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Car Pros Kia Huntington Beach

Huntington Beach, CA

4.6
369 Reviews

18835 Beach Boulevard

Huntington Beach, CA

92648

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Showing 369 reviews

March 05, 2025

Everyone made us feel welcome and asked if they could be of service. The service dept personnel made this service trip quite easy. Our thanks to everyone we came I n contact wiy. More

by macmary6284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
March 04, 2025

Power window failed in rainy weather on a Sunday and service advisor and tech were able to fit me in with no appointment and diagnose and fix in 90 minutes. Above and beyond my expectations on arrival. More

by tcovertops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
March 01, 2025

Customer service excellence, good sized waiting room and very clean. Overall good vibe. Tallya was very helpful . More

by emfalcis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talya, Alfonso Mora
February 24, 2025

Terrible dealership. Once car is purchased good luck getting hold of finance. There are items in their contract that you will be charged that are only adding to their p More

by tether-kook41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
donad duck
Feb 25, 2025 -

tether-kook41 responded

Well, the opportunity to make things right comes and goes. Nothing happens. Phone calls go unanswered—you are left in the deep dark. Bad, bad company.

February 19, 2025

Everyone was helpful. Options were provided and every question was answered. Very enjoyable car buying experience. More

by penabernardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold and James
February 17, 2025

Very responsive to our initial outreach and worked hard to get a deal done. I appreciated the accessibility of the sales manager to help the process be more efficient. More

by robertmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold Lopez
February 13, 2025

I was treated very well It was a Misunderstanding, at first but it was quickly fixed. More

by Tina Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Feb 21, 2025 -

Car Pros Kia Huntington Beach responded

Hello Tina, thanks for sharing your 5-star review of Car Pros Kia Huntington Beach. We’re glad to hear that everything was quickly resolved and that you felt well taken care of. Your satisfaction is important to us, and we appreciate the opportunity to assist you. If you ever need anything, we’re here to help! Thanks for choosing Car Pros.

February 13, 2025

Once that car is purchased—forget service. The finance department is on vacation, not answering calls or messages. Review your contract—not quite hidden costs such as a $500 "processing fee". More

by tether-kook41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie Chan
Feb 21, 2025 -

Car Pros Kia Huntington Beach responded

Hi there, we are concerned to see your review of us here at Car Pros Kia Huntington Beach. We’re sorry to hear about your experience and appreciate you bringing this to our attention. I'd love the opportunity to connect with you and address any concerns you have. Please reach out to me directly at either 323-583-1901 or Jennifer.fix@carpros.com. Thank you, we’d love the opportunity to make this right. Jennifer Fix, Corporate Customer Relations Manager

February 02, 2025

It was so amazing. The professionalism made me feel so comfortable. Explained anything I didn't understand. No pressure. Thanks for your support. More

by revfreda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Feb 21, 2025 -

Car Pros Kia Huntington Beach responded

Hello, thank you for the 5-star review of Car Pros Kia Huntington Beach! We're so glad to hear that you had an amazing experience and felt comfortable throughout the process. Thanks for choosing Car Pros, we hope to see you again!

January 28, 2025

Hello - as long as the car performs, I am happy. Enzo, Ali and Jimmy were excellent in assisting us to make the right choices. The service rendered far exceeds other interfaces I have had with car More

by paulmbryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enzo, Ali, Jimmy - Huntington Beach Car Pro - Beach Blvd
Feb 03, 2025 -

Car Pros Kia Huntington Beach responded

Hi there, thanks for sharing your feedback with us here at Car Pros Kia Huntington Beach. We're so glad to hear that Enzo, Ali, and Jimmy provided exceptional service and helped you make the right choices. Going the extra mile, including home delivery, is what we strive for, and we're thrilled that it made a difference for you. Enjoy your new car, and we appreciate your trust in Car Pros!

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