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Car Pros Kia Huntington Beach
Huntington Beach, CA
344 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 344 reviews
June 02, 2023
DON'T BUY ANY CAR FROM CARPROS! ☹ CARPROS violated the Cal. Veh. Code § 4456.1(b) and Veh. Code § 5753(c)(1). CARPROS also Perjured themselves in Court. I lost out on a $3,500 C ☹ CARPROS violated the Cal. Veh. Code § 4456.1(b) and Veh. Code § 5753(c)(1). CARPROS also Perjured themselves in Court. I lost out on a $3,500 Clean Vehicle Rebate, because no one at CARPROS provided me with the simple Purchase Agreement after multiple requests in writing, and over the phone. I paid a premium for the car, then after I made an agreement, I received responses from other dealerships that offered to sell me the exact vehicle for over $2,000 less than what I paid, but I honored my verbal agreement. I spoke with an attorney who highly recommended that I pursue CARPROS in Small Claims Court to recover my $3,500.00 loss, and that I file a complaint with the California Department of Consumer Affairs and the DMV, which I did. On 12/9/22 the CVRP reserved a $3,500.00 rebate for me, but then because no one from CARPROS provided me with the Purchase Agreement (I was calling and emailing the dealership every day), on 12-23-22 I was denied the rebate, and cannot reapply. More
by RIEdel
Employees Worked With
Rami Qaqish
May 18, 2023
We had the best car buying experience at your dealership. Quoted price online and no surprises when we got there. Everyone we worked with was wonderful Quoted price online and no surprises when we got there. Everyone we worked with was wonderful More
by tgcmoore
Employees Worked With
Phillip Barsoum,Alan and Sam in Finance, Bao Tran
April 27, 2023
Great service. Friendly. Efficient. Good price. They take good care of the vehicle and make sure it is clean when I go to pick it up. Friendly. Efficient. Good price. They take good care of the vehicle and make sure it is clean when I go to pick it up. More
by donaldinla
Employees Worked With
Adrian is terrific
March 30, 2023
Slow but Friendly, unaware but made up for it with a free tire rotation. Will be going back, because it's in my service contract :), just kidding. Overall not a bad experience. So far so good. Thanks CPK. tire rotation. Will be going back, because it's in my service contract :), just kidding. Overall not a bad experience. So far so good. Thanks CPK. More
by JJfam
Employees Worked With
Service Guy, Bao Tran
March 24, 2023
I received an alert on my Kia app for a safety recall. I called to make an appointment. The service was done in a few hours as expected and I went to pickup the car. My only comment was that there was no I called to make an appointment. The service was done in a few hours as expected and I went to pickup the car. My only comment was that there was no reminder of my appointment a call or a text the day prior. Otherwise the service was very good. More
by Amani
Employees Worked With
Mike
March 21, 2023
I recently stopped at Kia HB to look at a new SUV. We had the best experience with this visit due to Marcella… I have to say; her customer service was absolutely amazing! From the moment we walked on We had the best experience with this visit due to Marcella… I have to say; her customer service was absolutely amazing! From the moment we walked onto the lot, she made us feel welcome and comfortable. She was patient and attentive, listening carefully to our needs and providing us with personalized recommendations that exceeded our expectations. On top of that, she was incredibly knowledgeable about the cars on the lot and took the time to answer all of our questions in detail. Throughout the entire process, she maintained a level of professionalism that was admirable and always went above and beyond to make sure we were satisfied with our experience. I can't thank Marcella enough for her outstanding service and would highly recommend her to anyone looking for a fantastic shopping experience. Thank you, Marcella! More
by t.mariee
Employees Worked With
Marcella Vasquez, Bao Tran
