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Capitol Cadillac Buick GMC

Greenbelt, MD

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68 Reviews

6500 Capitol Dr.

Greenbelt, MD

20770

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68 Reviews of Capitol Cadillac Buick GMC

May 09, 2019

Jerry Hurwitz is the man!! We have purchased over 50 company vehicles from Jerry for over 35 years and a number of personal vehicles. Every time we work with him it has been a More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 09, 2019 -

Capitol Cadillac Buick GMC responded

Thanks for the great review, Steve! The team at Capitol is thrilled that you continue to have a no-nonsense experience. We can’t express how much we appreciate your years of dedication and continued loyalty they are priceless. We agree Jerry is a professional his 40 plus years in the automobile industry is such a benefit to his customers and to us, his longevity speaks volumes about his character. We are fortunate to have him. Thanks again we look forward to seeing you.

May 09, 2019

Jerry Hurwitz is the best salesman in the world! If you want to have the easiest, & least painful car shopping experience you must go to Jerry! I have leased my last 2 vehicles from Jerry & I will c More

by GMbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 10, 2019 -

Capitol Cadillac Buick GMC responded

Hello GMbuyer, We endorse your proclamation of Jerry being the best salesman in the world! We are so glad to hear you are a committed patron. Your travel is noteworthy and not unseen. We sincerely appreciate your dedication to Jerry and Capitol Cadillac Buick GMC. Jerry is a lot of fun and his sense of humor is very enjoyable. Thank you for your fantastic review, praise, and recommendation. We are looking forward to seeing you again.

May 09, 2019

Professionalism at its Best Had the best experience with sales Manager Jerry. He really knows his stuff! He said he’s been in the business for like 30 some years and it really sh More

by fernanni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 10, 2019 -

Capitol Cadillac Buick GMC responded

Hello Fernanni, Thank you for such a knockout review Jerry is the best and you’re right it does show. The immense amount of knowledge that he has gathered over these past 30+ years is a true benefit to us and more importantly to our valuable customers We are so very proud he is on our Capitol team. We are incredibly excited to hear you are sending your brother in for a test drive. We'll do everything we can to make sure he is completely satisfied.

May 08, 2019

Great purchase experience Jerry made the purchase of my Buick quick. Easy and painless. This is the second vehicle I have purchased at Capitol with Jerry as the salesman. He is More

by WL1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 08, 2019 -

Capitol Cadillac Buick GMC responded

Hello WL1964, Thank you for being one of our loyal customers we truly appreciate your repeat business and your thoughtful review, our customers are the greatest. We agree Jerry is wonderful; he has been with us for many years and knows the process well. He has an immense amount of product knowledge and he continues to shine. Please spread the word about Jerry he will take great care of anyone you refer. Thank You!

May 08, 2019

For a Good Time call Jerry Hurwitz!! I dislike shopping for car/trucks. I dislike sales personnel. I am not tolerant of dealership BS. I am the customer that expects it all..........kno More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 08, 2019 -

Capitol Cadillac Buick GMC responded

We are so happy to hear about your awesome experience, it's fantastic that you've been shopping with us for 30 years, we take pride in our loyal customers, and we are very pleased to hear you have set high standards and that you "shop" hard. Here at Capitol, we consider it an opportunity to meet your exact needs and we truly appreciate you sharing them with us. We also "strive" hard to fulfill our customers’ expectations and with Jerry on our team, it’s an easy ride. We concur “Better Call Jerry”.

May 06, 2019

Good sales experience I don’t like shopping for a car at all but had a nice experience Jerry H. He was fair and knowledgeable about options and the models. SG More

by Mdsteveg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 07, 2019 -

Capitol Cadillac Buick GMC responded

Thank you for stopping by to leave this wonderful review. We believe in attentive and professional customer service and I'm glad that Jerry made such a great impression on you. Kind regards, Lee Shirley - lshirley@ecapitol.com.

May 07, 2019 -

Capitol Cadillac Buick GMC responded

Hello Mdsteveg, it's so true shopping for a car can be difficult. At Capitol, we strive to make this seamless. We appreciate you taking the time to write about your experience and, are happy to hear Jerry made this enjoyable he is an integral part of our team. Thank you for spreading the word on Jerry's product knowledge and fairness. We look forward to your next visit with us.

May 06, 2019

Excellent Service, Great Price. Attentive. I am the proverbial difficult customer. I wanted a new truck at a great price. I was referred to Jerry and he did everything he could to satisfy me. More

by ReelLove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hurwitz
May 06, 2019 -

Capitol Cadillac Buick GMC responded

That review, Reellove…Thank you so much. We are pleased you choose Capitol Buick GMC as your dealership. We really appreciate Jerry he is one of the best on our team. He really knows how to take care of his life long customers. Please share with your friends who might be looking for a vehicle, Jerry can help them with our entire inventory new or pre-owned. When you’re getting your truck serviced, pop in on Jerry we know he would love to see you.

April 15, 2019

Horrible and Terrible. Never ever go to this place!! I wish that I could give this place negative numbers. Service department is the worst. Period. I strongly advise against dealing with their service de More

by TruckDude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Graham
Apr 17, 2019 -

Capitol Cadillac Buick GMC responded

“We take great pride in providing exceptional service at a fair price to all our customers for over 85 years. Our service advisor, Eddie has been with us for 40 years and has gained the respect of thousands of customers over the years, a very respectful and honest person. “

August 05, 2017

Dealership is desperate for money and will cheat you! I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I More

by Tia W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Holcomb, Jim Kenny
Aug 07, 2017 -

Capitol Cadillac Buick GMC responded

TW: Your Repair was not Covered under the Buick Bumper to Bumper Warranty because it was related to an Accident that you had Repaired elsewhere. Your Buick Warranty States "Buick backs your new vehicle with its no-deductible, Bumper-to-Bumper Limited Warranty. The entire vehicle is warranted for repairs, including parts and labor, to correct defects in materials or workmanship, for 4 years or 50,000 miles, whichever comes first (except normal maintenance)" . While it is Very True that we "Plugged a Plug that was Unplugged" We did not Charge you for "Plugging a Plug that was Unplugged" the cost your incurred was to Trace and find the Problem which will result in a diagnostic Charge of $160.37. We will Not Charge anyone to "Plug a Plug that was Unplugged" Now for the other part of your review where you say "Proceed with Caution" Capitol Buick GMC is not under any investigation by Buick's Corporate Office. I may ask you to Proceed with Caution on your Accusations involving Capitol Buick GMC because they are not True Statements. One more thing TW we still have a Key here that we ordered for you in April which we are still waiting for Payment. Our Advisor has tried to reach out to you on Many Occasions only once reaching you and having that Call in question ending abruptly in a disconnect. I will recommend that once you retrieve your Encore and Settle up your Bill for these Services that Capitol Buick Gmc has provided that "Maybe we should Agree that there are other Service Facilities out there that you may want to give a Try". Thank You David R. Marshall

Aug 09, 2017 -

Tia W responded

8/9/2017 Response to Capitol Cadillac Mr. Marshall, you're wrong to assume that this plug was unplugged by another shop. I have contacted the manager at Calliber Collision and they have advised me your accusations are false. Calliber has emailed me a copy of the work order (this work is covered in full) to highlight the fact that your claim is unsubstantiated. You elude the fact that when I set this appointment I asked only for work done under warranty. Your shop never called me to ask for approval to do work outside of what is covered under warranty. You gripe about a key that you ordered in April (4 months ago). I brought my ignition in for repair and paid in full. I had to come back a few days later because something went wrong with your repair. After your service rep said he would get me a duplicate key, I waited 3 weeks before going to a different dealership to obtain a new key. The other dealership put a key in my hand in 3 days. Your rep called me weeks later and harassed me while I was at work (I am a nurse in the ER) and yes I had to hang up because he wouldn't get off the phone. Keep your key! Shame on you for trying to threaten me on a review board. My statements are true and I can back them up with evidence. You are the one making false statements and you are my guest to present your fabricated story to the judge. 1) my vehicle is under warranty 2) no one authorized your shop to do work outside of warranty 3) my ignition work in April was paid in full (I have the receipt) 4) you made a false claim to Buick that I was told before I brought in my SUV I'd be charged a diagnostic fee, you made a false claim that Buick is not investigating this issue, you made a false claim that this unplugged plug is related to an accident repaired elsewhere. Your staff has treated me with disrespect and I am shocked to see the GM act so unprofessionally. Use common sense, if Caliber Collision unplugged this plug then the AC would not have been working since then...it's been 4 months! I only speak in facts and this situation is surely under review by the Buick Corporate office. I have started an investigation and I will be filing a complaint. This case is currently in review by Senior Advisor, James Basseman at Buick Corporate.

Aug 10, 2017 -

Capitol Cadillac Buick GMC responded

We will stand by our Original Comment. Thank You... David R. Marshall

May 28, 2017

Staff changed service rating changed 1st) Charged me to service a battery that I purchase at that dealership, within warranty 2nd) went in for break service, they found and should hav More

by dlbII
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos service advisor
May 29, 2017 -

Capitol Cadillac Buick GMC responded

Your feedback is greatly appreciated. At Capitol Cadillac Buick GMC, we continuously strive to improve as a business, and reviews like yours help us learn more about the areas in which we need to progress. Delivering fantastic customer service is our top priority. I would like to speak with you about this issue so I can better understand it. I hope to hear from you soon. David Marshall GSM (301) 441-9600 davidm@ecapitol.com

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