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Capitol Chrysler Dodge Jeep RAM
Willimantic, CT
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Service department stinks The service department stinks. We bought a 2016 Dodge Ram last October 2016, the truck was in storage and just came out. The air conditioning wasn't w The service department stinks. We bought a 2016 Dodge Ram last October 2016, the truck was in storage and just came out. The air conditioning wasn't working. We brought the truck in last Weds. 9/6/17 to find the problem & you tech couldn't find anything wrong so they had to call Chrysler and we were promised a call back the next day or Friday morning. Called 3 times on Friday and left messages. As of today, 9/13 NEVER received a call back. I will be spreading the word and now taking truck to another dealership. More
Customer Service Excellence I recently decided to purchase a second vehicle and I knew what I wanted. Mike Breen was by far the friendliest sales person that I encountered during I recently decided to purchase a second vehicle and I knew what I wanted. Mike Breen was by far the friendliest sales person that I encountered during my ten day sales hunt for my perfect vehicle. He listened to what I wanted and worked with me to make it happen. I couldn't be happier with every person I worked with at Capitol Garage. They treated me like a friend and family member. This is a dealership that has brought their A-game to the customer service game. More
Awesome Probably the single best experience I've had when buying a vehicle. The salesman, Jim and I talked before I went up there because I was interested in Probably the single best experience I've had when buying a vehicle. The salesman, Jim and I talked before I went up there because I was interested in the 07 Nissan Quest they had for sale. I had told him I had just become a 1st time grandfather and was looking for a vehicle for my daughter. Who also happens to be acting stepmom to 3 young teenage girls. When my friend Steve and I arrived, we noticed the vehicle had 4 pink balloons tied to it and that it had 4 brand new tires. I understand the balloons, and I'd like to assume they put the new tires on for the same reason. Right from the get go Jim was friendly and accommodating. Then we met Patrick, I believe he's the sales manager or owner, who was as equally friendly and accommodating. Then I sat with Eric, their finance guy. He made me feel right at home and we were even able to put aside our sports team differences (LOL) and have a couple laughs. They treated me right, gave me a great deal, and my daughter is as happy as possible. I will go there again the next time I'm looking for a vehicle. thanks guys!! More
Excellent Customer Service for a Used Car Sale I recently purchased a used Jeep Grand Cherokee Larado from Capitol Garage. The experience was excellent with Shawn Gemelli (Sales Professional) and I recently purchased a used Jeep Grand Cherokee Larado from Capitol Garage. The experience was excellent with Shawn Gemelli (Sales Professional) and Eric Meyers (Financing). They were reasonable to deal with and had a low pressure approach to all aspects of the sale and the financing. Would highly recommend this dealership and their team. Tom S. More
Great staff! We purchased used a car for our son here and everyone treated us as if we were buying a brand new top of the line vehicle. Excellent customer service We purchased used a car for our son here and everyone treated us as if we were buying a brand new top of the line vehicle. Excellent customer service! We definitely recommend!!! More
GREAT family run business got a great deal on my new challenger with no hassles from super nice people - they even picked me up from 50 miles away so i could take delivery - we got a great deal on my new challenger with no hassles from super nice people - they even picked me up from 50 miles away so i could take delivery - went above and beyond, outstanding experience! More
Out of state purchase I recently purchased a used Dodge Charger from Capitol Garage from out of state and have had a great experience. Mike B., the salesman, and Craig L., I recently purchased a used Dodge Charger from Capitol Garage from out of state and have had a great experience. Mike B., the salesman, and Craig L., the manager, were very helpful throughout the process, which was a lot longer and more complicated being from out of state. Every question and concern was addressed in a timely manner and the focus was always on my satisfaction with my purchase. Would definitely do business with again in the future! More
Excellent experience buying new Jeep! I had a fantastic experience buying my Jeep Wrangler Unlimited from Craig Lewis @ Capitol Garage. I live out of state, so much of the sale took place I had a fantastic experience buying my Jeep Wrangler Unlimited from Craig Lewis @ Capitol Garage. I live out of state, so much of the sale took place over the phone and couldn't have been more professional. Craig's an honest, stand-up guy who delivered exactly what was promised. I arrived to find the Jeep washed & ready to go. Quick test-drive, vehicle overview, standard paperwork and I was on my way. I would highly recommend Capitol Garage & Craig! More
Fantastic guys!! I had work done on my first jeep by Capitol they were fantastic. Is a family own business and they treat you like one too. Just purchase my second Jee I had work done on my first jeep by Capitol they were fantastic. Is a family own business and they treat you like one too. Just purchase my second Jeep grand Cherokee limited 2015. Craig was AWESOME!! and very patience with me. Got a great deal!! super excited and Capitol stand behinds their cars!!. LOVE YOU GUYS!!. Paul was super nice and have a lot of knowledge in the Jeep. More
Great Dealership I have bought 2 cars from Capitol and both experiences have been great. They gave me the best deal I could find from any dealership. They're also very I have bought 2 cars from Capitol and both experiences have been great. They gave me the best deal I could find from any dealership. They're also very friendly and always willing to go the extra mile to make sure I am happy. Craig and Hal are the two I mostly deal with for sales but they're service department is fantastic too. I even have used and referred others to their body shop. Only good things from Capitol Garage. More