Car Pros Kia Huntington Beach

I had my car serviced here on April 11th. Just days later, it overheated on the highway and had to be towed. Another Kia dealership diagnosed the issue: the coolant reservoir cap had been le Just days later, it overheated on the highway and had to be towed. Another Kia dealership diagnosed the issue: the coolant reservoir cap had been left off during my service—no other problems found. A completely preventable error. This cost me $750 in repairs and a rental car. Car Pros refused to reimburse anything. Mistakes happen—but refusing to take responsibility is unacceptable. I expected better from an authorized Kia service center. More

Very happy with my experience. When I arrived, they took my car right away, and the service was completed before the quoted time. When I arrived, they took my car right away, and the service was completed before the quoted time. More

Fantastic sales and finance process. Very efficient with timing for my request. Excellent overall experience. Very efficient with timing for my request. Excellent overall experience. More

I always get treated very well. Every time I am there all my needs are met. Every time I am there all my needs are met. More

Fast efficient service, took care of my care, sent me a video of the inspection! video of the inspection! More

The experience at this dealership was amazing. This my second time purchasing a vehicle with them. The sales rep Leo was very helpful and patience with explaining and answering all my questions. T This my second time purchasing a vehicle with them. The sales rep Leo was very helpful and patience with explaining and answering all my questions. The manager Pedro really provides an amazing experience. The Financial Manger made the signing of the contract easy and he was very informative. More

It was a great experience. Everyone was really nice and helpful. Thank you very much, Everyone was really nice and helpful. Thank you very much, More

During my recent visit, I noticed several areas where the customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When I booked my appointment, I also requested car detailing. I was told that I would be contacted in advance to have that added. That never happened. The customer service area only offers sofas; there are no countertops or electrical charging stations, which makes it inconvenient for customers who may need to work or charge their devices while waiting. Additionally, the coffee machine appeared to be poorly maintained and had not been cleaned in quite some time, which raises concerns about hygiene. The interaction with staff was also disappointing. The receptionist/cashier was not communicative, and the service technician provided no explanation of the completed work. When I asked the cashier for clarification about the 10% on the maintenance work, I was directed back to the technician rather than being offered assistance. With my lease ending in a year, these issues weigh heavily on my decision about whether to purchase my next EV from your dealership. Based on this experience, I am leaning toward exploring other options. More