Capital Toyota, Inc. - Service Center

Always a great experience! From the always-friendly greetings, to the efficient information-taking, to the clear, helpful explanation of services needed/offered, to the offer o From the always-friendly greetings, to the efficient information-taking, to the clear, helpful explanation of services needed/offered, to the offer of a loaner or ride elsewhere when there's a long service time, to the pleasant waiting room with free beverages and snacks, tvs, and WiFi, to the play area for children, to the friendly cashier - my experiences over the last 10+ years at Capital Toyota have been excellent. More

Top Notch & Personable Every time I enter the doors, I'm greeted by familiar smiling faces...not only from the people who service ALL of my vehicles but also from the people Every time I enter the doors, I'm greeted by familiar smiling faces...not only from the people who service ALL of my vehicles but also from the people who sold me those vehicles. If I ask for a loaner, they bend over backwards to make sure that I have something to drive. I know the Service Advisers to the point that they know my budget and have my permission to fix whatever is needed without having to call me for approval (SUPER convenient) ! Marty, Scott, Richard, Betsy, and Sandy can't be beat!! More

Installation of TRD Pro wheels with tires for a 2019 Tacoma Andrew went above and beyond what I would have expected out of a service manager. Initially the dealership made multiple mistakes in ordering the whee Andrew went above and beyond what I would have expected out of a service manager. Initially the dealership made multiple mistakes in ordering the wheels that I wanted, but all of these were more than rectified by Andrew's hard work. At the end of the day I was very pleased with the work and will be happy to continue my business with them More

Quick, personable, professional Every time I go to Capital Toyota, I get superior service, a warm greeting and get out of there quicker than I expected. And I never have to go back b Every time I go to Capital Toyota, I get superior service, a warm greeting and get out of there quicker than I expected. And I never have to go back because it wasn't done right. These people have become friends; they greet me by name and they know what they're doing. This is the third Toyota I've bought, and the main reason I buy them is because of the service at Capital Toyota. Best service experience I've ever seen. More

Best Service Department is at Capital Toyota I have owned several Toyota's and have been using Capital Toyota Service Department 25+ years. Employees are friendly and extremely helpful. They kn I have owned several Toyota's and have been using Capital Toyota Service Department 25+ years. Employees are friendly and extremely helpful. They know what they are doing, explain in detail and work is completed right the first time. It is good to know the care Capital Toyota service department employees put into the customer's cares and needs. More

Absolutely outstanding all the way around! I get my vehicle serviced at Capital Toyota and my overall experience is perfect every single time I go. Customer service, quality of work and they ar I get my vehicle serviced at Capital Toyota and my overall experience is perfect every single time I go. Customer service, quality of work and they are also very quick. Could not ask for a better dealership. More

Best service department I have ever experienced I have experienced 7 new car dealerships during my lifetime and none come even close to the quality and integrity of Capital; expecially their Service I have experienced 7 new car dealerships during my lifetime and none come even close to the quality and integrity of Capital; expecially their Service Department. While I always dreaded taking my car into the other dealerships for service; I look forward to going to Capital.. I have recommended Capital to many people and my family have bought 8 vehicles at Capital. More

Excellent purchase and service experience! Took my 2018 4Runner to the Service Dept to have runner boards mounted...Alfred Odister, my salesman, who has just been incredible, took care of arran Took my 2018 4Runner to the Service Dept to have runner boards mounted...Alfred Odister, my salesman, who has just been incredible, took care of arranging my service and appt. I need to mention, I work with several Toyota owners who have also purchased their Toyota from Capital...and all have been extremely pleased...My Director and her family have owned 7 ! I've worked with her for the last 20 years and Toyota is all I've seen her drive. So my first experience with their Service Dept was absolutely excellent! They are so nice, professional, efficient, and provide such good customer service. Super nice and comfortable waiting area as well. Anyway, all the rave reviews are proving true! I'm thinking my 4Runner will be the best purchase my family has made. It's nice to have such confidence in both our vehicle and the future care of it. More

Great Service Called and scheduled my service for the next day. Dropped my car off and got it back by noon. All work was done satisfactory and Richard was extreme Called and scheduled my service for the next day. Dropped my car off and got it back by noon. All work was done satisfactory and Richard was extremely helpful. I would highly recommend Capital Toyota Service Department. More