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Car Pros Honda El Monte
El Monte, CA
220 Reviews
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Showing 220 reviews
April 09, 2012
I was on my way to a different Honda Dealership and didn't know about Nelson Honda. I had an existing offer in my hand to prove and rather than driving further I checked out Honda Nelson to see if they didn't know about Nelson Honda. I had an existing offer in my hand to prove and rather than driving further I checked out Honda Nelson to see if they could match the price. I came in for a new Accord but ended up leaving with a new CRV simply because of the bigger trunk space. I used to work for a major Bank and know how important it is to exceed someone's expectations! The only downside was that I literally walked by a sales man without being acknowledged, which was his loss because Manuel stood at the greeting desk and took advantage of it. I consider myself the perfect "walk in". I knew my numbers, my credit score and my interest rate before hand and all it literally was, it only took a drive around the block with the CRV, signed and left. This is a general statement with Dealerships: unlike in banking, salespeople in the car industry should - that is my opinion - learn how to LISTEN and REFLECT , learn from the little hints a customer gives you and not talk about the weather etc......just a hint how to become the best salesperson. Let me know if you have a job opening for a coach at your dealership. More
by tsajinovic
Employees Worked With
Manuel Anguiano
April 04, 2012
I gave the rating five all a round because the service was good an the hospitality was warm an welcoming and would suggest to any person whos buying a car go there. was good an the hospitality was warm an welcoming and would suggest to any person whos buying a car go there. More
by slip29
Employees Worked With
Antonio Tony teposte
March 30, 2012
Me and my husband went to Nelson Honda. We had a pleasant experience there. Our salesman, Manuel Anguiano was professional and his humor made it a fun experience. We were shopping for a family car pleasant experience there. Our salesman, Manuel Anguiano was professional and his humor made it a fun experience. We were shopping for a family car without ending up with a van. We got a chance to test drive the Pilot and CRV. Manuel gave us the pros and cons between the two, answered all our questions regarding the SUVs and listened to what we wanted in our next family SUV. The dealership was super clean and the people there were polite and courteous. I really recommend this dealership, very professional, Manuel was the best. No sense of buying pressure and more interested your behind a car you really like and not just a quick sale. More
by melissacruz_29
Employees Worked With
Manuel Anguiano
March 29, 2012
I RATE THIS DEALER ALL 5 BECAUSE I HAD VERY GOOD PURCHASE EXPERIENCE WHEN I BOUGHT 2012 CRV OVER THERE. ACTUALLY THIS WAS MY FRIEND REFER ME TO THIS DEALER. SALESPERSON JERRY WANG HELP ME A LOT TO GET THIS D EXPERIENCE WHEN I BOUGHT 2012 CRV OVER THERE. ACTUALLY THIS WAS MY FRIEND REFER ME TO THIS DEALER. SALESPERSON JERRY WANG HELP ME A LOT TO GET THIS DEAL DONE. SO I GIVE ALL 'GREAT’ TO THIS DEALERSHIP. More
by rebober
Employees Worked With
JERRY WANG
March 28, 2012
I went in just to look for a used car because I had had my nissan sentra for about 5 years and thought it was time for a new car. I did not plan on buying a car the same day I just wanted to look around a my nissan sentra for about 5 years and thought it was time for a new car. I did not plan on buying a car the same day I just wanted to look around and see the different options for myself. Rafael was very nice and helpful and showed me some of the new cars. He showed me a 2012 honda civic fully loaded with navigation system, bluetooth, xm radio & a sunroof. I didn't think I could afford a new car especially one that was fully loaded. I brought in my old car and was offered 3,000 trade-in value and that helped out so much. I went into the dealer thinking I would be just be looking around and if I did buy a new car it would be new to me but used. Rafael really helped me with the choice and with working out a good deal for me to be able to afford a brand new car. I am very happy with my purchase because I know that this is a very reliable car and everything I wanted in a car I have. I really wanted a charcol grey color and not only did I get the color car I wanted but I also got a navigation system, sunroof, bluetooth, xm radio, and the best thing in the gas mileage! Not only does it have great gas milage but it also has a econ button and it makes the gas milage even better. Thank you for making the experience so easy and fairly quick. The first time I bought a car I was there for about 8 hours, and today it took about 3 hours. I also felt like I didn't have to sign as many papers as I did with my first car which is great, haha. I would tell anyone and everyone I know to go to nelson honda and buy their car there. In fact I found out that my mom bought her car there before when it was spirit honda. Thanks again!! More
by apeterson87
Employees Worked With
Rafael F. Gonzalez
March 27, 2012
I found your employs were very professional and easy to talk to and was very pleased with all around service. This is my 5 Honda from Hond dealers and hope to hae more in the future. talk to and was very pleased with all around service. This is my 5 Honda from Hond dealers and hope to hae more in the future. More
by dstellman
Employees Worked With
Jessica, Keven, Ray, Edwin
March 26, 2012
WORST DECISION EVER !! I reffered my mother and father to Nelson Honda on 03/25/2012 to purchase a new vehicle and ohh boy!! that was the worst decision ever in my life and I've been a customer of theirs for Nelson Honda on 03/25/2012 to purchase a new vehicle and ohh boy!! that was the worst decision ever in my life and I've been a customer of theirs for almost 8 years now before they change their name to Nelson Honda, but apparently the new ownership sucks as much as the stuff. Unfortunatly Honda Fiancial did not approved my parents for a new Honda but I convenced them to buy an used vehicle from the same dealer since they're vehicles are all certified, they were approved for a 2004 Ford Explorer they got all the paperwork needed to get the vehicle out of the dealer the same day 03/25/2012. They went home with the vehicle. Today 03/26/2012 they received a call from the Nelson Honda asking my parents to go back to the dealer to sign some of the paperwork that was forgotten in order for the car to be on the road, my parents live in Sacramento Ca. and they were half way to their home when they got the call from the dealer, they went back to the Nelson Honda In el Monte Ca, and once they got there they were told they needed the down payment CASH and they needed to pay the full amount of $2,500.00 in CASH to be able to take the vehicle home. The deal was to pay $1,500.00 the day of the sale and the other $1,000.00 would be deposited by Nelson 2 weeks from the day they bought the car, that's what we agreed to and once my parents went back to the dealer they were treated like crap they parked the shuttle van they use to take customers around right behind the vehicle they bought a day before so they wouldnt try to drive it off the lot, they were asking for all the money CASH up front after we wasted our time and paid them with checks.. TO ALL OF YOU GUYS DONT GO TO NELSON I HAD ANOTHER ISSUE WITH ONE OF THE FINANCIAL MANAGERS BEFORE I JUST SPOKE TO THE MANAGER IN REGARDS TO THIS, BUT IF THIS HAPPENS TO ME WHEN I'VE BEEN A CUSTOMER FOR A LONG TIME WHAT KINDA TREATMENT CAN YOU EXPECT FROM THEM IF YOU ARE NEW. The issue never was that the deal didnt go thru but they brought them back with lies and misstreated my parents by parking the shuttle van behind their vehicle not to be driven off the dealer when my parents are older folks and had 3 little kids with them at the time they took the car back to the dealer....that's not how you do bussiness at least not with customers they had for many years WORST DEALER AND WORST SERVICE, GO!! SOMEWEHRE ELSE FOR ALMOST 8 YEARS I HAD BOUGTH CARS FROM THEM AS WELL AS OTHER FAMILY MEMBERS AND FRIENDS I USED TO REFERRED TO NELSON WITHOUT EXPECTINGA ANY KIND OF PAYMENT BUT GOOD SERVICE..... More
by aranadoian
Employees Worked With
Anthony (no problem with the sales guy)
March 25, 2012
Both Edwin and Antonio were friendly and extremely helpful. They made sure I got the best price on the exact car I wanted ! I will definately be recommending Nelson Honda to all my friends and family helpful. They made sure I got the best price on the exact car I wanted ! I will definately be recommending Nelson Honda to all my friends and family thanks to Edwin and Antonio ! More
by Egonz2011
Employees Worked With
Edwin Gonzales and Antonio Teposte
March 24, 2012
My parents were looking into buying a Honda CR-V after having seen it in a mailing. I refered them to my good friend Tony. From the get go he was very polite and pleasant and my parents walked away impres having seen it in a mailing. I refered them to my good friend Tony. From the get go he was very polite and pleasant and my parents walked away impressed by his courteousness and professionalism. He gave them a great start and after weighing their options, they agreed to buy. Although Tony tried to get them in a nice gray metallic CR-V, my father didn't cave as he wanted the red pearl. Although it was not in stock in time, Tony's constant follow-up made the wait that much easier. Great people, great service, great experience. More
by AMenesesjr
Employees Worked With
Tony Teposte
