Back

Capitol Honda

San Jose, CA

3.7
587 Reviews

745 Capitol Expressway Auto Mall

San Jose, CA

95136

Directions

By Type

Showing 587 reviews

July 02, 2021

The service was prompt on arrival. The advisor did not try to sell me extra services, which I appreciate. I do question the installation of the fuel system cleaner. It seems that there are mixed opinion More

by LoyaltoHonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wakayama
Jul 05, 2021 -

Capitol Honda responded

Hi there, Your feedback is important to us. We strive to ensure that we can assist our customers in a timely manner, therefore we are pleased to hear of your recent experience. We appreciate your return business and know that at Capitol Honda we are always here for you.

June 30, 2021

Allan Garcia was very helpful and knowledgeable about the check engine light recommendations. He was also able to accommodate us with a rental while our van was being serviced. More

by Henjil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Garcia
Jul 02, 2021 -

Capitol Honda responded

Our team always works hard to make your experience great! They will be glad to learn your feedback. Thanks for choosing Capitol Honda!

June 29, 2021

Service rep did not return phone calls, I had to call to see if car was done after 6 hours and it was. I was told 4 hours. The rep knew I was coming and was not there to explain things to me. Nor was the c More

by Mjl6317
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Orozco
Jul 01, 2021 -

Capitol Honda responded

Hi, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent service experience. Can you please email me at SBettencourt@PenskeAutomotive.com with your preferred contact information? I appreciate your time! Steve Bettencourt Parts and Service Director Capitol Honda SBettencourt@PenskeAutomotive.com 408-445-6050

June 28, 2021

Your dealership is clean no coffee but I understand why because of the Covid break out. Thank you too Jin Sik Kim the advisor that worked with me. Very professional very nice and friendly. Very nice deale More

by Pamela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Sik Kim
Jun 30, 2021 -

Capitol Honda responded

Pamela, thank you for the feedback! We are happy to know that overall you had a good experience with our Service Department at Capitol Honda, and we hope that you will continue to choose us as your dealership!

June 27, 2021

It vas very good service! The Manager is polite, service is prompt, price is good More

by nsadikova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Orozco
Jun 28, 2021 -

Capitol Honda responded

Thank you for choosing Capitol Honda! Our Service Department is always here to help with all of your automotive needs.

June 26, 2021

Friendly, professional service. Rene helps me maintain my Honda Pilot so I can keep my family safe. More

by zarandallz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Flores
Jun 28, 2021 -

Capitol Honda responded

Thank you for the positive feedback! We are happy to know that you have had good experiences with our Service Department, and we hope that you will continue to visit us at Capitol Honda!

June 26, 2021

On time and efficient. Friendly, clean and understood On time and efficient. Friendly, clean and understood reason for appointment. More

by schrig2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department-Valerie
Jun 28, 2021 -

Capitol Honda responded

Thank you! We take our reviews seriously and are delighted to learn about your recent service visit. We appreciate your feedback! We want all our customers to feel this way when leaving Capitol Honda! Safe travels.

June 25, 2021

Efficient and professional - good communication made for an easy experience More

by miller6476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valery (last name?)
Jun 26, 2021 -

Capitol Honda responded

Thank you for the review! We appreciate you taking the time to share. Glad to learn that we gave you a 5-star experience!

June 25, 2021

Their excellent services are much better than Another dealer in our area. More

by rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DORIS AVILA-WAKAYAMA, service advisor
Jun 27, 2021 -

Capitol Honda responded

Hi Rich, Thank you for sharing the details of your recent visit. We are pleased that our team provided you with excellent service and we appreciate your kind words. Thank you for choosing Capitol Honda and know that we are always here to assist you.

June 25, 2021

Nice great service didn't wait long agent good work More

by Margarita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin sik Kim 385
Jun 26, 2021 -

Capitol Honda responded

We truly appreciate your business at Capitol Honda! We look forward to continuing to help you with your vehicle over the years to come.

...
5
...