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Capital Volkswagen Volvo Porsche

Tallahassee, FL

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1,472 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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3963 W Tennessee St

Tallahassee, FL

32304

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Showing 1,472 reviews

August 06, 2021

Jeremiah Franklin worked miracles to manage a long distance purchase for me and put me in my dream car - a new ID.4. I couldn't be more grateful for his terrific communication and hard work! More

by thardacre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Franklin
July 31, 2021

Absolute worst experience at a dealership in my life, went to buy 2 new porsche, couldn’t get anyone to wait on us, absolutely ridiculous! More

by Cabraswell7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Felton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Pierini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Keith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Singleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cullen Griffin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Franklin
Aug 05, 2021 -

Capital Volkswagen Volvo Porsche responded

Cabraswell7 I like to apologize for your experience when visiting our Porsche dealership. Not sure if the day you visit and the date of your response submission are the same. However a few of the Sales team members you tag in your response were not here on the day of your submission. Other teams members that were here on the date of your submission, along with myself feel terrible that we didn't provide you with the luxury experience one would expect from a Porsche dealer. As the dealership Porsche Customer Experience Manager I would appreciate an opportunity to earn your business and create an experience that aligns with the brands reputation. Please feel free to contact me directly @ 850.574.377 ext. 3030. I look forward to speaking with you soon and welcome the opportunity to speak with you regarding your experience. Thanks Lorraine Head Porsche Customer Experience Manager

Aug 05, 2021 -

Cabraswell7 responded

The reason why some of the employees mentioned were not present is because I mentioned everyone on the sales team. No one got up, so I included everyone. I literally walked in the dealership twice , several salesman looked at me but didn’t acknowledge I was there, I even turned around at the door, a responded , I guess no one wants to sell a Porsche today. I was in business for 40 yrs, owned three businesses, if I had seen a potential customer treated in this manner I would have fired every one at that location that had seen the customer........the absolute worst case of customer service I have ever experienced, or observed in my 63 hrs !!!

July 24, 2021

My Audi A6 needed a starter and daytime running light replacement. It did take some 2 weeks for the diagnostics to be completed. Once done, Mr. Cameron Clifton advised me of the need to order a new start More

by karenhenderson48
Recommend Dealer
Yes
Employees Worked With
Cameron Clifton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

Dustin Wheeler is excellent to work with on my Porsche Cayenne Communicates, through and efficient. Always a pleasure to work with him on any situations that have arised. More

by msmelko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Wheeler
July 22, 2021

I recently had to take my car into the Volkswagen dealership for a recall. Dustin Wheeler was the service consultant who greeted and took care of me. His kindness and professionalism made the experi More

by chawil04
Recommend Dealer
Yes
Employees Worked With
Dustin Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2021

Billy was very helpful in finding a car that was equivalent to my expectations . Extremely happy with my new Volvo XC60! Ask for Billy P More

by Cfreeze1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Pierini
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2021

Ryan Boatwright did a good job with managing my A/C compressor replacement, no questions. However, I have some comments for the mechanics who work on the car. Looks like the work was done in a rush, an More

by PV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Boatwright
July 17, 2021

Ryan Boatwright is the Customer Service Rep for my VW. He is always professional and keeps me updated on the service that is being done. More

by Lmerrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Boatwright
July 16, 2021

This was the best car buying experience I have ever had. I worked with Aubrey Keith with some additional support from Michael Felton. They were both patient, knowledgeable, and never exhibited any pressure. More

by bethanygilot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Keith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

Excellent service from Cameron & Austin in expediting my Volvo repairs…always helpful getting us mobile again since live near Marianna. Appreciate the efforts Cameron always gives us…thank you! More

by V70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
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