Capitol Ford Santa Fe - Service Center

Check in at appointment time took 30 minutes. Witnessed first person in line give up and leave dealership. Wondering if I can expect a similar delay next time. Witnessed first person in line give up and leave dealership. Wondering if I can expect a similar delay next time. More

The service & communication was professional & courtesy. I am not sure the value of an appointment. As usual, I waited for 2.5 hours for a minor recall. This was the third recall for my hybrid truck. I am not sure the value of an appointment. As usual, I waited for 2.5 hours for a minor recall. This was the third recall for my hybrid truck. More

Outstanding customer service from the whole team! Thank you Jose A, Christian M. and Tony S.! We’re enjoying our new Escape! Thank you Jose A, Christian M. and Tony S.! We’re enjoying our new Escape! More

Great service , it was done in time frame given, great customer service. Was very happy with outcome customer service. Was very happy with outcome More

Is always there for me ready to service my car and make sure it’s fixed. sure it’s fixed. More

So far, I have driven in from Tesuque clear across town to the Quick Lane for a simple oil change and have failed on both attempts. The first attempt (Friday) I arrived at 6:30 and waited for the shop to o to the Quick Lane for a simple oil change and have failed on both attempts. The first attempt (Friday) I arrived at 6:30 and waited for the shop to open. But, the shop could do NOTHING because their internet was not working. After a two-hour wait, I gave up. I came in the following Monday at 6:45 and checked in when they opened at 7:00 am. I gave up at 7:45 am, because by then only ONE technician had shown up and I was fourth in line. It is very disappointing to schedule my day to accomplish a simple task and then arrive to work, only to repeatedly fail through no fault of mine. I can no longer recommend this Quick Lane. More

Was there 7 hours for total brake service. I had to go back later for adjustments because of rubbing. I had to go back later for adjustments because of rubbing. More

Took my truck in for recalls and other minor issues. I was told that there were no loaner cars available so I made the decision to get a rental for the week while my truck was in the shop expecting to b I was told that there were no loaner cars available so I made the decision to get a rental for the week while my truck was in the shop expecting to be without my truck for several days. I was pleased with daily updates from my service advisor. And, on the third morning I was contacted by Adrian to let me know my truck was ready for pick up. Overall I am very pleased with the service department, all recalls and issues were addressed and repaired with one minor exception. Overall a good experience, I will be returning if I need my truck serviced again. More

took my truck for recall (clock spring) Tim Wanish (service advisor) was very rude, when i picked up truck my steering wheel was turned 90degrees, my signals don't stay on, service advance trac light (service advisor) was very rude, when i picked up truck my steering wheel was turned 90degrees, my signals don't stay on, service advance trac light on, traction control won't turn on or off, back up camera assist won't work. when I told Tim he told me my truck already had those issues, and what did I want him to do about it? (not his problem) I'm just very disappointed with Capitol Ford, growing up a Ford Lover this really SUCKS!!!! Levi Martinez 505-819-7927 More

Tim is absolutely awful to deal with. Very condescending and will not call or return calls for updates on repair. I’d rate this dealer a 0 if allowed. Very condescending and will not call or return calls for updates on repair. I’d rate this dealer a 0 if allowed. More