Car Pros Kia Huntington Beach

THREE HOURS FOR OIL CHANGE So, I brought my car for an oil change on a Saturday. Customer service was rude, and it took three hours for a simple service. I don’t know, but if yo So, I brought my car for an oil change on a Saturday. Customer service was rude, and it took three hours for a simple service. I don’t know, but if you have extra time to waste, then by all means take your car to Kia Huntington Beach. More

HIDDEN DAMAGES UNCOVERED PLEASE READ BEFORE INQUIRING ANY VEHICLES AT THIS DEALERSHIP! I do not recommend this dealership: Found the car (2013 Kia Optima) on Autotrader AND US PLEASE READ BEFORE INQUIRING ANY VEHICLES AT THIS DEALERSHIP! I do not recommend this dealership: Found the car (2013 Kia Optima) on Autotrader AND USAA and the ad stated it was Certified Pre-owned (CPO) which is what drew my attention. Drove from Arizona to go survey the vehicle. Noticed the front driver side wheel was pushed in a little and informed the sales representative (Wendy). She was very nice and allowed me to to test drive the car. During the test drive, I noticed the vehicle pulled to the left but overall, the car was almost like new. Again, I informed Wendy. After completing the paperwork, I inquired about the issues I found with the car and Wendy stated she would have the service department look at it. Later, Wendy said it was good. Keep in mind, I'm not a car expert. 4 weeks later (8 July 2018), on my way to Arizona from San Diego, the engine blew and had it towed to the nearest Kia dealership which was in San Diego. Now the car broke due to an engine recall, HOWEVER, the dealership found that there was a bent strut on the driver side and damaged bearings. Go figure...now, the extended warranty I purchased will not cover the strut and the 30 day/1000 mile warranty had passed. I've only had the car for a month and only made one car payment. I'm very disappointed that the dealership was not thorough with the product they sold me. Also, I was informed that the vehicle was NOT CPO and since I have no proof, I can not fight it. Now, I have to put money on some damages that I did not create. Make sure you print out the ad so that you have proof of CPO advertisement. This could have all been avoided had the sales rep and service department did their job and ENSURED they were selling me a SAFE vehicle. Did I mention my car is still at the shop??? More

Service and Sales review July 2018 I had the opportunity to buy out my lease after only leasing for six months. Max did his job because he sold me my car. Gilbert in the se July 2018 I had the opportunity to buy out my lease after only leasing for six months. Max did his job because he sold me my car. Gilbert in the service department did his job as far as performing the 6 months maintenance. Who I was most impressed with what is Mauricio the finance person who did all the financial paperwork. He was patient and explain things to me and when I thought I was going to have a huge problem I was able to go back and virtually there was absolutely no problem at all. They honored my request. The only reason I gave this dealership 4 stars instead of 5 is because I had to go back to get what I felt was fair. More

ease hassle free car buying experience I wanted to buy a Honda CRV, but my parents wanted me to look at the Kia Sportage. We went and test drove them and I loved the Sportage. Thank you Kia I wanted to buy a Honda CRV, but my parents wanted me to look at the Kia Sportage. We went and test drove them and I loved the Sportage. Thank you Kia Huntington Beach for helping to get my first brand new car . More

Leased a 2018 KIA OPTIMA PLUG-IN HYBRID Great experience from the time I first called. I have purchased or leased over 15+ new cars in my life and this was the least pressure and haggling I Great experience from the time I first called. I have purchased or leased over 15+ new cars in my life and this was the least pressure and haggling I have ever experienced. I will return to them in the future! I dealt with Michael from internet sales and Edwin the internet sales manager. Before going to the Dealership: I was looking for a 2017/18 KIA OPTIMA Plug-in Hybrid. Spent a week or so researching the car and recent deals over the internet. Even though I am a Costco member, I have learned that getting offers from dealerships by going TrueCar.com is the best place to start. After spending a few days speaking to a few dealerships over the phone. I ended up coming here for a test drive. Not only because I live in HB, also that Garden Grove, Cerritos and Carson KIA were already trying to hard sell me over the phone when I just wanted availability of inventory, test drive and to get the lease deals available. At HB Kia, they were no pressure and pretty laid back from the get go. My HB Car Pros Kia experience: I never intended on getting a vehicle that day, just wanted to test drive. Of course afterwards they want you to come in and let them pitch you, as with any dealership. Normally I wouldn't, but these were really cool people and it wasn't very busy. So I thought WTH, let's just see. After 30 minutes of the back and fourth I got a lease deal better then what I was looking for, had more miles, newer model and for less a month. I did a lot of research prior to coming and they basically gave me an offer I couldn't refuse. This was far better then anything I found on the internet or was told by any of the other dealerships over the phone. We shook hands on the deal and ran my credit. Then my credit score came back lower then expected. They showed me my score and I slightly cringed, but before I could say anything, Edwin say no worries, we got you, we can see it's just from high debt ratio (which was true and it wasn't a horrible score) and will get this approved as the deal stands. Not only was I skeptical as good lease deals require a high credit score, but I found it amazing that there was no additional haggling. Just told me hey we got this and and they did! How cool is that? The guy in finance even called Kia financing while I was in the office signing papers and confirmed the approval over the phone in my presence. Super cool!! Driving off the lot worry free! To top it all off, I was only at the dealership for about an hour and 1/2 in total, that's including the test drive. Big thanks to Michael and Edwin not just for the great deal, but for making the entire process a pleasurable one! More

Max is the best! Max and the folks at Kia we’re able to help us find the car we were looking for. There was no pressure to buy a vehicle we did not want. Max asked a Max and the folks at Kia we’re able to help us find the car we were looking for. There was no pressure to buy a vehicle we did not want. Max asked a lot of questions to understand exactly what we were looking for. Once we found the car, Max made sure I understood all of the features and how they functioned. We are very happy with our new car, and would happily recommend Max and the Kia Car Pros team to anyone! More

-One of the Best- never been more grateful to Fank Vallejo hes one of the best sales man ive known, took his time and patience for me to get my very own first car!! hig never been more grateful to Fank Vallejo hes one of the best sales man ive known, took his time and patience for me to get my very own first car!! highly Recommended???? More

Great Experience I came in to look around and see the possibility of me acquiring a new car. I met Frank who provided me with great service and helped me every step of I came in to look around and see the possibility of me acquiring a new car. I met Frank who provided me with great service and helped me every step of the way. I continue to receive great service up until this day. I highly recommend them. More

Great experience Frank Vallejo is the best. He was respectful of my decision and not pushy about purchasing. Not only that but when I did consider buying a car he was Frank Vallejo is the best. He was respectful of my decision and not pushy about purchasing. Not only that but when I did consider buying a car he was willing to make it affordable. More

Best Customer Service Best customer service out of all the dealerships that I have been to. Frank was very helpful and patient with me. He made sure I left the leadership w Best customer service out of all the dealerships that I have been to. Frank was very helpful and patient with me. He made sure I left the leadership with the perfect car for me. More