Capitol Acura

Well, I brought it in for my A/B service which was done according to the check list. It's reassuring to know that, given I know nothing about engines and that sort of thing, that I can have someone I trus according to the check list. It's reassuring to know that, given I know nothing about engines and that sort of thing, that I can have someone I trust take care of the periodic needs. Also, Jerry made it quite clear that I do not need to do spark plugs until 105K miles. Another dealer I went to (at around 60K?) said I needed to do the sparkplugs. But I did a second opinion at Los Gatos Acura, and they showed me what the book said. At any rate I am very happy to go to Los Gatos Acura and have Jerry be my "personal mechanic," though I am sure all the mechanics are fine workers. Besides the car came back far, far cleaner than I gave it to them! More

I have been using this dealer for years. They have been honest, responsive, and perform with high quality. I am sure that I could find less expensive places to get my car serviced, but I am just as convinc honest, responsive, and perform with high quality. I am sure that I could find less expensive places to get my car serviced, but I am just as convinced that the knowledge and integrity would not match up. The match up of the quality of the original car and the quality of the service since then (now over 100,000 miles) has kept my MDX more trouble free than any car I have every owned. I recommend the brand and this dealership with enthusiasm. More

Last sumer I got a new navigation unit in Nevada. They never gave me my new "navi code," so when I got a new battery last week, I was unable to access the radio or navigation system. Thomas was kind enou never gave me my new "navi code," so when I got a new battery last week, I was unable to access the radio or navigation system. Thomas was kind enough to do all sorts of investigation to get me the secret code without having to remove the new unit -- he spent a great deal of time on "hold" so I didn't have to. Additionally, he advised me that my extended warranty was due to expire in a week and that I should have a check-up (even though my car was running fine.) Lo and behold, the mechanics found a leak in the power steering pump and all the repair costs were covered by Acura! Los Gatos Acura has the best service department ever and I HIGHLY recommend that you go there. As an added bonus, they have Starbucks fresh-brewed coffee and lots of snacks to eat. Five stars all the way around! Wally Powell More

I just bought a new MDX from Los Gatos Acura. Service is friendly and courteous. I did all my research online already. We negotiated a price, and it seemed fair however, buying a car a a big decision and friendly and courteous. I did all my research online already. We negotiated a price, and it seemed fair however, buying a car a a big decision and I decided to think over a day or two after their sales person spend a lot of time with me. I definitly appreciated the patience. More

Bill was great to work with. He was able to take time out of his busy schedule to help with a special circumstance. He not only resolved my problem, but far exceeded my expectations. I now look forward to my of his busy schedule to help with a special circumstance. He not only resolved my problem, but far exceeded my expectations. I now look forward to my future visits to the dealership. Thanks! More

Came in for a routine service. I've been there once before and am very happy with my experience today. They were efficient, thorough and friendly. The service advisors were pleasant and easy to work wi before and am very happy with my experience today. They were efficient, thorough and friendly. The service advisors were pleasant and easy to work with. The dealership is a bit far from my home, but totally worth the drive. More

I have leased 4 cars with this dealership and everytime the experience is great. Quality of service is why I keep coming back. The other dealers should try to conduct business like them.I keep coming here the experience is great. Quality of service is why I keep coming back. The other dealers should try to conduct business like them.I keep coming here for service and the work is always to my satisfaction. I have been telling everyone about them. Keep up the good work guys. More

I have purchased three Acura's from this dealership and I have always had a great sales and service experience. The sales person Bonnie was amazing on the last purchase and Bill the service manager helped me have always had a great sales and service experience. The sales person Bonnie was amazing on the last purchase and Bill the service manager helped me with a warranty problem.I will keep buying Acura's from this dealership as long as Acura keeps making a quality product. More

I've bought 4 new cars at Los Gatos Acura over the last 11 years and all of them have been serviced by LGA's service department. They have always done excellent service work on my vehicles, completed the w 11 years and all of them have been serviced by LGA's service department. They have always done excellent service work on my vehicles, completed the work when promised, and gave me back my car washed and vacuumed. I have 2 non Acura vehicles as well, and I can tell you that those mfgr's service departments don't compare in the quality of service I get at Los Gatos Acura. More

I brought my car into Los Gatos Acura for a routine service (10k mile). I specifically looked at my tires before I dropped it off knowing that I had a few scratches on two of my rims. When I got home service (10k mile). I specifically looked at my tires before I dropped it off knowing that I had a few scratches on two of my rims. When I got home from picking my car up I saw that they were not rotated which is part of the service. When I called back to let the service advisor know what had happened, he told me that he talked with the technician that he has worked for for 30 years and he said he rotated them and that if he is going to look him in the eyes and say that then he is going to believe him. Basically calling me a liar. I DO NOT advise anyone taking there car into Los Gatos Acura for any service. More