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Car Pros Kia Huntington Beach

Huntington Beach, CA

4.5
403 Reviews

18835 Beach Boulevard

Huntington Beach, CA

92648

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Showing 403 reviews

June 22, 2025

Satisfied with customer service all the time during last two years and very friendly service More

by shugr54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian, rodik, Alfonso Mora
June 15, 2025

The best service I have ever received at this location. In the past the service advisors would never call with updates. This advisor not only was extremely prompt with calls, he had excellent communication More

by mpalty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Miramon
Jun 18, 2025 -

Car Pros Kia Huntington Beach responded

Hi there! Thanks for the recent 5-star review of Car Pros Kia Huntington Beach. We're happy Armando provided such prompt communication, efficient service, and made you feel truly valued throughout the process. Thanks for choosing Car Pros, we hope to work with you again soon!

June 12, 2025

Sam in Service was great! Listened to my concerns and addressed them all! Thanks Sam More

by sylvia harsin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service
Jun 18, 2025 -

Car Pros Kia Huntington Beach responded

Hello Sylvia, thank you for the 5-star review of Car Pros Kia Huntington Beach! We're happy to hear Sam took the time to listen and made sure all your concerns were addressed. We’ll be sure to pass along your thanks to him—he’ll appreciate it! Thanks for choosing Car Pros.

June 12, 2025

Happy, helpful staff - especially my service writer, Armando Anaya. All issues discovered and communicated and fixed all. Left feeling confident about visiting Car Pros for all my future vehicle need More

by teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Anaya
Jun 18, 2025 -

Car Pros Kia Huntington Beach responded

Hello Teresa, thank you very much for the 5-star review of Car Pros Kia Huntington Beach. We're so glad to hear Armando and the rest of our team provided helpful, clear communication and took care of everything during your visit. We are always here for you in the future, thank you for choosing Car Pros!

June 12, 2025

These people were patient and worked with me to get the car i wanted. And got me into it within my budget. I’m very happy and everything went smoothly. More

by Jillio1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enzo , Alfonso Mora
Jun 18, 2025 -

Car Pros Kia Huntington Beach responded

Hello! Thanks for the 5-star review of Car Pros Kia Huntington Beach. We're so glad to hear our team was patient, supportive, and helped you get into the car you wanted while staying within your budget. It’s always our goal to make the process smooth and stress-free. Enjoy your new ride, and thanks for choosing Car Pros!

June 04, 2025

Sexist, unhelpful, unreliable, liars, dismissive, there way or no way, dishonest, doesn’t return calls still waiting More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam, manny Rodriguez , Alfonso Mora
Jun 18, 2025 -

Car Pros Kia Huntington Beach responded

The experience you describe does not represent Car Pros values or policies. At Car Pros we operate in a legal, honest, and ethical manner. We invest heavily in compliance training and monitoring to ensure that every customer interaction meets our high standards. Your review has been forwarded to senior management for review. Please privately message us with your contact information so that we can reach out to you in person if we need more information. Thank you. Jennifer Fix | Customer Relations Manager 323-583-1901 jennifer.fix@carpros.com

May 25, 2025

Everyone is excellent in these dealer. I will recommend my friends and family to go to Kia Huntington Beach. More

by Maria Bustamante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Jun 18, 2025 -

Car Pros Kia Huntington Beach responded

Hi Maria! Thanks for the 5-star review of Car Pros Kia Huntington Beach. We're so glad to hear that everyone on the team made a great impression and that you’re confident in recommending us! Thanks for choosing Car Pros, we look forward to working with you again soon!

May 24, 2025

Robert Ruiz was great! He was patient and professional, not pushy. The only problem was the extremely long wait. He told me an hour and a half. I waited well over 2 hours. More

by kbevans8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ruiz
May 28, 2025 -

Car Pros Kia Huntington Beach responded

Hello, thanks for sharing your recent review of Car Pros Kia Huntington Beach. We're glad Robert was a pleasure to work with. We do apologize for the longer-than-expected wait time and understand how frustrating that can be. Your time is valuable, and we appreciate your patience. We’ll be sure to share your comments with our team to help us improve the experience going forward.

May 23, 2025

"I recently took my Kia Telluride in for service at the dealership, and I couldn't be more impressed. The team was professional and efficient and went above and beyond to ensure everything was handled. Out More

by mcdee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam , Alfonso Mora
May 28, 2025 -

Car Pros Kia Huntington Beach responded

Hi there, thank you for the 5-star review of Car Pros Kia Huntington Beach. It's great to hear our team provided outstanding service during your visit and made sure everything was taken care of efficiently and professionally. our recommendation means a lot to us—thank you for choosing Car Pros!

May 22, 2025

Paid for the bronze package - battery never been checked, no multipoint inspection report was provided. Called and requested report - still nothing. More

by Mgaft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodik Manookian, Alfonso Mora
May 28, 2025 -

Car Pros Kia Huntington Beach responded

Hello, we are concerned to see your review of us here at Car Pros Kia Huntington Beach. I'm very sorry to hear that your experience did not meet expectations and that you have not received the multipoint inspection report you were promised. I'd appreciate the opportunity to resolve this for you—please reach out to me via the information below, and we'll look into this for you. Jennifer Fix | Customer Relations Manager 323-583-1901 jennifer.fix@carpros.com

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