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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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June 09, 2020

They have been exceptional and easy to work with on every service of my vehicle (which I purchased at another dealer). I’m a dedicated Toyota owner and will definitely consider them for my future purchases d More

by Nikki G
Recommend Dealer
Yes
Employees Worked With
Bethany Stewart
Jul 22, 2020 -

Capital Toyota, Inc. responded

We are glad to know you continue to choose us for your service needs. Our Team appreciates your 5 stars and continued loyalty!

May 14, 2020

Was not given the service advisor that I chose when I booked the service. (5/13/30) This has happened before. I will take my business elsewhere if this practice continues. More

by Pike Decaf
Recommend Dealer
No
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
May 20, 2020 -

Capital Toyota, Inc. responded

Pike We're Sorry this has happened and I will be sure to let the service manager know. Please feel free to reach out to Marty Woody or Betsy Gammon if you would like to talk with us about your visit. Your feedback is important to us so please let them know if there's anything we can do to gain back a 5-star review.

May 13, 2020

Called and asked if I could make an appointment for an oil change, which was granted. The closest Toyota dealership to Murphy, North Carolina is Capital Toyota, Chattanooga. The staff was very courteous a More

by excalintel
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greeter outside upon arrival, I don’t know his name.
Aug 17, 2020 -

Capital Toyota, Inc. responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

May 12, 2020

Very fast service which I liked very much. Very nice and willing to accommodate. I will come back many times. I love Toyota’s. Great cars. More

by olinto
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us this amazing review.

May 02, 2020

I was so excited and pleased Capital Toyota could pick up my car, do the 90,000 service and return it the Same day. Chris at service and Niko for pick up and delivery were outstanding . Niko even cleaned the More

by dans
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with Capital Toyota and Chris. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

March 25, 2020

Service department was courteous and friendly and had my vehicle serviced within a very timely manner. They also implemented measures to protect themselves and myself from Covid-19. More

by Sherry West
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. We will let Chris and Sandy know about your 5-star review.

March 15, 2020

A bought my second Toyota vehicle from him. He takes care of every details and understands your needs. Helps you even after selling you the car. I will buy my next Toyota also from him and from Capital Toyot More

by Dan
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Dan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Marco will definitely be happy to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

March 14, 2020

The Service Department is exceptional. My service Advisor was Chris Smith who is very professional, knowledgeable and courteous. The office staff is great and the customer waiting room is very nice and exce More

by Bkglasscock
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. Our staff will definitely be happy to read what you wrote.

March 13, 2020

I have had my vehicles serviced at this dealership over the past several years and have always been pleased with the high level of professionalism and competence of the personnel. More

by kgiggy
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

March 12, 2020

I came in for my 5000 mile inspection. Andrew was very courteous and immediately checked me in. Service was efficient and thorough. It was a great experience. More

by emmseeed
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star review! It''s much appreciated!

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