Capital Toyota, Inc. - Service Center

HUGE Thank you to Patrick Shadrick who took care of fixing a simple issue of missing floor mats in our daughter’s RAV4 Hybrid lol!! He wasn’t our original salesman but he took the time to help. Also fixing a simple issue of missing floor mats in our daughter’s RAV4 Hybrid lol!! He wasn’t our original salesman but he took the time to help. Also thank you Chris in Service for always listening and taking great care of our car. I think you guys pretty much have me convinced to come back when it’s time for MY next car! More

fast but crappy Need to pay attention to cleanliness. left grease on my driver seat. I didn't see it until I got home. service coordinators need to make sure not t Need to pay attention to cleanliness. left grease on my driver seat. I didn't see it until I got home. service coordinators need to make sure not to offer things they are not allow to do so you would feel ok about your dirty leather seat until what was promised is changed to just a quick clean of the spot and waste of my time. More

Great Employees I received excellent service from everyone. They went above and beyond to be sure I was satisfied. I highly recommend this dealership and their empl I received excellent service from everyone. They went above and beyond to be sure I was satisfied. I highly recommend this dealership and their employees. More

Above and beyond service I am writing to express my appreciation to Capital Toyota’s Assistant Service Manager Andrew Whitaker. Last Friday I was driving from Atlanta to visit I am writing to express my appreciation to Capital Toyota’s Assistant Service Manager Andrew Whitaker. Last Friday I was driving from Atlanta to visit family in Kentucky. My Tacoma gave an overheating warning and I pulled over and called Toyota for a tow to the nearest dealership. Once at Capital, Andrew was able to get my truck in front of the service guys to diagnose the problem (broken radiator) and to determine if I was still under warranty. This took a moment as the service department was busy but Andrew kept me informed. In fact, he stayed late to get the word that I was still under warranty and helped me get a rental through Capital at the local Enterprise as all of Capital’s loaners were gone. I was able to get to Kentucky to spend the weekend with family. I am extremely grateful to Andrew for constantly keeping me informed and going the extra mile for me. He sets the standard for what excellent service should be. If there’s a recognition for above and beyond service both me and my family hereby nominate him for it. More

Andrew Whitaker deserves a raise. Please, PLEASE know that Andrew is a top notch employee of Capital Toyota. My Van turned off in the middle of me driving a really curvy road with all Please, PLEASE know that Andrew is a top notch employee of Capital Toyota. My Van turned off in the middle of me driving a really curvy road with all three kids in my car. I called him and he gave me instructions to have my van towed and to come to the dealership to pick up a courtesy van. When all was said and done, we arrived 15 minutes past closing time due to traffic and Andrew was there waiting for us, but he was really nervous about needing to go pick up his kids from daycare. I told him to go several times, but he stayed and got us in our courtesy vehicle before he left. He really is the quality type of person you want working for you. I hope Capital will cover the extra expenses he incurred on childcare because he stayed late to accommodate us. I’m super appreciative of his time and dedication. More

Amazing service I was in and out of the dealership in no time. I got exactly what I need done to my car. I always go to this dealership and have my car serviced there I was in and out of the dealership in no time. I got exactly what I need done to my car. I always go to this dealership and have my car serviced there More

Always a great experience! From the always-friendly greetings, to the efficient information-taking, to the clear, helpful explanation of services needed/offered, to the offer o From the always-friendly greetings, to the efficient information-taking, to the clear, helpful explanation of services needed/offered, to the offer of a loaner or ride elsewhere when there's a long service time, to the pleasant waiting room with free beverages and snacks, tvs, and WiFi, to the play area for children, to the friendly cashier - my experiences over the last 10+ years at Capital Toyota have been excellent. More

Top Notch & Personable Every time I enter the doors, I'm greeted by familiar smiling faces...not only from the people who service ALL of my vehicles but also from the people Every time I enter the doors, I'm greeted by familiar smiling faces...not only from the people who service ALL of my vehicles but also from the people who sold me those vehicles. If I ask for a loaner, they bend over backwards to make sure that I have something to drive. I know the Service Advisers to the point that they know my budget and have my permission to fix whatever is needed without having to call me for approval (SUPER convenient) ! Marty, Scott, Richard, Betsy, and Sandy can't be beat!! More

Installation of TRD Pro wheels with tires for a 2019 Tacoma Andrew went above and beyond what I would have expected out of a service manager. Initially the dealership made multiple mistakes in ordering the whee Andrew went above and beyond what I would have expected out of a service manager. Initially the dealership made multiple mistakes in ordering the wheels that I wanted, but all of these were more than rectified by Andrew's hard work. At the end of the day I was very pleased with the work and will be happy to continue my business with them More

Quick, personable, professional Every time I go to Capital Toyota, I get superior service, a warm greeting and get out of there quicker than I expected. And I never have to go back b Every time I go to Capital Toyota, I get superior service, a warm greeting and get out of there quicker than I expected. And I never have to go back because it wasn't done right. These people have become friends; they greet me by name and they know what they're doing. This is the third Toyota I've bought, and the main reason I buy them is because of the service at Capital Toyota. Best service experience I've ever seen. More