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Capitol Acura
San Jose, CA
87 Reviews
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Showing 87 reviews
April 23, 2020
Courteous, keep me updated, car was fixed as promised, advised me of things that are need to be done.excellent service and highly recommended... thanks advised me of things that are need to be done.excellent service and highly recommended... thanks More
by Gene
Employees Worked With
Anatoly Nesheret
April 08, 2020
CONSISTENT EXCELLENT SERVICE My family and I have owned four Acuras in recent years, as well as one Honda, all of which we have brought to Los Gatos Acura for regular maintenance My family and I have owned four Acuras in recent years, as well as one Honda, all of which we have brought to Los Gatos Acura for regular maintenance service and repairs, too. The service department here is excellent! Each advisor is knowledgeable and takes the time to answer all of my questions. I've never had to wait long for an appointment and my car has been returned to me on time every time. I always receive a follow up call from the service advisor and I have never experienced anything wrong after having my car worked on there. I trust the service department and recommend them without hesitation. It is because of the service department that my family and I have returned to Los Gatos Acura to purchase our vehicles. Most recently, I purchased a new 2017 TLX there because of the confidence I have in this dealership. More
by donnasantilli
Employees Worked With
Thomas (service), Alex Morales
April 08, 2020
Thomas was very helpful and attentive. Very professional and treated me well with my service. I did not have any issues and feel very comfortable continuing to go back. and treated me well with my service. I did not have any issues and feel very comfortable continuing to go back. More
by andr3wchen
Employees Worked With
Thomas in service
February 18, 2019
MEH menza menza I'm giving stars and a "Yes" on recommendation because I'm hoping they are in the process of trying to improve but historically I've walked out of thi I'm giving stars and a "Yes" on recommendation because I'm hoping they are in the process of trying to improve but historically I've walked out of this dealership on more then one occasion and have purchased elsewhere (my recent purchase is Acura #4). The staff uniformly behaves like they're tolerating you and want you to get to the point, take out your checkbook or move on. But, poor experiences by myself and my daughter at the Acura on Stevens Creek has continued to leave a bad taste in my mouth so LG it was. I recently had a service @ LG and a female service tech who was GREAT and a happy change from some of their dour service folks. Although, I went for an oil/filter I was rung up for that plus tire rotation without asking permission or informing me. Fortunately I questioned the price and was able to correct this prior to the service - I have free tire rotation from Americas' Tires. I'd ALWAYS recommend reviewing what you want as compared to the "service code". I originally came in on a rainy Friday and the sales office was almost complete empty. I spoke to a sales person and showed my internet price. He went to get finance info and an offer on my used Acura which, of course was way too low. I left after about 2 hours to mull it over. I sent my sales guy 2 followup emails to ask further questions and he did respond but also let me know he was busy with people who were purchasing a car. Hmm, I thought that's what I was trying to do. Following day I went to another dealership (not Acura) and sold my car for a better price, although I was given a warning by Acura that the other dealership was sleazy. I called the Acura sales guy back and asked how the Holiday Sale was going: "Great, what can I do for you?" (Aka, do you want to buy or not?) I went back in to see if I could negotiate a better offer and when he wasn't talking about himself his demeanor was much more oriented to the finish line. Guess, what ? ... me too but I have better manners and have been through this long process before. Haven't you? They didn't have the exact car I wanted but on my first visit I was told they could get it, no problem. I assumed that meant same day but I did go back on the Sat. "BIG" Sales day (it wasn't AT ALL busy) and my negotiations were happening in the early afternoon. But it wasn't made clear that the car from the other dealership wouldn't be ready that day until the deal was virtually done. While waiting for quite awhile I was told the other dealership probably wasn't getting back because they might be writing a sales deal ! Huh? I thought that's what I was doing. Probably true but just a little something added to 'meh' sales service. (But he did ask me to give him a great review with the Acura followup). I did call back the next day and spoke to the front-end manager who politely and accurately gave me a time frame I could pick up my car. Also, I'm pretty happy with the price I got on the car and the Acura financing was great! Lower then either of my credit unions offered. Having said that I'm under the impression there are very few customer services-oriented dealerships left in San Jose as it seems none are small or privately owned any longer so I'm not sure what kind of commission is offered. My impression from my most recent visit to LG is commission is based on turn over. It's not really a pleasant process so I would hope the least staff could do is be as honest and as polite as possible. Anyway, I'm out of the game for many years - good luck to you all. More
by Jssweetie
Employees Worked With
prefer not to say
August 25, 2018
Los Gatos Acura Service Dept. is always Awesome! There service department at Los Gatos Acura is consistently spot on! Also dealing with service advisor Russ Saurer is always a refreshing and great e There service department at Los Gatos Acura is consistently spot on! Also dealing with service advisor Russ Saurer is always a refreshing and great experience! Thank you again to the service team at Los Gatos Acura!! More
by Dcoy
Employees Worked With
Russ Saurer
December 12, 2017
If Only there was a way to give a zero A weekend test drive appointment and no interest or time was given to lay out the specifics of the car looked for. The initial contact handed us over A weekend test drive appointment and no interest or time was given to lay out the specifics of the car looked for. The initial contact handed us over to another salesperson to accompany us for the test drive, so that he could attend to another appointment, which was still okay. The guy accompanying for the test drive could not stop himself from saying how he was doing the other person a favor by helping him and that we should come on a weekday when it is quiet for them! How nice, because we are only too jobless to be visiting them on a weekday simply because its quiet for them. No effort was made to schedule an appointment on the spot after a test drive, and neither did the initial salesperson come out to see us out. During the test drive itself, the person accompanying us was listing out the pros and cons between and MDX and RDX and one of the pros listed by him on the RDX is as "RDX is easier to manuoevre for Miss sitting compared to the MDX. Letting that go with benefit of doubt, he asks Miss to get through a tight parking space in the dealership calling it "Miss" test. I wonder why that wasnt a test for the "Mr". Given their terribly unprofessional behavior, we are not going back. They can keep their cars. More
by snowbell8
Employees Worked With
Tony should be able to give the name, Tony Aimonetti
February 02, 2017
You call this a SERVICE department??? Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about every Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed. I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them! More
by Judy Schmidt
Employees Worked With
Jim
September 26, 2016
excellent I have been coming to Los Gatos Acura for my RDX 2007 for many years and almost 170K miles I have always had excellent service. The staff are always I have been coming to Los Gatos Acura for my RDX 2007 for many years and almost 170K miles I have always had excellent service. The staff are always professional,helpful and my car has been in amazing condition without any problems. ,except very minor tune-ups. I highly recommend them. I feel like they are almost family. More
by carter,p
Employees Worked With
Bonnie Ericsson
June 15, 2016
Rude & Unprofessional This dealership from top to bottom is horrible. Service department is deplorable. I have never been treated like such a second class citizen in all my This dealership from top to bottom is horrible. Service department is deplorable. I have never been treated like such a second class citizen in all my life. Shawn the service manager is RUDE and completely unprofessional as are all the "service advisors". Beware of Nick. He is so blah and lazy, has no customer service skills what so ever, I won't ever deal with his bad attitude again. So unknowledgeable and so unhelpful. Service prices are astronomical here. The waiting room is tiny. When issues arise don't expect management to care or have concern. You can't even get a phone call back. I'm thoroughly disgusted with this place and I'm telling the world how much I can't stand this dealership. Run far away from this place....run over to Stevens Creek Acura instead....anywhere but here. Unless you like being treated like xxxx then is your place. More
by Fml
Employees Worked With
Horrible NICK and Sean
June 29, 2014
BAD EXPERIENCE Very very BAD experience dealing with Alex and complletely unethical . I was dealing with Alex for used car and I mentioned to him that I will be comi Very very BAD experience dealing with Alex and complletely unethical . I was dealing with Alex for used car and I mentioned to him that I will be coming from 80 miles so to save the time please let me know what will be your final price and after consulting his manager he called me and gave me the final price which we both agreed and he suggested me to see him tomorrow at 2.00 Pm.to get the car. He called me at 11.00 AM to confirm our appointment and I told him I will be there as per our commitment. As it was a long drive I decided to reach 1.45 PM. When I was half way, he called and said wait for 20 minutes and dont come untill I call you. I said Are you kidding? I am on my way. He said someone is looking that car. He probably found some potential buyer who must be paying little more, so he can make little more money on that deal. I talked to the Manager Ken and I was told that the Law does not allow us to hold the vehicle, if that is true I completely agree and respect the lae,My only concern and question to the management that When Alex made this arrangement with me, was he not aware of the law or he was simply breaking the law to make his deal happen. More
by madhuvaid1
Employees Worked With
Alex Morales
