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Car Pros Kia Huntington Beach

Huntington Beach, CA

4.6
365 Reviews

18835 Beach Boulevard

Huntington Beach, CA

92648

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Showing 365 reviews

February 19, 2025

Everyone was helpful. Options were provided and every question was answered. Very enjoyable car buying experience. More

by penabernardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold and James
February 17, 2025

Very responsive to our initial outreach and worked hard to get a deal done. I appreciated the accessibility of the sales manager to help the process be more efficient. More

by robertmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold Lopez
February 13, 2025

I was treated very well It was a Misunderstanding, at first but it was quickly fixed. More

by Tina Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Feb 21, 2025 -

Car Pros Kia Huntington Beach responded

Hello Tina, thanks for sharing your 5-star review of Car Pros Kia Huntington Beach. We’re glad to hear that everything was quickly resolved and that you felt well taken care of. Your satisfaction is important to us, and we appreciate the opportunity to assist you. If you ever need anything, we’re here to help! Thanks for choosing Car Pros.

February 13, 2025

Once that car is purchased—forget service. The finance department is on vacation, not answering calls or messages. Review your contract—not quite hidden costs such as a $500 "processing fee". More

by tether-kook41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie Chan
Feb 21, 2025 -

Car Pros Kia Huntington Beach responded

Hi there, we are concerned to see your review of us here at Car Pros Kia Huntington Beach. We’re sorry to hear about your experience and appreciate you bringing this to our attention. I'd love the opportunity to connect with you and address any concerns you have. Please reach out to me directly at either 323-583-1901 or Jennifer.fix@carpros.com. Thank you, we’d love the opportunity to make this right. Jennifer Fix, Corporate Customer Relations Manager

February 02, 2025

It was so amazing. The professionalism made me feel so comfortable. Explained anything I didn't understand. No pressure. Thanks for your support. More

by revfreda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Feb 21, 2025 -

Car Pros Kia Huntington Beach responded

Hello, thank you for the 5-star review of Car Pros Kia Huntington Beach! We're so glad to hear that you had an amazing experience and felt comfortable throughout the process. Thanks for choosing Car Pros, we hope to see you again!

January 28, 2025

Hello - as long as the car performs, I am happy. Enzo, Ali and Jimmy were excellent in assisting us to make the right choices. The service rendered far exceeds other interfaces I have had with car More

by paulmbryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enzo, Ali, Jimmy - Huntington Beach Car Pro - Beach Blvd
Feb 03, 2025 -

Car Pros Kia Huntington Beach responded

Hi there, thanks for sharing your feedback with us here at Car Pros Kia Huntington Beach. We're so glad to hear that Enzo, Ali, and Jimmy provided exceptional service and helped you make the right choices. Going the extra mile, including home delivery, is what we strive for, and we're thrilled that it made a difference for you. Enjoy your new car, and we appreciate your trust in Car Pros!

January 25, 2025

Salesperson was overall good. I did my homework and explaing to him accordlingly about my knowledge More

by takcar1016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
n/a, Alfonso Mora
Feb 03, 2025 -

Car Pros Kia Huntington Beach responded

Hi there, thank you for this 4-star review of Car Pros Kia Huntington Beach! We're glad to hear that your salesperson provided a good experience! Thanks for choosing Car Pros, we hope you enjoy the road ahead.

January 25, 2025

Gustavo was great and no pressure from him. Excellent to work with and follow through. More

by takcar1016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Feb 03, 2025 -

Car Pros Kia Huntington Beach responded

Hello there, we greatly appreciate the 5-star review of Car Pros Kia Huntington Beach. We're happy that Gustavo provided a pressure-free, excellent experience and followed through to ensure everything went smoothly. We appreciate your feedback and hope you enjoy your new vehicle!

January 20, 2025

Just to give anybody who's looking for a car. Do not go to car pro kia Huntington Beach. They lie to get your business, and then once they get you in, they're not professional. I had to buy a car More

by tduff9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy,edward,ali,Jennifer, letty, Alfonso Mora
Feb 03, 2025 -

Car Pros Kia Huntington Beach responded

Hello, we are deeply disappointed to see your review of us here at Car Pros Kia Huntington Beach. We understand how important it is for the registration process to be handled correctly, and we regret any inconvenience this has caused you. We appreciate you bringing this to our attention and would like the opportunity to assist in finding a resolution. Please reach out to me directly at either 323-583-1901 or Jennifer.fix@carpros.com. Thank you, we’d love the opportunity to make this right. Jennifer Fix, Corporate Customer Relations Manager

Feb 03, 2025 -

tduff9 responded

Jennifer i gave you and everyone that could help me in that dealership the chance to fix the problem you guy created. Jennifer, you make it sound like you wanted to help or make it sound like the dealership wanted to help and that so not true this dealership is the worse one i have ever had to deal with. Just so you and everyone know that i still have not got my refund or the paperwork completed and it been almost 3 months.

January 12, 2025

My service advisor was helpful, competent and answered all of my questions about the recall on my Sorrento and my service needs. More

by tmackeyslp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Mora
Feb 03, 2025 -

Car Pros Kia Huntington Beach responded

Hello there, thank you for the 5-star review of Car Pros Kia Huntington Beach. We're glad to hear that your service advisor was helpful, competent, and took the time to answer all your questions about the recall. Let us know if you need anything in the future—safe driving!

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