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Capitol Chrysler Dodge Jeep RAM
Willimantic, CT
370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 370 reviews
June 20, 2023
The customer service was poor and they struggled to stand behind a newly purchased vehicle through their partnership with Enterprise. Once we bought the car we immediately had major issues with it. When th behind a newly purchased vehicle through their partnership with Enterprise. Once we bought the car we immediately had major issues with it. When those issues were raised we were given limited options. My wife was almost sent home without any mode of transportation until I objected. We were then given a dirty Jeep not comparable to our brand new one. Following that we were left with the option to get a rental due to the delay on the parts. We were forced to go through Enterprise and they gave us a Hyundai Elantra that had cigarette burns in it and again was not comparable to the Jeep from a space and seating perspective, Enterprise and Capital were unable to remedy this and gave its the run around for a couple weeks until the Jeep was fixed. Capital also has never delivered our floor mats that were included in the purchase. They also were unaware of a recall that another Jeep dealer told us about and it was not fixed while they had our car for 2 weeks. More
by KCS
Employees Worked With
Mike Resnick, Gary Bennett
April 28, 2023
My experience was terrific from ordering through delivery . The car was ready to go quickly, my salesperson was very helpful teaching me the ins and outs of my new Jeep. . The car was ready to go quickly, my salesperson was very helpful teaching me the ins and outs of my new Jeep. More
by betsytubridy
Employees Worked With
Phil Antupit
April 20, 2023
Awesome people on staff. Willing to do whatever they can to make your problem easier to handle.Satisfaction is there goal Willing to do whatever they can to make your problem easier to handle.Satisfaction is there goal More
by mason1312
Employees Worked With
Jillian Knox, Derek Rudge, Rachel Rolli, Gary Bennett
April 11, 2023
These guys (Steve, Mike and Ruben) did a great job! I never felt pressured at all and they got me into a black Chevy for a great price. Thanks to you all I never felt pressured at all and they got me into a black Chevy for a great price. Thanks to you all More
by Matth007
Employees Worked With
Steve Lander, Mike Resnick, Ruben Sosa
February 17, 2023
I did not purchase my Jeep from Capitol ( although, I probably should have), but I had work done at their licensed service center. They were professional, flexible and worked in a timely manner. I real probably should have), but I had work done at their licensed service center. They were professional, flexible and worked in a timely manner. I really appreciate how well I was kept informed on the progress of work, and that we were able to communicate not only by phone but also by text with a direct line to the service receptionist. More
by DogMomJeep
Employees Worked With
Rachel
February 15, 2023
By far, the best car buying experience in nearly 50 years of driving! Fabulous dealership with wonderful team including my sales expert Rob T. who is super professional. No pressure, stress, or games at Capi of driving! Fabulous dealership with wonderful team including my sales expert Rob T. who is super professional. No pressure, stress, or games at Capitol! It’s well worth the short drive from Massachusetts. I’m grateful for the excellent deal that I got! Highly recommend! More
by Caballo Viejo
Employees Worked With
Rob, Al, Ruben, Jaime
February 15, 2023
If a 10 is the best than these guys at Capitol are a 13! My adult daughter came to supervise an old lady (me) in buying a car. I was so anxious and a mess looking at cars for the week. Capitol had what I wa My adult daughter came to supervise an old lady (me) in buying a car. I was so anxious and a mess looking at cars for the week. Capitol had what I wanted at a decent price so it was just a matter of test driving and checking out the condition. I was pleasantly surprised as the car was immaculate. We were lucky enough to get “Kevin” as our salesperson. Young, a go getter but not at all pushy and really knew his stuff about the dealers’ cars. We immediately felt at ease and I knew right off the bat that I wanted that car. I was floored that within 2 hours I not only bought the car but was driving it home. Never expected that. General manager came over , introduced himself and too was very amiable. My intent was to finance through my own bank and NOT high dealer financing. Well…..again the staff came thru and presented a rate that matched my credit Union. They took care of transferring my insurance and hooking me up with shiny new license plates. (Only bad thing - I couldn’t pick out my plates with numbers I liked - had to go in order. 😫) oh well. After tons of papers being signed I was out the door driving my new toy home. Amazing 😃 Willimantic is not my choice if cities to visit, but definitely worth the trip if you’re in the market for a car and great service. Be sure to ask for Kevin - you deserve the best. 👍 More
by astaron
Employees Worked With
Kevin, General manager and Finance Guy
