Capitol Subaru

The sales person is friendly and helpful. She answers all my questions and other staffs are efficient with the purchasing process She answers all my questions and other staffs are efficient with the purchasing process More

Overall it was fine. The young man (Tyler Turner) I delt with was kind to offer a free oil change next time because I brushed up against the wet paint on the wall. (I t The young man (Tyler Turner) I delt with was kind to offer a free oil change next time because I brushed up against the wet paint on the wall. (I texted him about it.) I was about to lean against it because I use a cane. The painter came over and told me not to. I didn't notice the paint on my clothes until I got home and changed. The "Wet Paint" sign was only on the wall behind the staff, not where customers were. They could have put one on the door with an arrow towards the wall. The rest of the time there was good. More

Very professional, helpful with selection, offer others products with multiple options. Excellent customer service and great service with sincerely valued products with multiple options. Excellent customer service and great service with sincerely valued More

Everyone at the dealership was very professional & helpful. It was a pleasant experience. Jerome was our point person and we appreciated how friendly and knowledgeable he was. helpful. It was a pleasant experience. Jerome was our point person and we appreciated how friendly and knowledgeable he was. More

I don't have all the names, but everyone we interfaced with was a pleasure to work with. There was a genuine interest in our effort to get a used car. with was a pleasure to work with. There was a genuine interest in our effort to get a used car. More

Helpful, courtesy, & keeping me up to date on the car. & when it would be ready. & when it would be ready. More

It all went OK until I was left sitting for twenty-five minuets while the sales team had a team meeting, not a great way to treat a customer. I really don’t like being told that I need to rate my customer minuets while the sales team had a team meeting, not a great way to treat a customer. I really don’t like being told that I need to rate my customer satisfaction as a ten, shouldn’t that be up to the customer? All said I’m happy with the deal I got with Capitola Subaru. More

The staff was nice (except Oz). They understood and accommodated our needs. It is as good as dealership experience goes. The only downside was the detailing was closed on our purcha They understood and accommodated our needs. It is as good as dealership experience goes. The only downside was the detailing was closed on our purchase date so we needed to come back the next day. And we waited for several hours, we wasted almost a day of our weekend waiting. More

Working with Capitol Subaru was super easy, they didn't pressure me into things I wasn't interested in and they gave me frequent updates as I waited for my car to arrive. pressure me into things I wasn't interested in and they gave me frequent updates as I waited for my car to arrive. More

Attentive sales and finance team. Respectful, accommodating, professional, accurate, and tried to make sure everything was done correctly. Respectful, accommodating, professional, accurate, and tried to make sure everything was done correctly. More