Car Pros Kia Glendale
Glendale, CA
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DO NOT GO THERE! The engine on my 2016 Kia Sportage failed while on the highway with approx 80,000 miles. I had the vehicle towed to the Kia Dealership in Glendale The engine on my 2016 Kia Sportage failed while on the highway with approx 80,000 miles. I had the vehicle towed to the Kia Dealership in Glendale. It took nearly 4 weeks for the vehicle assessment to determine if the issue was still under warranty. Once it was determined to be under warranty, it took another week for the engine to be ordered and then another for the repairs to take place. I was without my vehicle for 6 weeks (mid-June through end of July). Nowhere during this time, was I ever made aware that a loaner vehicle could be made available to me through the dealership. Instead, I was told to keep my receipts for rental cars and I would receive reimbursement once the process was complete. Once the repairs were complete and I picked up my car, I asked the woman (Alia) who worked the check-out desk how to go about submitting my receipts and getting reimbursed for over $3000 in rental car expenses for the six weeks. She told me to email all the receipts to her and she would take care of it. I did this as requested. After two weeks of no response, I call to follow up. Alia is not available and will call me back. After two days I follow up again. I finally reach Alia and was told that Kia Corporate would need to handle the reimbursement and was given their number. I call Kia Corporate and speak to a claim manager, and was told that the dealership handles reimbursement, NOT corporate. I go back to the dealership to speak to someone directly. I speak to my original case manager, AJ. AJ tells me that he will look into it and that I should give him a call back in a week. A week later, I call AJ back to follow up and he gives me the number for Kia Corporate and tells me they need to handle it (the same number Alia had originally given me). I call Kia Corporate again and they AGAIN tell me that the reimbursement has to go the dealership. Frustrated, I put the Kia Corporate claim manager on a three-way call with AJ because I'm tired of getting the runaround. Only then does Kia Corporate give me information about how to submit receipts and documentation to get reimbursed. Then, I'm told that the process could take up to three months and there is no way to expedite. This is the end of August, a month AFTER the repairs had been completed. I go to Kia.com and try to submit my receipts and paperwork as I was told and get an error message. I call Kia Corporate AGAIN and was told that the reimbursement had to be handled by the dealership and that I needed to contact Raymond, the Warrant Admin. I go down to Kia and wait for Raymond (I should note that it was over 100-degrees that day and the service center does not have AC). I speak to Raymond and explain to him my situation and my extreme frustration. Raymond was great and was the first person to show real customer service skills during this entire process. Raymond asks me to get the Kia Corporate claim manager back on the line and he will speak to them. I call, but claim manager isn't available. I wait an hour and call again and finally get through and get different answers. This time, I'm told to follow the same link from Kia.com to submit my receipts, in addition to other documentation that was previously not mentioned was needed. They also say that "they will do their best to expedite payment". I go home and submit the paperwork and confirm the following day that everything was received and that no other information was needed from me. I call Kia Corporate back a month later (end of September) to follow-up and was told that my claim was still "in the queue" and they had "no idea when the matter would be addressed". A week later, I was sent an email regarding my claim and was asked to re-submit the paperwork I had already submitted over a month prior. A week later (now mid-October, 2.5 months after the repairs were completed), I finally received a response saying that they will only be reimbursing $1700 of my expenses because there is a $40/day max reim More
I recently had an outstanding experience purchasing a 2025 Kia Sorento X Pro in the beautiful Wolf Gray with a stunning brown interior from CarPros Kia Glendale, and I can't recommend them highly enough! 2025 Kia Sorento X Pro in the beautiful Wolf Gray with a stunning brown interior from CarPros Kia Glendale, and I can't recommend them highly enough! From the moment I stepped onto the lot, I was greeted with warmth and professionalism. Simon, my sales representative, was incredibly hard-working and patient throughout the entire process. He took the time to understand my needs and preferences, ensuring I felt comfortable every step of the way. His dedication to finding the perfect vehicle for me was truly commendable. Working alongside Simon was the manager, Joseph, who played a crucial role in making a deal that suited my budget and preferences. Joseph was not only knowledgeable but also very approachable, making it easy to discuss any concerns I had. Together, they made the negotiation process smooth and stress-free. I also want to give a special shout-out to Joe, the financial manager. His humility and understanding nature made a significant difference. Joe went above and beyond to ensure all my questions were answered and that I fully understood the financial aspects of my purchase. His efforts in finalizing everything for me did not go unnoticed, and I genuinely appreciate the extra mile he went to help me. Overall, my experience at CarPros Kia Glendale was fantastic, thanks to the hard work and dedication of Simon, Joseph, and Joe. If you're in the market for a car, I highly recommend visiting them! More
Hi everyone I have experience this dealership car pros Glendale Kia I buy 7 months I go used car no gap insurance sell man he add extra warranty $3000 just for Commission already hundred thousand mile Com Glendale Kia I buy 7 months I go used car no gap insurance sell man he add extra warranty $3000 just for Commission already hundred thousand mile Company warranty why add extra warranty after 5 months a go no cancel my warranty why why I buy car 7 months is go $18000 my payoff right now $ 28,000 why why More
Awful experience, will never do business with this dealership again. I wish I'd have read some of the reviews before buying from this dealership. The ones about horrific customer service are absolutel dealership again. I wish I'd have read some of the reviews before buying from this dealership. The ones about horrific customer service are absolutely accurate! My story, (and apologies for the length, I never usually write reviews but this experience was so bad I felt that I needed to) I leased a new car there last week. Picked it up at night. Drove it home and parked it in my driveway. The next day, in daylight, I noticed a small chip/dent on the front corner of the car. Looks like a "door ding", likely caused by being parked next to other cars on their lot.. someone possibly opened a door on another vehicle and hit the front corner of "my" car. I immediately called and notified the salesperson who sold me the car. He asked me to send him pictures, which I did immediately. He said he would talk to his Manager and get back to me asap regarding next steps for them to repair it. I didn't hear back from him. I called him again and he said he would talk to their service/repair guy and get back to me. He calls me a day later and said the service/repair guy is available on Tuesday and Thursday, what day would I like to bring the car in. I said Tuesday. He said "ok, let me see if the repair guy is available then and get back to you". Didn't he just tell me he was available on Tuesday and Thursday?? Anyway, another day passes.. no call back. I text him for status. He calls me back and says based on the pictures, their repair guy is not sure he can fix it, it might have to be sent to the body shop because the "entire door might need to be replaced". He also tells me the repair guy is out until Thursday so I won't get an update until at least then. Back to the "door". I remind him that there is nothing wrong with the door, the dent is near the front of the car, not on the door. I remind him to look at the pictures again. He tells me that he and his Manager will both be off for the next two days, but that he spoke with his Manager who said he will call me tomorrow to discuss. No call from the Manager for the next two days. Today (now almost a full week since I first reported the issue) I call and text my salesperson, no response. I call into the dealership to try and reach the Sales Manager, they put me on hold 4 times, for over 5 minutes each time, and then it disconnects me each time. Anyway, to cap all this off.. the Sales Manager finally picks up the phone. No apology for not calling me the previous two days, or for all of my difficulties in reaching him, etc. Instead, he tells me "you should have stayed on hold, it's your fault because you kept hanging up".He also tells me he told my salesperson two days ago to tell me that he wasn't going to call me until he was back in the office on Thursday.. now they're blaming each other. He then talks to me like he doesn't know who I am ("what can i help you with"). I remind him, he then says yes, I know, there's nothing we can do for you regarding a repair. He tells me that on the night I picked up the car, the person who washed the car right before they gave it to me, does a thorough checklist, apparently as their washing the car, at night, and that person didn't note any type of ding/dent, so as far as they're concerned the dent is my fault, they have no obligation to fix it. I said, are you serious, you're literally not going to help me get this fixed/resolved in any way?I'm a first time customer, this is my first experience with you and you're not going to do anything for me? He responded, yes, that's what i'm telling you. I said that's awful, I will never buy another vehicle from your dealership again, and I will let my friends/family know of this awful experience as well. His response to me.. "ok brother" (a phrase he used several times). I guess that sums up this awful dealerships whole philosophy toward customer service. More
Stay far away from this sleazy car dealership! ! First Pedro lies to me about their warranty and continues to lie when I ask to see it in writing telling me it's coming then shows me the real warra ! First Pedro lies to me about their warranty and continues to lie when I ask to see it in writing telling me it's coming then shows me the real warranty when I'm at the end of completing my paperwork. Then they send me off in a dirty car with an empty tank. They tell me to come back in 5 days to get it detailed. When they call me to pick it up the car is still dirty!! I wait another hour for them to clean it and they return it now with the exterior washed and the interior still dirty!! I have to spend hours going back and forth with them to get them to agree to reimburse me for my own detailing ( which I have yet to receive). I have a ruined headrest that didn't get cleaned by detailing like they assured and they refuse to replace it. I reach out to Muhammad the GM who has his minion call me back and assure me they will reimburse my detailing and look into to replacing my headrest. Then ghosts me when I text and call to follow up!! Also, they straight up lied on the car fax report stating they had the car detailed when they first got it. It also said it was serviced and safety checked. I asked for proof of this because I know the detailing was a blatant lie. Of course after that they ghosted me. I'm reporting them to the BBB. They shouldn't be allowed to do business, they are all liars and cheats. More
This dealership has the worst customer service ever. KIA Glendale isn’t the only dealership that I’ve worked with but by far they have the worst customer care service. They have “rules” that half of the KIA Glendale isn’t the only dealership that I’ve worked with but by far they have the worst customer care service. They have “rules” that half of the workers and managers are aware. I’ve tried to sale my car on my military leave and while my schedule was so tight they killed my days by going back and forth. One person says because car had an accident service department should take a look come back on another day, another day I went there they are telling my sales department manager should take a look, and while I’m telling them they told me yesterday that service department should check the car they said no we don’t have that policy. Tony Avedisian manager of used cars sales department, is a very rude person. For 2 days he didn’t bother himself with coming and talking to us at all. And today when I called to talk to used car sales department manager he hung up the phone on me. And when I came to dealership he didn’t come and talk and sent someone to tell me I’m mistaken and he didn’t hang up. The whole time he didn’t bother himself to talk to me as a person at all and he was keep sending others and when I asked for him he walked to my table and said what do you want ma’am without even saying hi. He exactly said what do you want ma’am. And after I asked for his name he said KIA doesn’t have such a customer service department to complain about our service to. While I’m stressed and lost all my days to this dealership they found out my situation so funny that they were laughing together. I called the customer service, KIA actually do have a customer service department and I complained, but my time won’t come back. KIA Glendale, specially Tony thank you for making my end of the year so special!!!!! More
Since I wrote the below review, Service Manager Ray and service guy Rod jumped in and accelerated the process and I picked up my car yesterday. They were very responsive and kept me updated daily. Happy to service guy Rod jumped in and accelerated the process and I picked up my car yesterday. They were very responsive and kept me updated daily. Happy to have my car back. General Manager Mohammed also got involved in getting the issue resolved. Thanks guys. Leased a new 2024 EV6 on Oct 31. Loved it. My sales guy Brayden was amazing. Took the car home. Over the next 3.5 weeks, full 100% charge went from 310 miles down to 220 miles. Took the car in to find out what's happening on Dec 1. Today is the 17th, and they still have no idea what is wrong with it. So far, I have gotten one voicemail from service telling me Kia asked them to charge it, they did, and it's 220 miles, and now they're waiting for Kia to tell them what to do next. That was a week ago. I'm stuck driving a rental car while paying for my new car payments, with no end in sight. Do I want to drive a car that went into a shop a month after I got it? Should I get a new one? Do I want another Kia??? So, Zero for customer service for Service Department. Can't comment much on the car, as I have barely driven it. More
Car Pros Kia Glendale actions are Despicable! I have been going Car Pros Kia for service to my #KiaSorento for over eight years and are refusing to replace my engine after they failed to put oil I have been going Car Pros Kia for service to my #KiaSorento for over eight years and are refusing to replace my engine after they failed to put oil in my car on a suggested alternator and battery replacement and requested oil change. #ShameOnYou #CarProsKiaGlendale. More