Capitol Nissan

"Service" I had a great experience at this dealership. Thanks to Mike for everything especially his excellent service. I would definitely recommend this dealer I had a great experience at this dealership. Thanks to Mike for everything especially his excellent service. I would definitely recommend this dealership to my friends and family. More

Frustrating experience Everything went smooth during the purchasing process and I had agreed on a price and APR rate. When I was doing the financing documents they had the w Everything went smooth during the purchasing process and I had agreed on a price and APR rate. When I was doing the financing documents they had the wrong APR amount and I was under the impression they had changed it to the agreed upon amount before I signed. Then when I got a bill it was the incorrect interest rate!!! The money difference was not a big deal but the principle behind their tactics was unprofessional and not transparent. This is not the way to do business and I can only hope they are more transparent with future customers. More

Simple and great purchase experience Worked with Eddie on the Leaf lease, from the start of email contact to schedule the test drive and finding the right car was smooth and straight forw Worked with Eddie on the Leaf lease, from the start of email contact to schedule the test drive and finding the right car was smooth and straight forward. No pressure at all. And Eddie is very knowledge on car and technology. Overall, he and the dealership made this purchase a slam dunk event for me. More

excellent service from celia arreola I give celia arreola 5 stars she was amazing very professional and polite I purchased two cars from her and she got me the best deal ever this lady kn I give celia arreola 5 stars she was amazing very professional and polite I purchased two cars from her and she got me the best deal ever this lady knows her stuff and yes I would definitely recommend a friend to this company 5 stars it is. More

Bought a new vehicle, good staff to work with. It was a good experience for purchasing a vehicle. They didn't have the model vehicle I wanted but spent the time to find it. It was a good experience for purchasing a vehicle. They didn't have the model vehicle I wanted but spent the time to find it. More

"Amazing Dealership" Sohee is very nice sales person. When I was at her office, she did her best to make sure I am clear with every thing what I should know to make sure I Sohee is very nice sales person. When I was at her office, she did her best to make sure I am clear with every thing what I should know to make sure I get the car you want. I would definitely recommend this sales people and dealer. More

They really wanted us to drive away happy in a Nissan Leaf We went in to look at a Leaf. We had an appt afterward to look at a Ford Focus EV. We had a quote from Ford, and thought we would buy it, but my wif We went in to look at a Leaf. We had an appt afterward to look at a Ford Focus EV. We had a quote from Ford, and thought we would buy it, but my wife wanted to check out the Leaf. We had looked at one a year earlier and did not have a good experience. But this time, the sales agent took the time to explain things, showed a lot of knowledge, and was not pushy. We thanked her, and wanted to go, but she asked if she could make us a deal. In the end, they gave us a great car at a price we liked. More

HORRIBLE DEALERSHIP.. Would recommend everyone to stay away. This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got an mail from Capitol Nissan stating that I had won $750. We contacted them and we were informed that we had won this prize and we need to come immediately to collect the prize. The details informed us that we need to come immediately by end of day Oct 12th 8pm to collect the prize, that we were 1 in 100000 to win this amount of $750, we don’t need to purchase anything, we would need to get my drivers license and car insurance for proof and once we are there we will need to sign paperwork and they will send a check of $750 to our address in 45 days. I wasn't feeling well and my 2 babies were asleep, but still I asked my wife to drive along to collect this prize. On reaching there, we were informed in a very rude manner that there is an additional number that needs to be matched and we are not eligible for anything. Then he started telling us about a liquidation sale going on. We informed him that I wasn't well and babies were asleep, still we asked to come by end of day Oct 12th, 8pm with drivers license and insurance to collect the prize. To this he told us in a very rude manner that he can’t do anything, and we can leave and we can’t even talk to any manager. We were irritated by his behavior and still went on to meet a manager The manager said that this was a marketing tactic to lure people into his dealership. We showed our displeasure and irritation especially since I was sick and babies were asleep and we were lured/fooled to come immediately to collect the non existing prize. There were others who were in line showing their displeasure and irritation as well. One lady told she is going to put a complaint with Consumer Services. When we went to speak with the others, the manager rudely told me that we cannot speak with the others; and it is his complex/dealership and if we talk, he has the right to throw us out. We were shocked by this rudeness. We asked the name of the person who rudely attended to us and also the name of the manager, and the person who attended to us wasn't willing to reveal his name and laughingly, rudely told us that his name is “James Bond”, and asked us to leave. When I again asked for their names, the other sales people teamed up telling us that they won’t reveal us their names and asked us to leave. When we got into the car to leave, they all tauntingly started laughing and waving at us to leave. This totally reflects on the kind of people employed at this location who are extremely rude and have a very cheap mentality We were planning on buying a Nissan NV in the near future to cater to our large family, but due to such behavior, would never again plan on doing so. We would give this location an "EXTREMELY POOR" rating and would advice everyone to stay away from this location. More

GREAT POSITIVE SERVICE Great service, brought car in for service. Was help by Randall. Very helpful and friendly during our visit. if you plan on buying a nissan, go to this Great service, brought car in for service. Was help by Randall. Very helpful and friendly during our visit. if you plan on buying a nissan, go to this dealership. 100% service More

Amazing Dealership This is my first lease, I got a Nissan Leaf. I worked with an amazing internet manager named Eddie, he was fantastic, very polite, professional and h This is my first lease, I got a Nissan Leaf. I worked with an amazing internet manager named Eddie, he was fantastic, very polite, professional and helpful. The overall experience was amazing, and I will definitely do my future business with Nissan Premier at Auto Mall San Jose. More