Capitol Kia of San Jose

I just wanted to take a moment to express my sincere appreciation for the outstanding service I received at Capitol Kia. Every visit continues to exceed my expectations — from my first experiences with appreciation for the outstanding service I received at Capitol Kia. Every visit continues to exceed my expectations — from my first experiences with my Kia Forte to now with my Kia K5. My service advisor, Nathan Miu, deserves special recognition. He is courteous, professional, and exceptionally knowledgeable. Nathan takes the time to explain everything clearly, keeps me updated throughout the entire service process, and ensures I’m comfortable while waiting. I truly appreciate how he goes above and beyond to make sure my car is well taken care of. The entire Capitol Kia service team also deserves praise for maintaining such a welcoming and efficient environment. From the friendly front desk staff to the clean and comfortable waiting area, every detail reflects your commitment to customer satisfaction. It’s clear that everyone takes pride in their work and genuinely values their customers. Thank you once again for delivering such a consistent, top-quality service experience. I’ll continue to recommend Capitol Kia to my friends and family, and I’m already looking forward to my next service visit More

“Outstanding experience from start to finish! The dealership was professional, transparent, and truly focused on my needs. I’m thrilled with my new car and highly recommend them for a smooth, str The dealership was professional, transparent, and truly focused on my needs. I’m thrilled with my new car and highly recommend them for a smooth, stress-free purchase.” More

I’ve traded in my car here a couple times and had no issues whatsoever, the best staff and easily the best experience I’ve had with a dealership ever. issues whatsoever, the best staff and easily the best experience I’ve had with a dealership ever. More

Too far to get to without my own transportation. I live over 25 miles away and that is not a dealership "Close" to Santa Cruz! I live over 25 miles away and that is not a dealership "Close" to Santa Cruz! More

Helpful informative a lot of communication and not bugging communication, a wonderful staff which 10 years ago when I went was not like that bugging communication, a wonderful staff which 10 years ago when I went was not like that More

Professional and pleasant. Jose communicated well and adequately knowledgeable. Only dealership that includes the vehicle window sticker online. Transparent with their markup Jose communicated well and adequately knowledgeable. Only dealership that includes the vehicle window sticker online. Transparent with their markup price. More

This place gave me the ick! TLDR: they are very creative and put their best creative foot forward with avant- garde numbers. My best guess is they wanted us to leave and sav TLDR: they are very creative and put their best creative foot forward with avant- garde numbers. My best guess is they wanted us to leave and save the car to sell instead of lease. I can’t wait for the day we don’t need car dealerships. My husband and I scheduled a test drive for a specific car we wanted to lease. We already knew everything about this car and had it in our heads that we would walk out with this car after the test drive. Easy sell, right? Wrong. Without spending too much energy, here is a summary of what happened: - Bairon, the sales rep could not tear himself away from the football game. Now I understand, I really do but hey if you’re scheduled to work on game night it sucks but you still need to work. - After sparing Bairon all the grace I could, I talked to the sales manager who reassigned us to a new rep. - We thought things would get better. - Things did not get better. - They definitely tried to drive us out of there by making up the craziest numbers their most creative numbers guy could churn. - 2023 Kia Sportage Hybrid: special price: $41K (ma’am, you’re paying 5K over sticker BEcaUSe Of tHE sHOrTaGE). 36 month lease with 6K down = $850 month payment. - My husband and I, like a lot of people in this area are young professionals with excellent credit and sufficient income to afford a car payment. We’re not, however, completely clueless fools. - Best thing about this dealership is their creativity (: stay away. More

I decided to purchased my 2019 Kia sportage that I had been leasing for the last three years from Capitol Kia.I love my car and i have had no problems with it and the mileage i get is great.The salesman I been leasing for the last three years from Capitol Kia.I love my car and i have had no problems with it and the mileage i get is great.The salesman I dealt with was Mario,he was so friendly and helpful and the service was great. Thank you again Andrea Jackson More

I bought a electric car on Nov 22, and they don’t know how electric cars work , they gave me car with 105 miles with of electricity but that does not mean that you can drive those miles, so I had to town how electric cars work , they gave me car with 105 miles with of electricity but that does not mean that you can drive those miles, so I had to town my car from Salinas to my home . They should learn and explain things like that , also Julia told me that I could plug the car in to the wall and get full charge in 9 hours. That was a lied they don’t even give the cord to get that 9 hours of charge they only gave me de cord that charge in 60 hours. . And the experience in the dealer was uncomfortable, Julia was with two clients at the time so that felt disrespectful. And I went to buy a car and I ended it up leasing. More

Hi I just bought a 2016 Chevy equnox and when I got home I found out the back trunk lach is broke the tie rod and sway bar bad I know it's as is but still should have told me about those things as I am disa I found out the back trunk lach is broke the tie rod and sway bar bad I know it's as is but still should have told me about those things as I am disabled and can't afford to fix it More