Capitol Chrysler Dodge Jeep RAM

I purchased a used truck from this dealership 2 1/2 months ago with less than 36,000 miles on it. The buying experience was fantastic, and everyone I interacted with was kind and professional. Unfortun months ago with less than 36,000 miles on it. The buying experience was fantastic, and everyone I interacted with was kind and professional. Unfortunately, when the starter failed so soon after the purchase, I assumed they would stand by their product and help resolve the issue—especially since I was going to buy four new tires and would have had all future service work done there. Instead, they chose not to assist, which I found to be both disappointing and a very surprising business decision. Over the years, I could have been a loyal customer, and they would have made thousands from me just off service, not to mention likely repeat purchases and referrals from doing the right thing, but this experience has changed my mind. While the people are nice, especially Jimmy, I’d stay away from this dealership, because they don’t prioritize taking care customers even when doing so is financially the best thing for their business... which is really strange. I hope they reconsider how they handle situations like this in the future. If they reach out to make this right, I’d be happy to update this review and reconsider sticking with them. I really do like the people that I’ve dealt with directly. Maybe the person that made the decision, which never actually spoke to me, didn’t have all the info or was just having a bad day, at least I’d like to think that’s the case. More

I highly recommend Capitol Chrysler Dodge Jeep Ram! I really needed a car and I received financing from Capitol Garage in Willimantic, CT and a miracle deal to get my 2021 Jeep Renegade. I went to Ca I really needed a car and I received financing from Capitol Garage in Willimantic, CT and a miracle deal to get my 2021 Jeep Renegade. I went to Capitol Garage with a small down payment and traded in my old car and drove home my Jeep Renegade the same day! The people at Capitol Garage are kind and courteous! Thanks so very much! More

They have gone above and beyond to resolve my issues. I've been to a lot of dealerships in the past and I'm happy with their service to date. I've been to a lot of dealerships in the past and I'm happy with their service to date. More

Steve was exceptional. Seamless transaction. We absolutely love our new Jeep Wrangler. Thank you Steve. It was great working with you. Seamless transaction. We absolutely love our new Jeep Wrangler. Thank you Steve. It was great working with you. More

This dealership has an excellent service department. All service issues with my Jeep JT have been handled professionally and expeditiously. All for a fair price. All service issues with my Jeep JT have been handled professionally and expeditiously. All for a fair price. More

Salesman was very pleasant and accommodating when I first worked with him. I was prepared to purchase a 2022 or newer preowned Ram. I had been advised this dealership was now part of the Gates group. Since t worked with him. I was prepared to purchase a 2022 or newer preowned Ram. I had been advised this dealership was now part of the Gates group. Since they advertise that they allegedly welcome trades of " anything, boats, goats, trains, planes" i asked if they would take my boat and trailer in trade? I was assured they would, they asked where it was, and said they would look at it in the next few days and make me an offer. They asked what I might like, but not what I might accept. It has now been about three weeks and I have not only not received an offer; but not even the courtesy of a return call. This appears to not only be false advertising but also a xxxx poor very unprofessional way to do business. I will continue to advise anyone considering doing business with that dealership to be cautious of what you might be told More

Everything they did was great the service was good the service rep was excellent at his job service rep was excellent at his job More

Steve, Juan, Andy and everyone else were amazing at this dealership. I felt like family. I left with the car if my dreams. 2024 Jeep Wrangler 4XE. RED!!! This is one happy gal!!! dealership. I felt like family. I left with the car if my dreams. 2024 Jeep Wrangler 4XE. RED!!! This is one happy gal!!! More

Walked in to get a used truck, they got exactly what I was looking for. I could not believe it when I saw it. The truck was beautiful. I had to thank everyone involved was looking for. I could not believe it when I saw it. The truck was beautiful. I had to thank everyone involved More

Everyone at the dealership was very nice I really enjoyed doing business with them. The only reason I didn’t give them a five star rating was after negotiating directly with the salesman and sales manager we doing business with them. The only reason I didn’t give them a five star rating was after negotiating directly with the salesman and sales manager we settled on a number. And all is good they were having the truck brought in from another location about 35 miles away. And when it got there. I Loved it. When I got in the finance office Andy was great but the payment went up about $50.00 from what we agreed on. And then I did buy an extended warranty which shot it up another $100.00. But that also included GAP. “NEWS FLASH” here is a quote from my State Farm agent. “Buy your GAP policy from the dealer “” it’s way better coverage so I ended up a little over $150.00 more than what we had discussed. But a little over a $100. Of that was GAP and extended warranty. I’m very happy with the Truck and the people at the Capitol CDJR in Willimantic CT. as well as there other dealership in New London where I bought some accessories. OH right before I left I noticed a small Dent in the hood I mean small. But it is a brand new truck. They jumped right on it scheduling to get it fixed and changed the paperwork to show that they owed me to get that repaired. So that’s great. I really have nothing bad to say. Overall It was a great experience l More