole proce Franco at emg auto dealer was very helpful when I bought my infiniti m56. He understood what I wanted and was very patient through out the whole process. I would definitely recommend him and also buying from this dealership. More

Franco took good care of me twice I have purchased two vehicles from this dealership. They absolutely work with you no matter what. They also follow up with you months later to make I have purchased two vehicles from this dealership. They absolutely work with you no matter what. They also follow up with you months later to make sure that all is well. Franco was amazing and really understood what I wanted. I bought a 2012 Acura TSX and then upgraded less than a year later to a 2014 TSX special edition. The cars are very well maintained and everyone on site is very friendly. More

Do Not us these guys. What a bunch of unprofessional demeaning individuals. I stepped in to help my son (22) with his first purchase of a used vehicle. We we’re buying fr What a bunch of unprofessional demeaning individuals. I stepped in to help my son (22) with his first purchase of a used vehicle. We we’re buying from the advertised cars on the internet. He had a specific car they in mind, so he agreed with the advertised price and before they would send us a vehicle spec sheet for the bank they wanted a deposit, which is fair except it said non refundable and was for services rendered, which was bs. We still authorized to run the card. Then they sent us a different VIN# on the contract. When we pointed that out they said no that was the car. We decided to accept that Car, and low and behold they said the price was wrong and was $1000 higher. I hung up and tried to contact the GM (Russel). Then a guy Billy from finance called me and left a message saying that’s the price take it or leave it basically. OK. So we decided it wasn’t worth arguing about and agreed. You guessed it, the salesman called back and said someone else bought it. It kills me too even have to deal with such an ignorant company where the GM and finance manager is always in a meeting where they can’t be bothered with a customer spending $30,000. Wow these guys must be legends. At this point we were exhausted and they did have another similar rare model, which put us at a disadvantage, but we sucked it up and took it. Now the financing, he was approved by Capital one for 5.9% , I gave them the option to use their people if their close. They came back with 9 or 10%. Of course here is another way to screw us again. We declined and they agreed to us our capital one voucher. We’ll guess what, when the papers were sent to my son, it was from Ally financial for the 5.9%. Proving again how deceitful they are. This process took 3 weeks and I’m exhausted, if my son went at this on his own they would have taken advantage like they did too many others. Heres my email if anyone needs to validate this barrybiondo@bellsouth.net More

I was very pleased Very friendly and honest salesmen. They show you there availability in stock and let you choose what's right for you with no pressure. All around good Very friendly and honest salesmen. They show you there availability in stock and let you choose what's right for you with no pressure. All around good dealership! I'm very satisfied with my experience in buying my new car! More

Highly Satisfied Very highly satisfied with our recent visit and purchase at EMG auto. The staff here was very welcoming and willing to help the minute we entered thro Very highly satisfied with our recent visit and purchase at EMG auto. The staff here was very welcoming and willing to help the minute we entered through the door. Alberto was absolutely amazing and very helpful. He made sure we recieved everything we wanted and more. The process of our recent purchase was an amazing one and a easy one thanks to him! Thank you for all you time! I look forward to visiting again as well as spreading the word on this amazing experience! Thank you everyone at EMG for all you help! It truly was a pleasure! More