Car Pros Kia Huntington Beach

I recently got the bad news that my car needs a new engine, so I dreaded starting the car shopping process. When I came in I met Morgan, she was personable, friendly and knowledgeable and made what was engine, so I dreaded starting the car shopping process. When I came in I met Morgan, she was personable, friendly and knowledgeable and made what was a horrible day that much easier. I highly recommend you ask for her, thanks Morgan! More

I am just at the beginning of my car shopping journey, I popped in for some general information and met a sales team member named Morgan. She was so friendly and helpful and super patient with my indecisive popped in for some general information and met a sales team member named Morgan. She was so friendly and helpful and super patient with my indecisiveness. I typically find sales people pushy, but she was the complete opposite and made me feel so comfortable. If I decide to buy from Kia I will be 1000% working with her and I would recommend any one else should as well! :) More

The service was great, but the wait was rather long. It took 3 hours for an oil change, tire rotation and replacement of wiper blades. Without another ride, it was a long wait to get on with my day. It took 3 hours for an oil change, tire rotation and replacement of wiper blades. Without another ride, it was a long wait to get on with my day. More

Service department employees provided excellent customer service, very professional and showed care for their customers. I was well informed and service was completed on time quoted service, very professional and showed care for their customers. I was well informed and service was completed on time quoted More

excellent customer service and prompt assistance with the factory recall problem. thank you very much. factory recall problem. thank you very much. More

Leased a Kia forte LXS from Car Pros! I was having trouble finding a dealership willing to work within my budget until I called Car Pros, they were able to accommodate me. The leasing pro I was having trouble finding a dealership willing to work within my budget until I called Car Pros, they were able to accommodate me. The leasing process was easy, and they were able to help me get insurance so I could take the car home that day as most insurance companies make you wait 10-15 days if you don’t have an existing plan. However, the one complaint I had, was that the process of getting all the paperwork done was a little long and had to wait around for a little bit (I was there basically 4+ hours) and that the music in the lobby could be turned down just a smidge. Also, from the original call, to getting to the dealership, I never had the same person consistently work with me, so it would’ve been nice to have one salesman to be in contact with but everyone I spoke to was very nice and very accommodating and honored the original quote I was given after some haggling which is a given at a dealership. Other than that, it was a pleasant experience and I was able to lease a new vehicle within my budget. Thanks Car Pros! More

Was told they had a Seltos XLine there so I drove an hour and was given the bait-n-switch when all they had was the more expensive SX. The salesliar swore to me the SX had the snow traction technology and w and was given the bait-n-switch when all they had was the more expensive SX. The salesliar swore to me the SX had the snow traction technology and would put the XLine rails on for me - both lies. They wouldn’t do anything to help me since it was a few hundred miles on it so sold it to CarMax 2weeks later for a $10k loss and bought another Subaru instead - what a miserable Kia experience. More

Need more organized for entrance of customer in main gate and also washing the car after service like other company and also washing the car after service like other company More

We had the best service and the service guy was so knowledgeable and helpful to understand exactly what was needed knowledgeable and helpful to understand exactly what was needed More

We had great service and was the best car buying experience we've had. The salesman, Ace Zin, was able to provide accurate Costco pricing, was very transparent in the extras that were added and ens experience we've had. The salesman, Ace Zin, was able to provide accurate Costco pricing, was very transparent in the extras that were added and ensured that I knew where my car was every step of the way. He was extremely helpful in setting the correct expectations and took care of us the whole way. Luis in financing was not pushy on adding extras and the sales manager that evening, Mauricio (?) was very helpful as well. Will definitely refer friends/family to this dealership! More