Capitol Chevrolet Montgomery

This dealership has the WORST service department I have ever been to. I purchased a Chevy Malibu from them in March of 2020. In February 2021 my check engine light came on with an air intake code and they ever been to. I purchased a Chevy Malibu from them in March of 2020. In February 2021 my check engine light came on with an air intake code and they told me the bolts just needed to be tightened. The light went off for about a week then came back on. This time they told me the filter needed to be changed to a GM filter (after I had just gotten it replaced) and have the throttle body cleaned, the light came right back on 2 months later with the same code. I went back for the third time and they said oh you need a fuel system cleanse that costed over $500 and a throttle body cleaning. The light came right back on 5 months later for the fourth time with the same code. This time they claimed the throttle body just needs to be cleaned FOR THE THIRD TIME. I asked for my money back for this fuel system cleanse bc it obviously did not permanently fix the problem. They refused to give me a refund and the service manager had the nerve to tell me that he should be charging me every time he cleans the throttle body on my care when it obviously is not working and not fixing a thing. Now the light is back on 3 weeks later for the FIFTH TIME with the SAME CODE. The techs are clearly not capable of finding and fixing the issue and the service manager is too proud to admit that they just don't know what to do. They would rather rip you off to save face instead of refunding a customer for work that was obviously not needed and not fixing the issue. More

I previously paid $1,866.26 for a heater core replacement. I had to take it back to Captiol Chevrolet to get it right because my A/C was still leaking. It was in the service dept for another 2 da replacement. I had to take it back to Captiol Chevrolet to get it right because my A/C was still leaking. It was in the service dept for another 2 days and I was told that the technician drove my car for miles and it was no longer leaking. I only had the car back a few days and now had to take it back again. It's amazing how I had to pay as much as I did for a heater core replacement, had that replaced, but it was still leaking. Then the technician sealed the firewall in some way and it is still leaking. Now, I'm definitely feeling like my car was misdiagnosed and to add insult to injury, I'm out almost $2,000 for absolutely nothing. The aggravation behind this is ridiculous. I need a reimbursement for this headache and inconvenience. I have never been more disgusted. I have been a customer at Capitol Chevrolet for almost 10 years and this is what $1,866.26 worth of work gets me on top of feeling like I have been robbed. This is upsetting! More

Customer satisfaction is #1 Jason Wilson and his staff went beyond the norm to ensure that I received the best in customer service as well as a car that offered all of the featur Jason Wilson and his staff went beyond the norm to ensure that I received the best in customer service as well as a car that offered all of the features I requested. This is not easy in our new environment. Capital Chevrolet is associated with Sonic Automotive group, and Sonic responded when I reached out to say I had experienced an accidental purchase of "the wrong car". They placed MY satisfaction above their car sales objectives to guarantee that I had the vehicle I wanted. WOW! Very few businesses would go to such lengths for their customers. I found that Sonic Automotive not only offers a wide array of automobiles, they stand behind their sales. Thank you Capital Chevrolet and Sonic Automotive for acknowledging my dilemma and going the extra mile to make it right More

Carl Grier is Tops! This was the third time I'd brought my 2019 Silverado in for the "Brake System Malfunctioning Warning" recall. I was frustrated to say the least by ha This was the third time I'd brought my 2019 Silverado in for the "Brake System Malfunctioning Warning" recall. I was frustrated to say the least by having to come in again and wait for the repair. But as I pulled my truck into the service queue, Carl met me and asked if I was there for the recall. I said I was and he took my key fob and said he'd perform the work himself and it would take less than 15 minutes. I timed it; it was 11 minutes. Wait to go, Carl - you earned my 5-star rating, buddy! I should add that I've received the same stellar treatment every single time I've brought my truck in for service. More

Good Service At Capitol Chevrolet I worked with Mr. Chuck who was very nice and understanding of my situation. He made sure he tried his best and worked his magic At Capitol Chevrolet I worked with Mr. Chuck who was very nice and understanding of my situation. He made sure he tried his best and worked his magic on helping me purchasing my first car. I, 10/10 recommend seeing him at this dealership. More

I just recently bought a new Chevrolet Z71 from Capital Chevrolet in Montgomery Alabama. Chuck Arrington was my salesman & he went above & beyond trying to find me the vehicle I wanted! I recommend this gu Chevrolet in Montgomery Alabama. Chuck Arrington was my salesman & he went above & beyond trying to find me the vehicle I wanted! I recommend this guy!!!! More

PURCHASE TRAVERSE Chuck was extremely attentive, helpful, and knowledgeable! Abraham and Karl were really great about helping me get approved by a lienholder and worked Chuck was extremely attentive, helpful, and knowledgeable! Abraham and Karl were really great about helping me get approved by a lienholder and worked hard to do so on my behalf. Bill had a great attitude and was very fast at getting me in and out with my paperwork. Thanks everyone!! More