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Capitol South Chrysler Dodge Jeep Ram
New London, CT
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This is the first time that I ever gave Secor CDJR a poor. The reason is 1. this oil change was a different amount of oil, my 4.7l takes 6 quarts. This past oil change they put in 5 quarts, another tim poor. The reason is 1. this oil change was a different amount of oil, my 4.7l takes 6 quarts. This past oil change they put in 5 quarts, another time they put in 7 quarts. 2. Keep taking back and say that I still get the same "check engine code" and keep paying each and every time, not happy. More
I have purchased three vehicles and the sales and finance staff have been nothing short of excellent and to top it off the service department is of the same quality from their manager, service advisors, mech staff have been nothing short of excellent and to top it off the service department is of the same quality from their manager, service advisors, mechanics and parts. More
Arrived for service appointment and was taken within 15 minutes. Was originally told I would have to pay extra for synthetic oil versus standard. They gave me synthetic at no extra charge. minutes. Was originally told I would have to pay extra for synthetic oil versus standard. They gave me synthetic at no extra charge. More
Very much appreciated Mark’s style. Easy to deal with; answered all my questions, and I really felt like he advocated for me as the customer. Easy to deal with; answered all my questions, and I really felt like he advocated for me as the customer. More
A lot of information to was given to me throughout the process . Many options for the Jeep Sahara . I was very fortunate to have a patient salesman who is very experienced. Low inventory hurts the proces process . Many options for the Jeep Sahara . I was very fortunate to have a patient salesman who is very experienced. Low inventory hurts the process but in the end a very positive result More
The sales team was great. John and Chris Lonergan excellent. The only issue we had was with the service department. Dropped the car off at 7:30 for an 8:00am appointment. Hear John and Chris Lonergan excellent. The only issue we had was with the service department. Dropped the car off at 7:30 for an 8:00am appointment. Heard nothing until we called at 1:00 pm then basically were told three different stories. Best policy would be total honesty in communication or at the very least have everybody tell the same lie so the customer would at least not feel they were being lied to and would then be left just feeling disappointed. More
This was the best service experience I've had in decades of car ownership. Our car broke down in a very busy location while passing through town; Steve and the team responded instantly dispatching a towing of car ownership. Our car broke down in a very busy location while passing through town; Steve and the team responded instantly dispatching a towing service. Steve personally came to inspect the situation and brought us back to the dealership. As the repair required a specific part not in immediate stock, we were furnished with a loaner car so that we could be on our way. The part was sourced and Secor had our car ready to be picked up faster than they had thought. I only wish we lived closer so that Secor could be our regular service center. All in all, an exceptional experience. More
They solved my problem on the first try. I was never able to gas up my car on the automatic setting. After they replaced the filler pipe, it was fixed. It use to take me a relatively long I was never able to gas up my car on the automatic setting. After they replaced the filler pipe, it was fixed. It use to take me a relatively long time to pump gas. I would have to stop, check the gauge then return to pumping until the tank was full. More
Easy to schedule appointment. Dropped the car the night before and service was completed by 11 the next morning. Staff was courteous and professional. Have had my service there fo Dropped the car the night before and service was completed by 11 the next morning. Staff was courteous and professional. Have had my service there for many years with only minor issues. Definitely would recommend. More