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Cappellino Cadillac, Inc.

Williamsville, NY

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40 Reviews
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4130 Sheridan Dr

Williamsville, NY

14221

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Showing 40 reviews

January 11, 2018

Keyser makes it easy! I’ve been dealing with Paul Tiernan for the last 3 leases. He’s nothing but a true professional and doesn’t make you beg for a good deal. For as long More

by Cpglassman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan, Anne Morrow, Mark Taggart
Jan 11, 2018 -

Cappellino Cadillac, Inc. responded

Cory, thank you for your praise and kind comments about our team! We sincerely appreciate your loyalty and strive to make every experience you have with us as delightful as this one! Wishing you many safe and happy miles in your new Cadillac! Until next time, take care.

December 22, 2017

Great People Very nice to deal with They are up front and honest The whole staff is great to deal with I would recommend them to anyone More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kaprow
Dec 29, 2017 -

Cappellino Cadillac, Inc. responded

Anthony, we can't thank you enough for this wonderful feedback and for the reccommendation! Wishing you a safe and happy new year in your new Cadillac!

December 09, 2017

New car great day Brad Fryling was both helpful and efficient. Buying a new ATS was quick and easy. Rocco Zarcone reviewed all the features on the vehicle with patien More

by Jq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley D Fryling, Rocco Zarcone
Dec 20, 2017 -

Cappellino Cadillac, Inc. responded

Thank you for providing such wonderful feedback! I'm thrilled to hear you had such a smooth experience all around! Wishing you many safe and happy miles in your new Cadillac!

November 01, 2017

only changed the oil I took my Cadillac in for required maintenance. When I checked the tire air pressure, after they told me that they checked it, I found that they in fa More

by poor maintenance service
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan, Mark Taggart
Nov 06, 2017 -

Cappellino Cadillac, Inc. responded

We thank you for your feedback and sincerely apologize for overlooking your tire pressures. This is not normal business practice for Keyser Cadillac. Please feel free to stop in anytime for us to re-check your tires. We appreciate your business and hope to see you again soon.

October 31, 2017

A very great experience Steve was a terrific salesman. He took the time and showed us every feature of the vehicle. I will highly recommend Steve and this dealership. I would More

by lagamba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kaprow, Anne Morrow
Nov 10, 2017 -

Cappellino Cadillac, Inc. responded

That is great to hear! We appreciate your reccommendation. Don't forget we offer a courtesy follow-up delivery incase you need some extra time learning all the functions of your new vehicle! Until next time, happy motoring!

October 27, 2017

Great!!! I am over please with the sales and service I have received at Keyser .. This is the third Cadillac in my household in the past few years. We are plea More

by Tasha21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan
Oct 30, 2017 -

Cappellino Cadillac, Inc. responded

Tasha, exceeding your expectations is what we strive for. It's wonderful to hear your experience was such a positive one. Thank you for your continued loyalty! Enjoy your new Cadillac, we look forward to your next visit!

October 24, 2017

Great Sales Department My consultant did a great job and provided great service and information on my vehicle which was purchased in a timely fashion. I am very happy with m More

by Kratzenberg, Donald 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley D Fryling
Oct 25, 2017 -

Cappellino Cadillac, Inc. responded

Donald, thank you for your continued loyalty! It is our goal to provide you with a hassle-free, comfortable sales experience. Thank you for sharing your feedback and we look forward to your next visit! Happy travels in your new Escalade!

October 18, 2017

Great customer service This is the 3rd vehicle I've purchased from Keyser and I've been satisfied every time. Always accommodating and speedy on deliveries, I couldn't have More

by Roland44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Taggart, Rocco Zarcone
Oct 23, 2017 -

Cappellino Cadillac, Inc. responded

Roland, thank you for your continued business! We greatly appreciate you as a customer. Enjoy your new Cadillac!

October 14, 2017

Great Dealership The employees are great at Keyser and go above and beyond to help you. I've always dealt with Steve, and he and Mark have always made the deal simple More

by Patty Caddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kaprow, Rocco Zarcone, Anne Morrow, Mark Taggart
Oct 23, 2017 -

Cappellino Cadillac, Inc. responded

Patty, we are thrilled to hear you had such a wonderful car buying experience! Thank you for acknowldging our dedicated staff- it is truly our pleasure! We look forward to seeing you in the future.

October 12, 2017

The process was smooth and easy thanks to Paul! I appreciate the option of leasing the courtesy vehicle. The trade in to a lease was a good choice for us. Paul was helpful and responsive to our ne More

by Lschrader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan, Anne Morrow
Oct 23, 2017 -

Cappellino Cadillac, Inc. responded

Thank you for your patronage! Many safe and happy miles in your new Cadillac!