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Capitol Honda

San Jose, CA

3.9
587 Reviews

745 Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 587 reviews

August 08, 2020

Great customer service. Very responsive to my questions and requests. Did not feel pressured at all. A pleasant experience. Will recommend to my family and friends. More

by Christine Nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thien Tran, Roger Villanueva, Steve Vose, Sean Weaver
Aug 09, 2020 -

Capitol Honda responded

We appreciate the excellent review, Christine. Let us know if there is anything else we can help you with. We look forward to working with you again.

August 07, 2020

Took my 98 Accord in for a key reprogram and alignment, they got me in and out in less than 2 hours and gave me a break on the price. Good stuff guys! More

by ryangehret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene (service advisor)
Aug 07, 2020 -

Capitol Honda responded

Thank you for the wonderful review, Ryan! We are glad to know that your key reprogram and alignment was done in a timely manner and had you back on the road in no time. Please let us know if we can do anything else for you!

August 07, 2020

Service was ok. However, they told me two times the incorrect issue. They charged me $180 to run a check on diagnostic. Obviously, they didn’t do this. They ended up needing to remove my headliner and More

by Chaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recall.
Aug 07, 2020 -

Capitol Honda responded

Chaz, I am sorry to hear that despite the repairs being to your satisfaction, the rest of your visit was not. Given the opportunity, I would like to speak with you about your experience. Please email me at SBettencourt@PenskeAutomotive.com. Thank you, ​ Steve Bettencourt Parts and Service Director Capitol Honda SBettencourt@PenskeAutomotive.com 408-445-6050

August 03, 2020

They are friendly and has a lot patience to walk you through the problems you might have I will always take ma car there thanks More

by joseguerrero34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Tran
Aug 03, 2020 -

Capitol Honda responded

Thank you for the kind review! It's great to know that you received friendly service at our dealership. Please come back to see us again soon!

August 02, 2020

The wait was long but I was very appreciative of the time Nate took to find the problem. Of course, other problems were found. Too expensive!!, however Rebecca did her best to help me and find some discount More

by vaesqui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hailemariam
Aug 03, 2020 -

Capitol Honda responded

Thank you for taking the time to share your excellent experience with Nate! We're beyond thrilled to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

August 02, 2020

The personnel at the Honda Service Center is very kind and professional. They do everything in their power to keep clients happy at reasonable prices. Very recommended. More

by octaviansoldea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinsik Kim
Aug 03, 2020 -

Capitol Honda responded

Thanks for the outstanding review! We appreciate the feedback. Have a wonderful week!

August 02, 2020

Absolutely great, my service advisor Rebecca was very professional , knowledgeable and attentive. I will definitely recommend Capitol Honda to my friends and family. Thank you! More

by Honcivca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Furlong
Aug 03, 2020 -

Capitol Honda responded

Thanks for the awesome review. Rebecca is a wonderful asset to the team and we're pleased to hear she was able to assist you. Have a great day!

August 02, 2020

Alejandro Campos did an outstanding customer service. I would rate him: excellent, 5 stars. I will highly recommend him to other members in family and friends More

by mikecuongphung
Recommend Dealer
Yes
Employees Worked With
Alejandro Campos G
Aug 03, 2020 -

Capitol Honda responded

Mike, thank you for the wonderful review. Alejandro is wonderful asset to the team and we're glad he was able to assist you. We hope to see you again in the near future!

August 01, 2020

Great, professional service. They tried to save many for me. If you have to wait for your car, they expedite service so your waiting time is minimal. More

by JurekM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ammari
Aug 02, 2020 -

Capitol Honda responded

Thank you for the great review, Jurek. We are happy to know that you enjoyed our services. We look forward to working with you again.

July 29, 2020

Alex was very helpful and got my car up-to-date with all the maintenance. I am very happy with the service. I will come back again for any needed car services. More

by Thien_trang
Recommend Dealer
Yes
Employees Worked With
Alexander Campos
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