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Car Pros Honda El Monte

El Monte, CA

2.0
220 Reviews

3464 North Peck Road

El Monte, CA

91731

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Showing 220 reviews

June 28, 2023

Outstanding customer service! !! Shout out to the parts department for taking care of me. Thank you Bretz and Blaise!!! I appreciate you greatly for making me feel valuable as a cu More

by kevin.grassman34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bretz and Blaise Garcia
Jun 29, 2023 -

Car Pros Honda El Monte responded

Hello, thank you very much for the 5 star review of Car Pros Honda El Monte. We love to hear that Bretz & Blaise could take great care of you during this visit! Thanks for stopping by here, we hope to see you again sometime soon!

June 21, 2023

Don't go to this dealer for service! !!! My mom took her 2020 Civic with only 5000 miles and the service rep told her to change brake fluid and oil change for the second time. The brake a More

by bc4488
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gordon Mui
Jun 22, 2023 -

Car Pros Honda El Monte responded

Hello, we're disappointed to read your review of us here at Car Pros Honda El Monte. We're sorry you feel this way about us, but our service technicians are thoroughly trained to spot these kind of issues, and it is our recommendation to the customer to get this taken care of. Please feel free to reach out to our Service Manager Efrain so he could explain this further for you. Thank you, we hope to hear from you soon! Efrain | efrainp@carpros.com

April 28, 2023

They are scammers, they ripped me off with thousands of dolars and everything remains the same, tired of calling these people, they do not care about answering my calls after leaving so many messages with More

by consueloessis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service person called Robert
May 01, 2023 -

Car Pros Honda El Monte responded

Consuelo, we're very disappointed to read your review of us here at Car Pros Honda El Monte. It is very concerning to hear these comments, and that you feel this way about us. We would like to speak with you further about this, so we can learn more and do everything we can to help you out. Please reach out to our General Manager Alex about this, and he will be with you as soon as possible. Thank you. Alex | Pacheco@carpros.com

May 01, 2023 -

consueloessis responded

Thank you very much for responding to me. Actually I want to go to try to solve my problem because I do feel ripped off. It was 4000$ and I have the same problem that I had before I put my car in. But my nephew has my car at this time, I lent him my car because his car broke and and he has to go to work. But I would like to go and talk to you as soon as possible, I will have my car back back wednesday. Any time after wed will be okay. The main problem is the steer wheel, i cannot drive it because it is too hard and many other issues. Let me know when I can talk to you. I m happy that you said you will try to do something for me. Consuelo Essis consueloessis@yahoo.com 626 841 0510 I did go to this dealer after their respond to my review and I am happy to report that they did take care of my problem totally and I do feel happy and satisfy now. Thank you Honda El Monte (specially Arvin) for yor care and prompt response.

May 19, 2023 -

consueloessis responded

I am happy to report that they did take care of my problem. Thank you Honda El Monte and specially Arvin for your care and prompt solution to my problem.

April 27, 2023

oil change is most expensive than other dealer, I did oil change there many time, they charged around $60 each time before, this price are almost same than other dealer but this time suddenly raise too high! More

by dailoshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arvin Javadvarnians
April 02, 2023

The best Honda dealer in the surrounding area in actually trying to help the customer get what they're looking for and trying to make that happen. Danny Lindoro was the salesperson helping me the whole way More

by hybridsport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Lindoro
Apr 03, 2023 -

Car Pros Honda El Monte responded

Hi there, we appreciate the 4 star review of us here at Car Pros Honda El Monte! We're happy to hear that Danny could assist you with making this purchase. Thanks for choosing Car Pros, we hope you enjoy!

October 29, 2022

Bought a used certified 2017 Honda civic within the first 2 weeks, the car's battery started smoking and having a sulfur odor, took it to the dealer and they replaced the battery for free, great, 2 weeks pas More

by etorres52
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manager
Oct 31, 2022 -

Car Pros Honda El Monte responded

Hello, we're disappointed to read your recent review with us at Car Pros Honda El Monte. We're so sorry to hear about the issues you continue to have with your vehicle. Could you please reach out to our service manager Efrain about this? He looks forward to hearing from you so we can do all we can to help! Efrain | Efrainp@carpros.com

April 04, 2022

Had a ridiculous offer here. As close to MSRP as I’ve ever gotten in this ridiculous Market. The sales associate who helped me was Edith. She was very polite, and respectful. More

by Pinkman313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edith Tovar.
Apr 18, 2022 -

Car Pros Honda El Monte responded

Hello, thank you for sharing your recent five-star experience with us here at Car Pros Honda El Monte. We're so glad to read that Edith was polite, and respectful, providing you with a top-notch customer service experience! Thank you so much for choosing to work with our team and we look forward to working with you in the future!

February 26, 2022

First time buyer here, and I'm a college student with new credit. The dealers make it happen for me. I bought my very first brand new Honda civic 2022 with very low interest. The finance person Rommel, Rego( More

by MichaelFungfm2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rommel, Rego
Mar 11, 2022 -

Car Pros Honda El Monte responded

Hello, thank you for sharing your recent five start experience with us here at Car Pros Honda El Monte. We're so glad to read that Romel was able to get you a great deal on your new 2022 civic! Thanks for stopping by and we look forward to working with you in the future.

February 01, 2022

Stay away from this Scam place. They offer you a reasonable price on the phone to trick you into their store and don't give an fxxk about their promise. I talked to Adrian at 6:30 pm about an Acc More

by kaisha
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arvin Javadvarnians
August 16, 2021

Jose, car salesperson was very polite and professional. I was treated with respect. I would recommend to others family members. More

by Greyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose , Alex Pacheco, Arvin Javadvarnians , Edgar Villanueva
Aug 25, 2021 -

Car Pros Honda El Monte responded

Hello, thank you for sharing your recent 5 star experience with us here at Car Pros Honda El Monte. We are so glad that Jose and our team were able to share with you the high level of customer service that we are so proud to share with all of our customers. We thank you for choosing Car Pros and look forward to working with you soon!

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