Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a timely, friendly, and efficient experience at Capital Toyota. It's always our goal to provide prompt service while maintaining a welcoming atmosphere for our valued customers. We're delighted that you found our waiting area to be very nice and that we were able to complete your service within the stated time. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing Capital Toyota. We look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you so much for your kind words and for choosing us to take care of your Toyota! We're delighted to hear that you always receive awesome service with us, and we're glad to know that our team provides fast service and excellent customer service. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to ensure your Toyota continues to receive top-notch care!

Capital Toyota, Inc. responded

Thank you so much for your feedback, Barbara! We're thrilled to hear that our team was helpful, professional, and provided you with clear explanations of what needed to be done and why. Ensuring our customers understand the process and feel confident in their decisions is always our goal. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to help!

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your positive experience with us! At Capital Toyota, providing excellent service and building trust with our customers are our top priorities. We're thrilled to hear that you found our team to be helpful and responsive, and we're honored to have earned your trust. Your satisfaction and trust mean the world to us, and we're grateful for the opportunity to serve you. If there's ever anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We're here for you every step of the way, and we look forward to continuing to exceed your expectations in the future. Thank you for choosing Capital Toyota, and we appreciate your continued support!

Capital Toyota, Inc. responded

We're thrilled to hear about your positive experiences at our service center! Providing fast and friendly service is a top priority for us, and it's great to know that you've been satisfied with our performance over the years. Your continued loyalty and trust mean the world to us. Thank you for choosing Capital Toyota for your automotive needs, and for taking the time to share your feedback. If there's anything else we can do for you or if you ever have any questions or concerns, please feel free to reach out. We're here to ensure your vehicle stays in top-notch condition and to provide you with excellent service every time you visit. We appreciate your support, and we look forward to serving you for many more years to come!

Capital Toyota, Inc. responded

Thank you for sharing your experience with us! We're delighted to hear that your routine 80k service at Capital Toyota was completed quickly and efficiently. Providing prompt and thorough service is what we aim for with every visit, and it's fantastic to know that we met your expectations. Your kudos mean a lot to us, and we appreciate your trust in our team. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to help, and we look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota for your service needs! Your kind words bring us immense joy! 🌈 We're thrilled to hear about your positive experience with our service team, from the warm welcome in the service area to the efficient check-in process. Our dedicated team is committed to providing excellent service, and we're delighted that your visit was both pleasant and painless. It's great to know that the work on your car was completed promptly, allowing you to get back on the road hassle-free. Thank you for your trust and choosing Capital Toyota for your automotive needs. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you so much for your continued loyalty and for choosing Capital Toyota throughout the years! We are honored to have been your trusted dealership since your very first dealing with us back in 1964. It's incredibly rewarding to hear that you've never had a bad experience with us and that you're enjoying your 2023 Highlander. Your satisfaction is our top priority, and we're grateful for your kind words and support. If there's anything else we can assist you with or if you have any questions about your Highlander, please don't hesitate to reach out. Here's to many more years of happy driving with your Toyota!

John responded

I have recommended Capital highly over the years and will continue to do business with the Best of the Best!

Capital Toyota, Inc. responded

Thank you for your kind words about Donnie and our team! We're thrilled to hear that Donnie made your experience exceptional! 🌈 At Capital Toyota, our team takes pride in providing excellent service, and it's heartening to know that Donnie's efforts stood out. Your compliments about our team's politeness and friendliness mean the world to us! 🌟 We're committed to creating a welcoming atmosphere for our customers, and it's wonderful to hear that you felt that during your visit. Thank you for choosing Capital Toyota, and we look forward to serving you with the same level of excellence in the future!

Capital Toyota, Inc. responded

We're sorry to hear about your disappointing experience. Your feedback is important to us, and we sincerely apologize for the inconvenience and poor communication you encountered during your visit to Capital Toyota. We understand the frustration this may have caused, and we are committed to addressing and improving the areas that fell short of your expectations. Your concerns will be shared with the team to ensure we learn from this and make necessary adjustments to provide better service in the future. Please expect a call from our Service Manager.