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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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October 25, 2017

Great service! Set-up appointment by phone. Same day service. Service Department folks were friendly, ready; and helpful. Car was service promptly and ready to go More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2017 -

Capital Toyota, Inc. responded

That's what we like to hear, Sam! Our team was happy to accommodate you and get everything taken care of efficiently. Thank you for your kind words and your excellent review!

October 20, 2017

Quick oil change My Avalon is ten years old this year. It is a well-taken-care-of car and I am happy with it’s performance over the years. I always take it to Calipol More

by Deltagirl2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McGuffee
Oct 23, 2017 -

Capital Toyota, Inc. responded

That is amazing to hear. What an honor, and thank you so much for your very kind words and recommendations. It was absolutely amazing to see you, and we are thrilled our service team could give you a great experience. It was our honor to help you with your Avalon and get you back on the road quickly. If you need anything else, we would love to help you again. We look forward to seeing you again in the future, and hope you have a great day!

September 28, 2017

Efficient and friendly We were there for our 2016 RAV4 25,000 checkup.Mr. Smith was very nice and friendly.We were in and out in a short time.Very pleasant experience! More

by Sweetie Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Capital Toyota, Inc. responded

Thank you so much for sharing your feedback with us! We are so happy that Chris could help you ensure your RAV4 is working in perfect working order. Your business is so very important to us, and we hope to continue working with you for years to come!

September 28, 2017

Ralph Paty loves his Lexus friends like family Ralph Paty is like family to me. He has been selling me my Lexus for the past 25-30 years. He is a "Prince" of a fellow. The sales and service teams More

by "Damsel in Distress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty, John Cate, Capital Collision Center
Oct 09, 2017 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us! We are so happy that Ralph could treat you like a "Princess" while here at Lexus of Chattanooga. He enjoys going above and beyond to make his customers feel like royalty from start to finish. When you come to Lexus of Chattanooga, you are instantly part of our family, one that welcomes new subjects with open arms. We are always happy to see you and take great care of both you and your vehicle, and wish you safe travels on your journey until you return. Have a wonderful day!

August 30, 2017

Excellent Service Department The service department is awesome! They are always prompt and courteous. The waiting area is clean and has multiple amenities to make customers comfor More

by dgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2017 -

Capital Toyota, Inc. responded

Thank you for the compliment! It's great to hear that you were provided with an excellent experience by our service team! We truly appreciate your recommendation and hope you come by and see us again!

May 03, 2017

Service department lacking Have been there several times for various service...other than replacing and balancing tires...they are severely lacking in quality work and understan More

by gg4run
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
n/a
May 10, 2017 -

Capital Toyota, Inc. responded

We appreciate your letting us know about your recent experience with our Service Department. Our team is never satisfied until we are able to meet the needs and expectations of all of our customers. From time to time, we do hire new people from time to time that we are working to provide more adequate coaching sessions to in order to ensure that they better communicate with our valued customers, like you. We would love the chance to speak with you directly in order to ensure that we are doing everything possible to make things right. If you are interested, please contact Marty Woody or Gene McGee at 423-892-0661 at your convenience. We hope to have the chance to improve your perception of Capital Toyota, and look forward to hearing from you soon.

March 27, 2017

Just a BIG THANK YOU This review is long over due. I believe in giving floweres where flowers are due. And Besty Gammon you deserve the biggest and brightest of them all More

by 2015 Venza
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Besty Gammon
Mar 30, 2017 -

Capital Toyota, Inc. responded

Wow! We so appreciate your kind comments about Besty! We know that she will love to hear how satisfied you are with the service you receive from her. She is a great asset to our team and we are happy to see that she always helps you have a fantastic experience with us. Thank you for choosing Capital Toyota!

December 05, 2016

Repeat customer My experience of new car and SUV purchases have been enjoyable with no complaints. The service has always been thorough and the staff has always been More

by linda658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 06, 2016 -

Capital Toyota, Inc. responded

Linda, we are so glad to hear that you have always enjoyed your experiences at Capital Toyota! We strive to deliver the very best experience to all our customers, so it is rewarding to hear your feedback! We look forward to your next visit to Capital Toyota.

December 02, 2016

GREAT Always great service - I have used them for many years as we have owned many toyota's and scion over the years - they are always attentive to our need More

by Karen Beam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
Dec 06, 2016 -

Capital Toyota, Inc. responded

Thanks for leaving a review Karen! We are thrilled to have you as a loyal customer, and always happy to help service your vehicle! We look forward to seeing you at Capital Toyota during your next visit!

December 02, 2016

Great Service Dept Service Dept staff is helpful, knowledgeable, and friendly. The waiting room is really nice with a great selection of refreshments while you wait. WiF More

by mvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chris?
Dec 06, 2016 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a review! At Capital Toyota, we go to great lengths to ensure the best possible experience for our customers, so it is rewarding to hear you had such a great experience! We hope to see you again at Capital Toyota!

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