Car Lux Inc

Bad experience going to carluxe. After purchasing a 2021 tesla with Tyre damage, sales person was going to fix my Tyre after talking to the sales manager. Still no reply and After purchasing a 2021 tesla with Tyre damage, sales person was going to fix my Tyre after talking to the sales manager. Still no reply and doesn't seem like my Tyre will be fixed or replaced either. The dealer should check something basic as a Tyre before selling the car and causing issues to buyer. Be careful before going to carluxe. Bad customer service. More

When I decided to purchase my first car, I had the pleasure of working with Mario, who proved to be absolutely phenomenal. He took the time to thoroughly explain the specifications of the car, ensurin pleasure of working with Mario, who proved to be absolutely phenomenal. He took the time to thoroughly explain the specifications of the car, ensuring that I had a good understanding of its key features. Additionally, Pete in finance was extremely helpful and made the financial aspect of the purchase a smooth process. The entire team contributed to making my overall experience as seamless and enjoyable as possible. More

Mario really took good care of us when we were there and throughout the whole process. I highly recommend asking for him if you are looking for a new car. The dealership is big and had a great selection of throughout the whole process. I highly recommend asking for him if you are looking for a new car. The dealership is big and had a great selection of vehicles. Albert in the finance department was very detailed and informative and we are very happy with our purchase. More

I got my new car from here, and I am pleased with my overall experience. From the Manager to the sales Executives, they were all very welcoming and genuinely helpful. I will definitely recommend this overall experience. From the Manager to the sales Executives, they were all very welcoming and genuinely helpful. I will definitely recommend this dealership! More

We had a great experience working with Pete to get everything done for our Nissan Altima. He was very helpful, knowledgeable, and answered all emails very quickly. CAR LUX offers great pricing and ama everything done for our Nissan Altima. He was very helpful, knowledgeable, and answered all emails very quickly. CAR LUX offers great pricing and amazing customer service. Albert is very patient with all our questions and is able to clarify everything for us. More

I finally filed a complait with the California DMV investigations unit. This dealership CARLUXLAX regularly displays pricing as a bait, then switches to a different price uusally $3,500-4,000 or highe investigations unit. This dealership CARLUXLAX regularly displays pricing as a bait, then switches to a different price uusally $3,500-4,000 or higher than the advertised price. This is an illegal practice. If you are looking to buy a car, just know that they will add $4000 to the price. The price advertised is not the actual price. More

Made an appointment, had to wait 20 minutes for a salesman. Finally, drove the car, liked it and asked the sales rep to run the final numbers. After 20 minutes, the sales rep came back, with an added salesman. Finally, drove the car, liked it and asked the sales rep to run the final numbers. After 20 minutes, the sales rep came back, with an added surcharge of $2,000 for a theft detection system. I was not interested and was told that they would not sell the car without it. This should be disclosed on their website and all listings. Borderline fraud. More

Found a 2009 Honda Element online and wanted more information. Went back and forth with no real answers provided. Flew down to LA to look a the car and told them when I would be there, which they c information. Went back and forth with no real answers provided. Flew down to LA to look a the car and told them when I would be there, which they confirmed. No one was available to help me and the car was not there. Waited 35 minutes and then had to be driven 7 minutes way to see the car which was boxed in by other cars and not available for test drive. Car was not in described condition and would not start without a jump. Car had obviously been in an accident that was not reported on carfax and was poorly repaired. Battery was installed in 2018. Tires were mismatched, driver side window didn't roll up and the glove box had been broken into. Overall condition of the car was a 5/10 with only 78,000 on a 2009 and they were asking $14,500. Worst used car experience I've ever had. I would avoid this place at all cost. More

Sick to my stomach. I've flown to places to buy cars before. I generally know how to do it right. First, the carfax looked great. Service history on the car looked quest I've flown to places to buy cars before. I generally know how to do it right. First, the carfax looked great. Service history on the car looked questionable (long periods in between service with little miles driven) but not unheard of in Los Angeles either. The last car I bought was a no-mile, time-capsule gem from Los Angeles. Negotiated a top dollar price of $62k (based upon supposed mileage and condition), got checks and took a one way 530am flight to LA to get the car. Before flying down, I talked with these guys multiple times to confirm the condition of the supposed "like new" 5800 mile car. Due to available flights, I had to sit in a coffee shop for 2 hours to wait for them to open. Unable to see in the pictures provided, I get there only to find: hood and front bumper don't line up, undisclosed damage/scratches, definitely looks like it some crash repair, misaligned fender liners, dislodged rear exhaust diffuser/valence. Tires clearly worn past 5800 miles. That was enough for me. Car was filthy dirty on top of it. It literally took me less than 60 seconds to see all these issues and start hailing an uber to get the heck out of there. Not only did they waste my day, but this cost me $400 in flights/uber rides and crushed the idea of driving home in a nice, like-new used dream car. What a shady, dishonest and unprofessional stealership. I had plenty of time to think about the experience, sitting in the airport, waiting for my flight home. Disgusted. What a disappointment. By looking at this dealer online, I should have known better. Thanks for nothing Car Lux! More

Genuinely awful service. Car Lux added 5k to the asking price. Lied to me about not accepting a loan. Never going back. Car Lux added 5k to the asking price. Lied to me about not accepting a loan. Never going back. More