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Car Connections Auto Select

Newport, RI

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1,044 Reviews

166 JT Connell Hwy

Newport, RI

02840

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Showing 1,044 reviews

March 11, 2021

Peter was great to work with. He was able to easily answer all of my questions and concerns. No “salesman” tactics or games, just straight forward and honest. More

by Rollinsonbrosbuilders
Recommend Dealer
Yes
Employees Worked With
Peter Kelly
Mar 11, 2021 -

Car Connections Auto Select responded

Thank you so much for your wonderful review! We are thrilled that Peter had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Barry Automotive Group! Take the drive - You're worth it Eric Botelho - Sales Manager

March 08, 2021

Had a good experience buying my car at Barry’s automotive. Peter was very easy to work with and helped me get an affordable price. More

by Frank L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Kelly
Mar 08, 2021 -

Car Connections Auto Select responded

Frank, Here at Barry Automotive Group, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Peter, and it was a pleasure having you at the dealership. We appreciate your review! Take the drive - You're worth it Eric Botelho - Sales Manager

March 08, 2021

Excellent service, really worked to get the car buying under way. Very happy with my purchase. I feel confident I will come back for any of my automotive needs. More

by Buckrogez87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Kilty
Mar 08, 2021 -

Car Connections Auto Select responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Take the drive - You're worth it Eric Botelho - Sales Manager

March 03, 2021

Scotty was very helpful and friendly with buying my new car. He let me know what was happening during every step of the way. Thanks so much! More

by bishgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Pimentel
Mar 03, 2021 -

Car Connections Auto Select responded

It's fantastic to hear that Scotty and our sales team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Barry Automotive Group! Take the drive - You're worth it Eric Botelho - Sales Manager

March 03, 2021

Peter Kelly, the salesman was great. Honest, upfront, and non pressuring. The vehicle was well described online and was accurate. Online pricing was confusing vs inperson. More

by Jesse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Kelly
Mar 03, 2021 -

Car Connections Auto Select responded

Jesse, It's great to hear that Peter were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Barry Automotive Group! Take the drive - You're worth it Eric Botelho - Sales Manager

March 03, 2021

So started the process on buying a vehicle and was told that if I couldn’t qualify through traditional financing then with the amount I was putting down would qualify for the buy here pay here option. Afte More

by alexthughes2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Kilty
Mar 04, 2021 -

Car Connections Auto Select responded

Afternoon Alex, I'm very sorry to hear that you feel as though your experience with our Finance Department was disappointing. I assure you we never instructed your sales person to not return your calls but this is absolutely no excuse for poor communication on behalf of your sales consultant and for that I truly am sorry. I have reviewed your file with our sales management team and unfortunately even though we do indeed work diligently to approve every customer that comes into our dealership there are some unfortunate circumstances where we are simply unable to meet this goal. Your situation had nothing to do with down payment but more about your income and residential situation. The traditional lenders we use and Our Buy Here Pay Here program do indeed require that you are employed and are able to prove your residency, both from my understanding you were unable to provide or prove. We understand that things are very difficult right now in the world and we empathize with that but unfortunately the lenders we use, again including our BHPH program, do have specific requirements. Alex, I'm incredibly sorry we were unable to approve you for an auto loan but I assure you we truly did try. If anything changes with your current situation please do not hesitate to contact us as we would love to assist you. Sincerest regards, Lucas Barry

Mar 05, 2021 -

alexthughes2 responded

So basically you are telling your salesperson lied to me. And as far as employment we said from the get go that we were on unemployment till at least September. And also that we are staying at an extended stay hotel. We were honest from the start and told Joe all of this. So I know understand how you do business. Won’t be coming back and getting the word to all my friends that are looking for a car and there a quite a few.

Mar 05, 2021 -

Car Connections Auto Select responded

Hi Alex, By no means am I telling you that you were lied to, however it is possible that over the 3 weeks we continued to try to approve you for a vehicle unsuccessfully that you and your sales consultant had a miscommunication about when you were supposed to speak. We over communicate with our customers to ensure what you inferring happened doesn't happen. However, it's possible that he missed a call back that he was supposed to make and again I am truly sorry for that. I am trying of course not to discuss your personal financial situation publicly, but on your initial application you said you were an Uber driver which does indeed qualify for financing. However after further discussions you admitted you were unemployed. This is understandable as times are extremely difficult right now, however this unfortunately does mean you would not qualify for financing. We wish you the best Alex, if you would like to discuss it further I would be more than happy to review your file again. Please let me know, Thank you! Lucas Barry

March 02, 2021

Jim Sidman was an amazing sales person. I would recommend seeing him if you need a car. Definitely ask for Jim when you visit Barrys More

by easmithjr82
Recommend Dealer
Yes
Employees Worked With
Jim Sidman
Mar 03, 2021 -

Car Connections Auto Select responded

Thank you for sharing your experience with us! We're happy to hear it went well with Jim. We hope you enjoy your new vehicle. We truly appreciate your feedback! Take the drive - You're worth it Eric Botelho - Sales Manager

March 02, 2021

I purchased a used vehicle from Barry's and my sales person was Jim Sidman. Buying a used vehicle can be a scary venture. Jim was terrific, very calming and made me feel like I could trust him. Jim w More

by lorimarden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Sidman
Mar 03, 2021 -

Car Connections Auto Select responded

Thank you for your business and this review. We're happy to hear Jim was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take the drive - You're worth it Eric Botelho - Sales Manager

February 27, 2021

James was wonderfully pleasant and easy to talk to. He offered a lot of knowledge and insights and answered all of my questions the best he could. As a first time car buyer, I couldn't have asked for a be More

by Kassandra King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Sidman
Feb 28, 2021 -

Car Connections Auto Select responded

Thank you, Kassandra, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Barry Automotive Group are glad to have you as a customer. Take the drive - You're worth it Eric Botelho - Sales Manager

February 24, 2021

I bought a truck from Jim Sidman. It was a great experience and I strongly recommend working with him at this store. He is personable, honest and great to work with. More

by D.R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Sidman
Feb 25, 2021 -

Car Connections Auto Select responded

Thank you for leaving this wonderful feedback for Jim! We're happy to hear you had such a positive experience and hope you enjoy your new vehicle. We truly appreciate your feedback! Take the drive - You're worth it Eric Botelho - Sales Manager

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