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Car Factory Outlet Miami

Miami, FL

4.4
775 Reviews

709 NW 42nd Ave

Miami, FL

33126

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775 Reviews of Car Factory Outlet Miami

February 06, 2021

I work for a local Ford dealer so I have a professional relationship with these guys. From upper management on down, all our transactions have been smooth. I trust them to do what they say. More

by JonazanB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reibert Diaz
Feb 16, 2021 -

Car Factory Outlet Miami responded

Thank you. We are very pleased the team was able to provide you with a 5-star experience!

January 23, 2021

En el mes de Noviembre del 2020, cometimos el Gran Error de comprar un Suv en este dealer, despues de aumentar el monto 2 veces llevando a mas de 15, 000 mil dorales por arriba del precio, estos carros no t More

by jose.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Garcia
Jan 27, 2021 -

Car Factory Outlet Miami responded

Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager

January 18, 2021

Absolute Scam.Don't fall for the "low prices" ..t... Absolute Scam. Don't fall for the "low prices" ..t... they don't exist. Several Thousand dollars in extra fees. They won't even discuss the fees b More

by George1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown Generic Call center lady was her name
Jan 23, 2021 -

Car Factory Outlet Miami responded

Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager

December 23, 2020

BUYER BEWARE ! This dealership posts car online that are BUYER BEWARE ! This dealership posts car online that are NOT available. On two separate occasions,I called in advance and was told the car was avail More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Garcia
Jan 01, 2021 -

Car Factory Outlet Miami responded

Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager

Jan 23, 2021 -

Car Factory Outlet Miami responded

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December 22, 2020

Never answer the phone. Refuse to call back or email back. Try to give deposit for vehicle, but they will not take a deposit. Will not allow you to pay for vehicle over the phone. Bait and switch sca More

by Ccleme5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon ., Carlos Zubata, Steven Garcia, Ray Fernandez, Yosniel Ventura, Jose Garcia, Reibert Diaz, Jessica Garcia, Eloy Garcia, Nick Mendizibal
Jan 01, 2021 -

Car Factory Outlet Miami responded

Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager

Jan 01, 2021 -

Ccleme5 responded

Obviously your response is a lie. You are still advertising the truck I offered to wire the money for a week ago. If customer service is a priority then how about someone sell me the truck I tried to buy last week. I offered you your asking price.

December 03, 2020

Bait and switch, obvious scam, search for people saying the same thing. I called at 4 pm to confirm a car was in, I got there, wasn’t in, claim it’s an “internet company and not their fault” foh, they’ More

by Drewjwats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Zubata, Steven Garcia, Ray Fernandez, Yosniel Ventura, Jose Garcia, Reibert Diaz
Dec 15, 2020 -

Car Factory Outlet Miami responded

Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager

Dec 16, 2020 -

Drewjwats responded

You can see that customer service is not your priority, this is an automated response that does not address anything i posted. you post cars that dont exist on your website to get people to come in. youre a complete scam. this response not addressing anything i said further proves it how scammy you are. You dont even post your name on here. Anyone with comprehension skills realize this. Now kindly F off.

November 24, 2020

This person has no sense of approaching customers. He'll behave like he owns you, with all his partially working cars. After giving discounts, he'll adjust all the fees in dealership add on's. Once you pay More

by Dhara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yosniel Ventura
Dec 15, 2020 -

Car Factory Outlet Miami responded

Thank you so much for your review. We appreciate your feedback and sorry to hear you don't feel like you got a 5 star experience you deserve. We have been in business for 26 years and customer service has always been our priority. We'd like to make sure that all our customers leaving fully satisfied. Please do not hesitate to contact us at your convenience. Respectfully, Customer Service Manager

Dec 15, 2020 -

Dhara responded

When I contact you, my calls go on hold forever. Can you do anything to improve your service instead of simply having an auto message as a response?

September 28, 2020

Completely horrible. Never have any vehicle on website. Too many concerns to list. Did not receive any information back but keep getting emails to go through the same dead end process. I stated that I had More

by dixonmay11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Zubata, Steven Garcia, Ray Fernandez, Yosniel Ventura, Jose Garcia, Reibert Diaz
August 22, 2020

Absolute fraud. When I said I was interested in buying at their full listed price. They said that there is a fine print. THE LISTED PRICE IS 80% OF THE ACTUAL COST TO PURCHASE. Meaning, they advertise for More

by Potential buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reibert Diaz
August 19, 2020

Don't trust this car dealer, their prices on the website is not true, they don't have the cars as priced on their website, I called twice for a car to make sure it is available and less than half an hour wh More

by mehrdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Garcia
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