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Car Pros Kia Huntington Beach
Huntington Beach, CA
365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 365 reviews
June 28, 2024
DO NOT GO HERE! ! THEY WILL LIE & SCAM YOU TO GET YOU TO SIGN!!! I leased a vehicle from this location with damages to the interior. It was sold to me with the pro ! THEY WILL LIE & SCAM YOU TO GET YOU TO SIGN!!! I leased a vehicle from this location with damages to the interior. It was sold to me with the promise that it will be fixed ASAP within the few days of purchase...It has been 3 weeks & I STILL DO NOT HAVE MY CAR!!! I have been lied to about the parts being in, being ordered, and timeline of being fixed. I have spoken to several managers, service, parts, and even sales reps...who have all promised me either the part was in, or has been ordered... Yet here I am several weeks later STILL FOLLOWING UP with no vehicle and no updates... I worked with Sales rep Kel who did not know any information and continued to lie to me about the delivery of items, and timelines. I escalated the situation to Mario the manager who has no idea what is even happening at this location, as he did not have the right account info and still told me there were issues. I had to review the account in THEIR SOFTWARE to figure out they did not have my vehicle information in correctly...There is 0 internal communication in this facility as I asked why I have been lied to and he said "not sure" and I when I bring it up he said "we'll try harder next time" there is no accountability to these issues. I have followed up religiously on this as my first month payment is coming up and all I have done is drove back in forth to the dealership for them to tell me they order it, the part is in, I get there, and no part...I have wasted 4+ trips going back and forth to this dealership in the first week before they finally took the car and told me it would be 3 days...that was 2 weeks ago with no deadline.. I keep following up on where my car is or what the status is to be pushed off with lies saying it's coming, it's here...but still don't have a car.. 0/10 DO NOT RECOMMEND THIS PLACE TO ANYONE! More
by Mmccall
Employees Worked With
Mario, Kel
June 19, 2024
Raymound is great, he is so knowledgeable, professional, kind and have a lots of experience and patience, I got my 3rd KIA from Car pro just knowing that I’m covered and won’t have any issues with service. kind and have a lots of experience and patience, I got my 3rd KIA from Car pro just knowing that I’m covered and won’t have any issues with service. More
by bennyasellshomes
Employees Worked With
Raymond Minasaka , Bao Tran, Alfonso Mora
June 09, 2024
Enzo! This guy.made a deal happen for us and also delivered the vehicle to our home in Irvine, even after closing hours on a Saturday night. He had to sit This guy.made a deal happen for us and also delivered the vehicle to our home in Irvine, even after closing hours on a Saturday night. He had to sit with us and our kid drama while we were signing the paperwork, and he still took the time to pet the dog and show me all the details of our new EV9. Everyone involved was professional, courteous, and friendly. It’s been many many years since we’ve had a positive dealership experience and I’m very happy to give these folks a absolute 10/10. Keep up the good work! I look forward to Kia surpassing Tesla someday, and you are well on your way. More
by Kambria
Employees Worked With
Enzo, Bao Tran, Alfonso Mora
May 25, 2024
The service department was great and Manny was very helpful. He allowed me to leave my car overnight so that I could pick it up the next day even though the service department was closed. helpful. He allowed me to leave my car overnight so that I could pick it up the next day even though the service department was closed. More
by jeffreydoherty
Employees Worked With
Manny
May 15, 2024
The service rep went above and beyond for me and made sure that he did all that he could to make sure that my part was under warranty. I was so grateful for him and all that he did for me. sure that he did all that he could to make sure that my part was under warranty. I was so grateful for him and all that he did for me. More
by Tiffanyybar
Employees Worked With
Fernando Clark , Alfonso Mora
