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Capitol Hyundai
San Jose, CA
1,135 Reviews
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Showing 1,135 reviews
June 01, 2017
Mediocre I went on a Friday night and was basically the only customer there, but it took over four hours to test drive one car, pick out a different one and fi I went on a Friday night and was basically the only customer there, but it took over four hours to test drive one car, pick out a different one and fill out all the paperwork. I had to return the next day to get the car detailed. When it was presented to me, it did not have a cargo cover and so I had to return again to get the cargo cover. After I got the cargo cover, I noticed that there was sticky residue where all the sheets containing the vehicle info had been pasted on the car, but I did not want to have to return again a third time to have that taken care of. The car does not seem to have been polished either. Although I was offered a first oil change for free, since I prepaid for 3 years worth of maintenance, that offer meant nothing and when I asked for something else instead, I did not get any response. The salesperson was very hard to understand because of her accent and her odd way of pronouncing certain words. The manager did not explain the charges for the lease in a way that was understandable and used generic terms for charges that could be anything. More
by jgkarris
Verified Customer
May 31, 2017
Hyundai is good... but go to a different dealership. Absolutely horrible customer service. Attempted to charge us an additional grand for absolutely nothing, until we brought it to their attention that t Absolutely horrible customer service. Attempted to charge us an additional grand for absolutely nothing, until we brought it to their attention that the price seemed higher than expected (to which the claimed that it was correct for the next 15 minutes before agreeing to fix it). Car was missing navigation card, and we were told we could come back for it the next day. Over a week, and 3-4 visits back, we still don't have the navigation card. Windshield came scratched, and they said they'd fix it for us, but that still hasn't been done either. When the time comes to purchase another Hyundai, we will 100% be shopping at a different location. More
by nguyen.kev
Employees Worked With
Anthony, Eduardo, etc.
May 30, 2017
Easy to work with Steven Yee and Capitol Hyundai are great to work with. They are fair and honest, and once again went out of their way to make my purchase experience Steven Yee and Capitol Hyundai are great to work with. They are fair and honest, and once again went out of their way to make my purchase experience a pleasure. More
by mantonioli
Employees Worked With
Steven Yee and Jason Marcucci
May 28, 2017
3rd sonata This is our 3rd sonata here at this dealership and we will be back for more. As the family grows we need to look for better and safer This is our 3rd sonata here at this dealership and we will be back for more. As the family grows we need to look for better and safer More
by judodave
Employees Worked With
Jason John and Ryan
May 28, 2017
My New Hyundai Ioniq I have been looking for a new or used car for a very long time now. My son came across the Hyundai Ioniq Hybrid. He read all the reviews and with all I have been looking for a new or used car for a very long time now. My son came across the Hyundai Ioniq Hybrid. He read all the reviews and with all the make/models we were looking at we just kept coming back to the Ioniq. We also were doing our research on different dealerships, talking to dealers, driving here and there. My heart and gut feeling led us back to Capitol Hyundai in San Jose. We worked with Jason Rinella who was the guru on the Ioniq and I have to say, of all the years on my life of buying cars, I have never experienced a someone selling me a car with the experience, The humbleness, the expertise, compassion he had. It was the most wonderful experience in buying this car ever. I felt very comfortable, did not feel any pressure at all. I would totally recommend Jason and team over at Capitol Hyundai San Jose! All the Finance guys and Jason in Finance was extremely wonderful to work with and got me the best deal for my money! So Kudos to Jason and Jason and to Capitol Hyundai San Jose! Thank you from the bottom of my heart?? More
by Lchavis99
Employees Worked With
Jason Rinella, Jason Marcucci
May 28, 2017
Third Times A Charm This is my third car with Capital Hyundai. Thank you Steven Yee and Jason for your professionalism and straightforwardness. I wish all other Hyundai This is my third car with Capital Hyundai. Thank you Steven Yee and Jason for your professionalism and straightforwardness. I wish all other Hyundai were as good as you guys. But their not. I have my eye on the hybrid next. More
by sschocket
Employees Worked With
Steven Yee
May 27, 2017
Great sales Associate Jason was a pleasure to work with. He had the vehicle ready when we entered and walked us through the different trims of the Sonata that we were looki Jason was a pleasure to work with. He had the vehicle ready when we entered and walked us through the different trims of the Sonata that we were looking for More
by chitra.v.chandran
Employees Worked With
Jason Rinella
May 26, 2017
2017 Santa Fe Staff were accommodating, professional, courteous and knowledgeable about their vehicles and and abundant amenities. Prices seemed competitive and th Staff were accommodating, professional, courteous and knowledgeable about their vehicles and and abundant amenities. Prices seemed competitive and the sales processes was pressure free. I am happy with my purchase and would recommend Capitol Hyundai dealership. More
by tayhath64
Employees Worked With
Steve Yee & Jason Marcucci
May 25, 2017
Thanks Ron Tobin! Overall, Ron Tobin was really good to us. We had called ahead to check the availability of a particular vehicle. When we arrived, Ron greeted us right Overall, Ron Tobin was really good to us. We had called ahead to check the availability of a particular vehicle. When we arrived, Ron greeted us right away and the car was waiting for us to test drive! Ron took the time to explain the Quick Reference guide, which helped a lot. He also made sure that the car was delivered to us with a full tank of gas and detailed. Not a smudge or scratch on it! A couple minor complaints: 1. We had to wait about 30-45 minutes for the finance person. 2. When I asked if the car I was buying had HomeLink, Ron said yes. But it turns out that my particular model doesn't have it. It's not a big deal; I just keep the garage door remote attached to the sun visor. More
by rweisend
Employees Worked With
Ron Tobin
May 25, 2017
Great service, friendly stafff, fast paperwork. Walked in knowing what I wanted and was brought right to it. Test drive was smooth. Very happy with my purc service, friendly stafff, fast paperwork. Walked in knowing what I wanted and was brought right to it. Test drive was smooth. Very happy with my purchase More
by beanaj3
