Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews
Call Service Center (423) 892-0661

460 Reviews of Capital Toyota, Inc. - Service Center

Sort by
June 26, 2024

My car smelled like oil and gasoline and the hood wasn’t fully latched and came open as I was driving on the highway More

by Karen.pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Valdes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Capital Toyota, Inc. responded

We are very sorry to hear about your experience and the serious issues you encountered. This is certainly not the standard of service we strive to provide. Our service manager will be reaching out to you immediately to address these concerns and ensure your vehicle is thoroughly inspected. Your safety is our top priority, and we deeply regret any inconvenience this may have caused.

June 26, 2024

Service department is good. They did not try to upsell me. They are a little higher in cost than a non dealership More

by Slimpickens2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re glad to hear that you had a positive experience with our service department and appreciate that we didn’t try to upsell you. While our prices may be a bit higher than non-dealership options, we strive to provide top-quality service and value. Your feedback is important to us, and we look forward to serving you again.

June 25, 2024

Have received helpful services when I have been in need to service my 2018 Toyota HIGHLANDER. More

by karena67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Capital Toyota, Inc. responded

thank you for your feedback! We're pleased to hear that you've received helpful services for your 2018 Toyota Highlander. Your satisfaction is important to us, and we're here whenever you need us.

June 24, 2024

I have been treated with courtesy at all times! The waiting room is really comfortable. More

by Alison Smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve consistently experienced courteous service and that you find our waiting room comfortable. Providing a welcoming and pleasant environment for our customers is a top priority for us. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

June 21, 2024

Great service department - no surprises, great communication and updates you on warranties and standard maintenance issues. More

by Rapowellcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Report | Print
Jun 24, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our service department. Clear communication and keeping you updated on warranties and maintenance are key priorities for us. If there’s anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!

June 17, 2024

They always very fast and professional. Staff very attentive and curious. Always helping which ever way they can More

by laracuente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you've consistently experienced fast and professional service with us. Our staff takes great pride in being attentive and courteous, and it's wonderful to know that their efforts to assist you have made a positive impact. We truly appreciate your feedback and your continued trust in Capital Toyota. If there’s ever anything more we can do for you, please don't hesitate to let us know.

June 06, 2024

The work was good but after replacing the windshield it was returned dirty and had handprints all over on the hood, roof, and front doors. More

by kevin.stenger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Capital Toyota, Inc. responded

Thank you for bringing this to our attention, Kevin. While we're pleased to hear that the work on your windshield met your expectations, we're truly sorry for the condition in which your vehicle was returned. This is not reflective of the standards we hold at Capital Toyota. We will address this with our team immediately to ensure it doesn't happen again. Please contact us directly so we can make this right for you. Your satisfaction is our priority, and we appreciate your understanding.

June 05, 2024

We always have a great experience at the service department. Everyone is always so nice and they explain everything to me. More

by sdpslions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you always have a great experience with our service department. Our team works hard to ensure that every visit is pleasant and informative, and it's wonderful to know that their efforts are appreciated. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!

June 04, 2024

Competent staff, very knowlegable and helpful. Cudos to Chris Smith and Marty Woody. Service department is outstanding. More

by erpd519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Capital Toyota, Inc. responded

Thank you for the fantastic feedback! We’re delighted to hear that you found our staff knowledgeable and helpful. Kudos to Chris Smith and Marty Woody for making such a positive impact. Our service department strives to provide outstanding service, and it's wonderful to know we succeeded in your case. We appreciate your support and look forward to serving you again!

June 03, 2024

Always professional and helpful. AJ was polite and prompt in getting us checked in and taken care of. Thank you!! More

by Kiera Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're delighted to hear that AJ provided you with professional and prompt service. Our team at Capital Toyota is dedicated to ensuring every visit is a positive experience. We appreciate your feedback and look forward to serving you again soon!

1
...
5
6
7
...
46