Car Pros Kia Glendale

DON'T BUY ANY CAR FROM CARPROS! ☹ CARPROS violated the Cal. Veh. Code § 4456.1(b) and Veh. Code § 5753(c)(1). CARPROS also Perjured themselves in Court. I lost out on a $3,500 C ☹ CARPROS violated the Cal. Veh. Code § 4456.1(b) and Veh. Code § 5753(c)(1). CARPROS also Perjured themselves in Court. I lost out on a $3,500 Clean Vehicle Rebate, because no one at CARPROS provided me with the simple Purchase Agreement after multiple requests in writing, and over the phone. I paid a premium for the car, then after I made an agreement, I received responses from other dealerships that offered to sell me the exact vehicle for over $2,000 less than what I paid, but I honored my verbal agreement. I spoke with an attorney who highly recommended that I pursue CARPROS in Small Claims Court to recover my $3,500.00 loss, and that I file a complaint with the California Department of Consumer Affairs and the DMV, which I did. On 12/9/22 the CVRP reserved a $3,500.00 rebate for me, but then because no one from CARPROS provided me with the Purchase Agreement (I was calling and emailing the dealership every day), on 12-23-22 I was denied the rebate, and cannot reapply. More

I recently had an unfortunate experience with Kia of Glendale regarding warranty repairs, and I must say that their customer service has been extremely disappointing. Despite multiple attempts to seek a Glendale regarding warranty repairs, and I must say that their customer service has been extremely disappointing. Despite multiple attempts to seek assistance, I have not received any callbacks or resolution. The service staff informed me that only the service manager, Raymond, has the authority to determine if the repair is covered under warranty. However, despite my efforts to contact him, I have received no response. This has left me feeling frustrated and unheard as a customer. I have called the dealership four times with no result, and even reached out to Mohammed, the General Manager, but to no avail. It's disappointing to see such a lack of willingness to communicate and address customer concerns. As a loyal Kia customer, I expected better from Kia of Glendale. It is unacceptable that the service staff cannot look into warranty issues and that the service manager seems unresponsive. Prompt and reliable customer service should be a top priority for any reputable dealership. I urge Kia of Glendale to improve their communication processes, responsiveness, and customer service standards. Customers should not have to go through such hurdles to get a simple warranty repair addressed. It is my hope that Kia of Glendale takes the necessary steps to rectify this issue and provide better customer service in the future. More

My 70 year old father-in-law & I walked in to KIA after having secured offers for financing from several other banks & credit unions. His Forte lease buy-out was $10k. KBB valued his Forte at $22k Trade-In having secured offers for financing from several other banks & credit unions. His Forte lease buy-out was $10k. KBB valued his Forte at $22k Trade-In. Banks had quoted him interest rates of 2.9%. We were shopping around for the best deal, and I thought why not go to KIA since he had leased through KIA Financial previously. We were greeted in the car lot by a gentleman. We stated we wanted to see the financial department to buy-out a lease. We were sat down inside, information was taken. After about an hour, an offer was made that looked a bit fishy - They came in with a lower APR than everyone, but the payments were higher. We asked for an itemized breakdown of the payoff, interest charges, tax, etc. Half an hour later, the salesman showed us an itemized breakdown for the financing approval - They were tacking on a $1700 "Maintenance Fee". I asked what the maintenance fee was and he said it covers services like oil change, etc. $1700!? How many oil changes & tire rotations does a car need? We asked for the fee to be removed and that we weren't interested and stated we do all the work ourselves. They said they could not finance the car without it. So I thanked them for wasting our time, we got up & walked to our car. I don't know if it was them seeing my father-in-law & I climbing into a Range Rover, but both the salesman & the Service Manager walked up to us and told us to come back in and that we would work something out without the maintenance fee. So we obliged and said no more funny business! Once inside, we sat down and accepted the new terms (If we took a 6 year instead of a 5 year loan at the same interest, they wouldn't make the maintenance fee mandatory - stupid). At those point we had been at KIA for almost 2 hours. "Mr. Papadopolus" (Not my real name). Finally, I thought to myself, its the Finance guy and we can sign the paperwork and be on our way. A short balding Armenian kid with a Louis Fuitton belt & Fucci shoes greeted us and took us to his tiny little office. Casual introductions, he asked a question that really struck a cord and rubbed me the wrong way - "What do you plan to do with the car?". I responded, "None of your business". He was taken aback. "What's with the attitude?" he raised his voice. I said - "Excuse me? I've been here for 3 hours waiting to buy out a lease. This took 30 minutes with online banks & credit unions. I'm only here because you're giving my father in-law a good rate. If the paperwork is ready, we'd like to sign and be on our way." This comment really sent the little guy over the edge. "The paperwork isn't ready, I have to ask you questions" he said in his eastern accent. "I'm not interested in service, paint protection, wheel protection, GAP insurance, or any other gimmick - just give us the paperwork, we don't want to be here longer than we have to" I told him. "Then leave" said Mr. Macho Man. So we got up, told him to go F himself, and we walked out letting the manager know that his finance guy was very rude. The manager leaped from behind his desk and ran after us, so did the salesman, service manager & finally the finance guy. The manager pleaded to know what happened - but we were already gone. I am just writing a review on my experience accompanying my father-in-law (who does not speak English) to buy-out his lease. If you're under 50 and thinking of buying a KIA, just know you are worth more than that. Pay $100 more a month and get yourself a nice Lexus or BMW. People under 50 do not drive KIA's (even if the car has a name like EV6 or Stinger). KIA's are plastic cars made for old men collecting Social Security or Disability with 10 years behind other comparably priced cars. You're an idiot for buying an EV6 over a Model 3 or Polestar. You're a bigger loser for buying a Stinger vs a 3 Series or IS. More