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Capitol South Chrysler Dodge Jeep Ram

New London, CT

4.4
562 Reviews

409 Broad St

New London, CT

06320

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Showing 562 reviews

February 19, 2024

Excellent. Great customer service. I enjoyed my experience at Secor. I will buy another Ram 1500. More

by brucehdixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cole, Lynn Dole, Lauren Samok, Paul Kampfer
February 17, 2024

Sales department was great to work with, finance manager not so much. Had to return to the dealership several times due to registration issues and tools left in vehicle from service department. More

by Dalton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Daley, Chris Lonergan
February 15, 2024

Always very helpful regardless of the scenario. No matter what the effort and attitude is always perfect.. More

by patrickmaccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cole, Lynn Dole, Lauren Samok, Paul Kampfer
Feb 15, 2024 -

Capitol South Chrysler Dodge Jeep Ram responded

Hi Patrick, we appreciate your kind words about our team at Secor Chrysler Dodge Jeep RAM. We always strive to provide the best service possible! Safe travels!

February 12, 2024

Lauren was super friendly, helpful and accommodating. Her manager and the gentleman working next to her weren’t very nice however. At one point Lauren asked the man working next to her a question, and he More

by tim21983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cole, Lynn Dole, Lauren Samok, Paul Kampfer
February 12, 2024

Great service department! Always pleasant and the work is done well. Dependable, flexible and kind More

by ROBINC6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cole, Lynn Dole
Feb 12, 2024 -

Capitol South Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave Secor Chrysler Dodge Jeep RAM this awesome review, thank you!

February 09, 2024

I was given an estimate of $2300 for repairs that needed to be done on my car but it turns out I only needed a water pump that costs less than $300 (not including labor). More

by ddupuis0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynn Dole, Lauren Samok
February 06, 2024

The Secor parts department failed on numerous levels to do what it takes to find a water pump and a few o-rings to get my 2017 RAM running. I was without a truck for almost 3 weeks and there was no offer o More

by bcarcher9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Couture
February 06, 2024

Lauren was very helpful and followed thru with all of our concerns. I would recommend her to my associates. More

by strattonco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Samok
Feb 07, 2024 -

Capitol South Chrysler Dodge Jeep Ram responded

We're glad to know that Lauren was able to assist you effectively at Secor Chrysler Dodge Jeep RAM. Your recommendation means a lot! Thank you for your review and we hope to see you again soon.

February 03, 2024

Transparent communication; friendly service; my concerns were addressed. Never have a problem getting the information I needed More

by GSLATTERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Dole
Feb 05, 2024 -

Capitol South Chrysler Dodge Jeep Ram responded

We're glad to know you found our communication transparent and service friendly at Secor Chrysler Dodge Jeep RAM. Thanks for the positive review! We'll see you next time. Safe travels!

February 03, 2024

Lauren was fantastic and very helpful. Easy and smooth process for getting oil changed and recalls fixed. More

by BRIANNA.FORBES914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Samok
Feb 05, 2024 -

Capitol South Chrysler Dodge Jeep Ram responded

Brianna, we're glad to know Lauren was able to assist you with your oil change and recalls at Secor Chrysler Dodge Jeep RAM. Thanks for sharing your experience! We'll see you next time. Safe travels!

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