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Car Pros Kia Huntington Beach
Huntington Beach, CA
416 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 416 reviews
September 17, 2025
During my recent visit, I noticed several areas where the customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When I booked my appointment, I also requested car detailing. I was told that I would be contacted in advance to have that added. That never happened. The customer service area only offers sofas; there are no countertops or electrical charging stations, which makes it inconvenient for customers who may need to work or charge their devices while waiting. Additionally, the coffee machine appeared to be poorly maintained and had not been cleaned in quite some time, which raises concerns about hygiene. The interaction with staff was also disappointing. The receptionist/cashier was not communicative, and the service technician provided no explanation of the completed work. When I asked the cashier for clarification about the 10% on the maintenance work, I was directed back to the technician rather than being offered assistance. With my lease ending in a year, these issues weigh heavily on my decision about whether to purchase my next EV from your dealership. Based on this experience, I am leaning toward exploring other options. More
by az
Employees Worked With
Alfonso Mora
September 10, 2025
My technician and service advisor seem to try extremely hard to identify the problem that I described to them. Unfortunately, they were not able to identify it, but they checked on what was probably everyt hard to identify the problem that I described to them. Unfortunately, they were not able to identify it, but they checked on what was probably everything that might be the problem. More
by gkochevar
Employees Worked With
Derek and Robert in the service department
August 30, 2025
People are friendly and courteous. The waiting area in the service department is comfortable and clean as it’s the Restroom. My only complaint about the waiting area is that it is al The waiting area in the service department is comfortable and clean as it’s the Restroom. My only complaint about the waiting area is that it is always very cold! No need to have to wear a coat in the middle of summer. More
by xlet69
Employees Worked With
Sam
August 23, 2025
I waited for over 2 hours for an oil change and I had an appointment. No one told me how the rest of the car was performing or if it needed anything else. What was included in the inspection? I asked abo appointment. No one told me how the rest of the car was performing or if it needed anything else. What was included in the inspection? I asked about the door not closing properly and they said that would take another hour. I didn't want to waste 3 hours of my time.The car is brand new. You should take care of things like that. Car is under warranty. Why don't you have loaners or free transportation? More
by ppowell
Employees Worked With
Alfonso Mora
August 20, 2025
Service Department is Outstanding! Always Courteous! Communicates And Conscious of time it takes to get your service complete. Thank you for being Great at your job! Always Courteous! Communicates And Conscious of time it takes to get your service complete. Thank you for being Great at your job! More
by sherriepalmer
Employees Worked With
Alfonso Mora
August 16, 2025
It always a good experience when taking in my car for maintenance at Huntington KIA pros. Robert Ruiz always goes above and beyond to address any issues we may have. It’s good to know that good customer maintenance at Huntington KIA pros. Robert Ruiz always goes above and beyond to address any issues we may have. It’s good to know that good customer service still exist. Thank you More
by Manuel Vaca
Employees Worked With
Robert Ruiz
August 16, 2025
Service was probably performed competently. Came in for recommended first oil change, advising that I would be waiting onsite. Waited two hours for oil change & required tire pressure check t Came in for recommended first oil change, advising that I would be waiting onsite. Waited two hours for oil change & required tire pressure check to be completed, which was unacceptable, given that I had made an appointment in advance. More
by homegalaxy
Employees Worked With
Alfonso Mora
