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Capitol South Chrysler Dodge Jeep Ram

New London, CT

4.4
563 Reviews

409 Broad St

New London, CT

06320

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Showing 563 reviews

September 15, 2021

From my original phone call regarding my city van and service everyone was courteous and efficient. More

by annmarie.perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Gregory Thibeau
September 13, 2021

Had to answer phone and lost entries. Not happy about bait and switch on price. When I did check in with phone was quoted $113 and when service was done I was charged $179. Will never come back since I f More

by bhindzioncurtainjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Gonzalez, Gregory Thibeau
Sep 13, 2021 -

bhindzioncurtainjohn responded

Had to answer phone and lost entries. Not happy about bait and switch on price. When I did check in with phone was quoted $113 and when service was done I was charged $179. Will never come back since I feel taken advantage of. Also did not reset my oil counter.

September 12, 2021

Excellent maintenance service. Excellent service manager … very courteous and knowledgeable.Maintenance service was completed in a reasonable amount of time as promised. It keeps me coming back. More

by thomk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez
September 10, 2021

Steven usually takes care of me Very friendly and very Steven usually takes care of me Very friendly and very helpful He was off that day person there not friendly at all Plus I paid $350 for a lught b More

by reaper11341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Gregory Thibeau
September 07, 2021

Greg , the service advisor , is knowledgable about my vehicle and knows the product. Service is on schedule and never a long wait. The facility is very clean and COVID precautions are administered. More

by Marcpeterson73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Thibeau
September 07, 2021

Male salesperson was very cold and uncaring, was more interested in proving customer wrong than helping. Very bad attitude and shouldn't be interacting with customers. IF I came back there and he was a More

by disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregory Thibeau
September 07, 2021

Prompt and courteous customer service. Very convenient scheduling and willingness to work with your schedule. Always provide fair and honest recommendations for all things service related More

by montafia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Gregory Thibeau
September 05, 2021

Always nice staff. I have serviced my car here from the year it was purchased 2015. Mods added and tire purchases. Will continue to return for service and anything else. Thanks!! More

by MICHAEL.P.MCMANUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Gregory Thibeau, Laura McKelvey
September 04, 2021

The service receptionist. Tammy. Was extremely polite and professional and helpful. They solved my automotive problems in a timely manner and kept me informed on the status of my car and geve me a very nice More

by dragonrider4360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
September 01, 2021

I have been going to this dealership for sometime now this is my fifth ram truck and very pleased with the service and the promptness that they can take care of any issues that I do have. More

by jdelgrosso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Gregory Thibeau
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