Capitol Acura

It was great, wonderful services, very friendly,and fast flexible in everything...the whole staff..love that the gave you a free car wash that's awesome flexible in everything...the whole staff..love that the gave you a free car wash that's awesome More

I have always had good service on repairs, the problem is quickly found and repairs made. My car is older and having issues but it’s a great car so I appreciate LG Acura keeping me on the road. quickly found and repairs made. My car is older and having issues but it’s a great car so I appreciate LG Acura keeping me on the road. More

Tom Finlay, the service adviser, was very professional in dealing with warranty and service issues. He did a great job in arranging the work and explaining the service items afterwards. The dealership did dealing with warranty and service issues. He did a great job in arranging the work and explaining the service items afterwards. The dealership did a good job in social distancing and sanitizing the car during this virus crisis. More

Was able to get me services the same day. Great job for his services and his fast communication. I would definitely use their services again his services and his fast communication. I would definitely use their services again More

Excellent service for reasonable price. Service department staff very helpful and answered all my questions in a thoughtful and professional manner. The service department staff treats you like a V department staff very helpful and answered all my questions in a thoughtful and professional manner. The service department staff treats you like a VIP. More

Courteous, keep me updated, car was fixed as promised, advised me of things that are need to be done.excellent service and highly recommended... thanks advised me of things that are need to be done.excellent service and highly recommended... thanks More

CONSISTENT EXCELLENT SERVICE My family and I have owned four Acuras in recent years, as well as one Honda, all of which we have brought to Los Gatos Acura for regular maintenance My family and I have owned four Acuras in recent years, as well as one Honda, all of which we have brought to Los Gatos Acura for regular maintenance service and repairs, too. The service department here is excellent! Each advisor is knowledgeable and takes the time to answer all of my questions. I've never had to wait long for an appointment and my car has been returned to me on time every time. I always receive a follow up call from the service advisor and I have never experienced anything wrong after having my car worked on there. I trust the service department and recommend them without hesitation. It is because of the service department that my family and I have returned to Los Gatos Acura to purchase our vehicles. Most recently, I purchased a new 2017 TLX there because of the confidence I have in this dealership. More

Thomas was very helpful and attentive. Very professional and treated me well with my service. I did not have any issues and feel very comfortable continuing to go back. and treated me well with my service. I did not have any issues and feel very comfortable continuing to go back. More

MEH menza menza I'm giving stars and a "Yes" on recommendation because I'm hoping they are in the process of trying to improve but historically I've walked out of thi I'm giving stars and a "Yes" on recommendation because I'm hoping they are in the process of trying to improve but historically I've walked out of this dealership on more then one occasion and have purchased elsewhere (my recent purchase is Acura #4). The staff uniformly behaves like they're tolerating you and want you to get to the point, take out your checkbook or move on. But, poor experiences by myself and my daughter at the Acura on Stevens Creek has continued to leave a bad taste in my mouth so LG it was. I recently had a service @ LG and a female service tech who was GREAT and a happy change from some of their dour service folks. Although, I went for an oil/filter I was rung up for that plus tire rotation without asking permission or informing me. Fortunately I questioned the price and was able to correct this prior to the service - I have free tire rotation from Americas' Tires. I'd ALWAYS recommend reviewing what you want as compared to the "service code". I originally came in on a rainy Friday and the sales office was almost complete empty. I spoke to a sales person and showed my internet price. He went to get finance info and an offer on my used Acura which, of course was way too low. I left after about 2 hours to mull it over. I sent my sales guy 2 followup emails to ask further questions and he did respond but also let me know he was busy with people who were purchasing a car. Hmm, I thought that's what I was trying to do. Following day I went to another dealership (not Acura) and sold my car for a better price, although I was given a warning by Acura that the other dealership was sleazy. I called the Acura sales guy back and asked how the Holiday Sale was going: "Great, what can I do for you?" (Aka, do you want to buy or not?) I went back in to see if I could negotiate a better offer and when he wasn't talking about himself his demeanor was much more oriented to the finish line. Guess, what ? ... me too but I have better manners and have been through this long process before. Haven't you? They didn't have the exact car I wanted but on my first visit I was told they could get it, no problem. I assumed that meant same day but I did go back on the Sat. "BIG" Sales day (it wasn't AT ALL busy) and my negotiations were happening in the early afternoon. But it wasn't made clear that the car from the other dealership wouldn't be ready that day until the deal was virtually done. While waiting for quite awhile I was told the other dealership probably wasn't getting back because they might be writing a sales deal ! Huh? I thought that's what I was doing. Probably true but just a little something added to 'meh' sales service. (But he did ask me to give him a great review with the Acura followup). I did call back the next day and spoke to the front-end manager who politely and accurately gave me a time frame I could pick up my car. Also, I'm pretty happy with the price I got on the car and the Acura financing was great! Lower then either of my credit unions offered. Having said that I'm under the impression there are very few customer services-oriented dealerships left in San Jose as it seems none are small or privately owned any longer so I'm not sure what kind of commission is offered. My impression from my most recent visit to LG is commission is based on turn over. It's not really a pleasant process so I would hope the least staff could do is be as honest and as polite as possible. Anyway, I'm out of the game for many years - good luck to you all. More

Los Gatos Acura Service Dept. is always Awesome! There service department at Los Gatos Acura is consistently spot on! Also dealing with service advisor Russ Saurer is always a refreshing and great e There service department at Los Gatos Acura is consistently spot on! Also dealing with service advisor Russ Saurer is always a refreshing and great experience! Thank you again to the service team at Los Gatos Acura!! More